CalLuvsCrusingToo

17 hours ago, Palo4911 said:

I am so glad you were able to take care of the transfers! Maybe the same host can take care of your older issue with your FCC's you never got on the other cruise (?)

 

Are you doing the BASK selection?  If so, maybe we will meet at the dinner :O)  I'd love to get the name/contact info of the "helpful" host from you!

Thanks for that, I really tried... and after 5 trips with diff Cust Serv agents, wasn't worth it. 

Not even the Finance Mgr onboard corrected it.  Those Fcc's were suppose to go towards booking and since they were nowhere to be found?  My theory is, it went to casinos portion of what was owed.  Thats the conclusion we came up with cuz nobody could find it.  (we can't see what they paid anymore)   Long story short, I gave up. I really don't want to confuse the new host with anything else.  I plan to win it back lol

Hint, I believe the helpful host will be at your dinner.

We chose TREK, cuz the Excursion is showing sold out.  So figured it was a way

to see it afterall.

Are you going to CC Meet & greet onboard?  I think its first seaday, check on our rollcall, will ask around Whose Palo?   See ya there. 😉

On 3/19/2024 at 2:05 AM, emmak8 said:

Is there a way to find out if a cruise is a prestige cruse? As a non prestige player 

I found myself on board one of these. The casino was packed and no machines available. I saw players with 28000 points playing $8 a slot spin. Way out of my comfort zone! Nightly drawings ? $2000 winners not $50.

You can ask on that Rollcall or post the question if you know what cruise dates youre interested in. Someone may be able to respond.

I know there are 86 Prestige guests on our cruise early April, only cuz Host sent mass

email to all of us and there were 86 cc'd people.

Otherwise, you don't usually know until youre onboard.

And you're right, the casino can be Very busy.  I like to go at Off times, and hope that someone isn't sitting at my fav machine, killing time playing min bet. 🙈🤪😆

17 hours ago, Palo4911 said:

I finally got the email yesterday from the executive host - did you get the email yet?

Hello yes, got the same email.  I've been emailing this host & heard from another.

She said she understood how we felt being notified last minute. Was also able to

correct my Transfers that were charged on my acct & had it removed.

This is what a good host does....replies and fixes issues, amongst other things.

This is Not my "host"  who doesn't reply, and doesn't do anything for us.

So while onboard, I hope to find out how we can change hosts. 

1 hour ago, 555 said:

We always select the 2 nd early time and it's always been packed in the DR waiting. I don't recall them ever asking for proof of which time you select. Maybe they should have disembarkation tickets? 

We were in Elite holding area in First Self disembarkation group. 

Suppose to be let off first.

Theres No way that many Other people should have been let off beforehand.

Seemed a free for all.

On 3/16/2024 at 6:55 PM, Sprocket said:

The instructions in the email are pretty clear.  Take your receipt to the casino cashier and they will reimburse you.

 

Aren’t you still nearly 3 weeks from your cruise?  They are just coming off  huge B2B Prestige cruises with a Diamond Event in the middle.  The information they require before your cruise is minimal all the casino events take place on the ship.

 

There will be an Executive Casino host on board, go to the meet and greet on the ship ours are normally held in the Vista lounge and they will provide lots of information.

 

Don’t stress over this trust me they are very busy right now and they haven’t forgotten about you.

I like your enthusiasm. You should be on the Host team. lol

I know about the Trips out of Ft Laud offered and the exec dinner, yada.

We turned it down as too close to another trip we just did out of Ft Laud,

and to be honest I don't like flying there.  Told my supposed host that IF

they offer same on the West coast?  We will be there.

Otherwise, our cruise only a 2 1/2 weeks away and still No word.

Prestige my eye.....🙄

Also just got a mystery charge for 2 Transfers posted to this prestige cruise!

Check your Travel Summary. 

We live close so are NOT flying in and do Not need transfers! 

No idea where this came from?

Plus IF this is Prestige we shouldn't be charged in the first place....So I'm trying to get that corrected.....one thing after another.

Thanks for your take.  Glad you had a good experience with yours Sprocket.

On 3/11/2024 at 12:14 PM, JGmf said:

Wow, that's a thoughtful set of suggestions...and your comments are spot-on: NCL is indeed rather comical/insulting in how they treat their players.

 

I just sailed on Princess and received a come-back offer for a free mini-suite, paid-for drink package, and $1500 in Free Play for cruises up to 14 days.  My play was pretty typical of how I play on NCL.  With love like that, it's a tough sell to return to NCL.

 

Let's hope the folks at NCL see some ROI on improving their players club and add some meaningful changes...

Thats the kind of perks I used to get regularly on Princess with a high level of play.

Last few trips the best I've gotten is Balc, $600 FP and NO perks.

Therefore I'm Not booking any more cruises on Princess unless perks included.

I got one, which I booked.  But many others Without perks, I've let expire.

Agree with above that NCL needs to Eliminate the bogus $200 Admin Fee!

Thats why I steered away from NCL when booking casino comps.

Let me know if/when Ncl comes to their senses and eliminates Admin fee.  Thanks

26 minutes ago, rheathslc said:

We just got notified that we won our bid to upgrade from Mini-suite to Club Class Mini-suite for our cruise on the Discovery on March 31st - so 13 days out.

 

I bid the highest amount of $80pp, but was not hopeful we would get anything because the cruise showed sold out. 

 

Sooooo excited! Club Class dining is a huge advantage imo. Plus we were on Emerald deck with a totally uncovered balcony and walls that jut into the room on both sides between the sleeping area and sitting room area. Now we're on Riviera with a totally covered and slightly larger balcony plus no pesky walls taking up space. 

 

Yay!!!

Is that $80 pp, per day or for whole cruise?

1 hour ago, 555 said:

We did the same thing & went under the ropes. No sighs, no instructions whatsoever. 

I think there must have been people lining up at 4 AM to be the first off the ship. 😄

Agreed, weve Never seen that many people disembarking at the same time.

Why did the ship allow this?  They were obviously NOT early self disembark guests,

as many didn't have a roller bag with them!  You were to have your Own bags to

self disembark.  Ship screwed up on this one.

And weve never seen such a cluster getting to the Escalators off ship.

There was No way to get to escalators without going under the ropes & getting yelled at.

Ft.Laud staff really made a Mess of it!

I hope this gets corrected asap.

On 3/15/2024 at 3:18 PM, Palo4911 said:

Well, I called again...this time I was told they would be reaching out 10-15 days before sail date!  Feeling less and less comfortable about this.  She also said we could just drive to the parking lot at there would be a Princess representative there to take care of us, (in the case that we did not receive an e-mail from a Casino Host/Hostess before sail date).  She said we would be reimbursed...I asked her how would I know which parking garage they were using - she gave me the address for the 80 Francisco St Garage a couple blocks away.  Have you by chance used this garage before?

P.s. Any news from any of your many emails you sent out?

Yes thats the parking garage we always use.  Be ready to be charged $352 for our cruise

parking.  Thats why I wanted some Verification before we Paid that.

(I was going to have a family member drop us off & pickup. I'd rather give them $352)

It sounds easy enough to get reimbursed onboard, but Who does it?

And does it Really happen?  We have NOT felt like Prestige so far!

Reason I'm hesitant paying, is because last cruise I had to go to Cust service 5 different times

to TRY to get my FCC that was supposedly applied to this cruise, but I never got it!

Finally talked to Finance Mgr (in Cust Serv dept) and he gave me lip service as well.

It was never corrected.  $200 FCC down the drain.

So I'm not feeling warm & fuzzy believing what they say.....

On 3/15/2024 at 3:32 PM, SmooshSmash said:

I am in a similar situation and want to explore my options. I may have to cancel an upcoming cruise. I called 1-888-772-6697 and I was told that $200/person non-refundable would be gone. I'd only be credited the port fees + taxes.

So, cancelling entire cruise $200 X 2 = $400 gone. Cancelling guest #2, $200 is gone. Replacing guest #2 is free of charge. 

I am planning to book another casino offer too. Is 1-888-772-6697 the number you called that helped you to save you your non-refundables? Did you do that the same time you were booking the second cruise? On one phone call, cancel the October Meditt cruise and book the CA Coastal cruise? 

This customer service line is a really pain.Any other tips you may have is appreciated.

Youre looking at an OLD thread.

That info has all changed.  Casino dept dismantled.

Your 888# will get you to the Overseas call center.  We do NOT deal with them.

Get a Cvp & use them for all your casino bookings.

More info in "Cruise Casinos on home page, scroll to the bottom.

On 3/5/2024 at 9:01 PM, Palo4911 said:

We are booked in April also, just curious if you have received the email yet, asking which parking/pick up offer you would like?

Thanks!

 

(We sail Apr 4th to Hawaii on the Crown)

Have you heard anything at all?

Were on same cruise, and still crickets from Prestige host whoevers?

I've sent emails to a casino host that I know of on a different ship, and to

customer service TWICE.  Cvp sent an email to casino whoevers.

Nobody has responded.😖

(I just sent a third email to 4 different Princess casino emails, asking

does Anyone help Prestige guests?)

On 3/13/2024 at 9:42 AM, luv2travel06 said:

On Ruby Princess now. Just received disembarkation information that says self disembarkation is only for passengers that have no more than one piece of luggage each. 
 

When did that start? 
 

On our last cruise, they initially wouldn’t let people with more than one bag use the escalators, but the line for the elevator got too long because it included people with wheelchairs and scooters needing assistance, who were not supposed to participate in the self disembarkation. 
 

What has been your recent experience with self-disembarkation?

We did that exact disembarkation last month.  One roller bag & one small carrybag that fit on top of the suitcase.  So yes, we had one free hand for escalator.

We went to the Elite area for disembarking when they opened and there was Nobody

there.  No staff, No guests... it was like they all left.

So we asked staff walking by, and they just pointed us to the way out 2 decks below.

We had to get in Elevator  AGAIN to reach deck 5.

All the while, tons of people were also leaving then!?!

Mind you we booked the earliest SELF disembarkation time, and were met with a thousand people all leaving Ruby at the SAME time!  Never have I seen so many newbies, and wheelchairs and Everybody getting off at the Same time.

Walking down the gangway, you could see the line was already long.

Problem was, the staff OFF ship was funneling Everyone into ONE VERY LONG LINE

for the Elevator!  The line was NOT moving.

So we ended up going under the ropes to the Open line that led to the Escalators!

The florida staff OFF ship tried to stop us and a few others, but we Knew what they were doing was wrong.

There should have been TWO lines. 

One for Escalators and one for Elevators! 

They were creating a cluster, and we had a plane to catch.

5 minutes ago, F355c5 said:

The restaurant reservations were filling up quickly, we didn’t want a late dining time.

and didn’t want to miss this dinner experience. 7 day cruise 56 days out ,3 days off cruise sold out crown grill,

didn’t want to get shut out, so all $ on my credit card.

just hoped there was a way to have other people to be billed.

hope they can work this out in upcoming app development.

thanks

 

 

 

Weve not had a prob once were onboard booking Crown Grill, either by phone app,

on tv (dining), calling Dining Line, or easier yet we walk up to Crown Grill when

we see someone at the podium (usually 4-5pm) and book there.

Also if you are willing to take 5 or 8 pm?  Seems those are usually most available

timeslots.

For other dining like Main dining?  I've also given up on the App as sometimes

those reservations booked ahead of time on the app, disappear once onboard.

So I look on the cabin Tv " DINING"  when we get onboard, and scroll thru the nights, & book most Dining nights right there.

Long story short, I stopped worrying about booking dining ahead of time on the app.

I thought you only got airport transfers IF you're booked at the Princess hotel?

We booked our own hotel in Southampton, so booked National Express coach from Heathrow to Southampton.

Very easy to do online.

On 3/9/2024 at 2:13 PM, beagle25 said:

Maybe Im a bit unusual but the last thing I want to do on a cruise is carry My phone around and be on the internet.    Usually the first thing I do is put the phone in the safe and don't get it out until the end of the cruise.

We used (the old app) often, for ordering drinks & room service onboard.

Worked very well.  Also can text each other or use the Find passenger

feature if you can't find your cabinmate.  Check your Account... stuff like that.... we found it useful.

Really hoping the new version works as well. 🙈

We have a cruise in a couple weeks.  Was really hoping we could get away with

the Old app a little longer.  It was all done.  Green lane, yada. 

Sorry to hear the old one is shut down.  darn....

Wow sorry to hear that. 

Our friends flights to FLL today to board Carrib were cancelled. (JetBlue said storms off coast)

Had they taken the later flight?  They just might have been able to board afterall.

Unfortunatly they didn't have EZAir.  And no way to know ship would return, if thats the

reason its returning?

I wonder how many other folks didn't get to board today due to weather and cancelled flights?

55 minutes ago, Ellipooh said:

And there’s the problem. 

What do you mean?

23 hours ago, pootsien2 said:

I don't have a prestige offer BUT the offer that just came in my USPS mail is for an inside cabin with only $300 freeplay. Why I am considering using this offer is because it can be up to a 20 day cruise sailing before !/30/26. My come back offers have been for balconies but only 15 day cruise with $600 freeplay. No plus package. I have a 20 day Norwegian fjords,Denmark and Sweden cruise in 5/2025 on my "wish" list.....just contemplating if this will be the best possibility. I probably would pay to upgrade to a balcony.I have until May10,2024 to book this offer. . 

Youre also getting the same lame-o come back & play offers.

Princess is hoping we will jump to book these lesser packages.

Plus, need to pay for Plus pkg or pay for cabin upgrade, etc.

Your other offer, book by May 10...is also Not great, compared to the past.

I'm letting those expire and see whats next.... theres no hurry, over a year away.

Eventually Princess may come to their senses and want good players back.

Good friend sent me a dozen little ducks for hiding on next cruise....

well once the 3 yr & 4 yr old grands found them at home?

They decided their fun to play with, so the ducks will be staying home.

(for as many Princess cruises weve been on, I've only found ONE duck) 😜

I asked this question last cruise on Ruby, couple weeks ago.

Seems its Not happening anytime soon on Princess, if ever.

However good friend who cruises with NCL, say their

(Ultimate) ship tour Has been reinstated and only $99.

Includes the Bridge. 

16 hours ago, KarmaCruisers said:

Yeah I see evegthing but the freeplay.

but I did just book it TODAY; so maybe I’ll give it a day or so to see if it shows up…but I really don’t want to “rock the boat” haha

I am nervous for you booking outside the alotted timeframe for cruise.

Nothing or All could be expired if booking outside the cruising timeframe.

It seems to depend on Who you talk to.  Document Everything!

Also, Do NOT let them get away with Not giving you your Freeplay!

Some of us have been having issues with this.

Make sure it shows up on your Travel Summary, and when it does?

Bring the hard copy with you on this cruise. 

Hope it all works out.

I am dying to hear how many Points you earned on your last cruise to get

"highest" CBS offer?

And which Ship??

Thanks

15 hours ago, Palo4911 said:

Thanks Cal...I frustratingly reached out to Princess a few days ago, 5 transfers later I was told that instead of being contacted 30 days out to choose a parking option, it has changed to 20 days out.  So I guess it's a true waiting game!  I'll post when I hear from them.  Have a good night

Thanks for your reply.  Hoping we might hear from other Prestige guests?

Last minute email notice is Not what we need. 

Prestige are Princess' best players. 🤦‍♂️🤦‍♀️

On 3/5/2024 at 8:05 PM, Palo4911 said:

I am wondering how many days before your cruise you received the email asking which option you wanted...pick up or self parking?  Also, if you chose parking how did that work...I leave on Apr 4th and nobody at Princess seems to have any info on how this works! Thank you in advance :O)

Hi Palo, I responded to you in Cruise Casinos topic.

But we haven't gotten anything on Prestige details yet either. 

Its less than a month away.🤨