You may be waiting a very long time for the FCC. I contracted the Omicron variant (twice vaccinated, twice boosted) three days before our Alaska land/cruise departure. Our TA contacted HAL the same day, and we were told the above - 100% FCC (less refunded fees, etc) - and they told us we’d get it in 10-15 business days.
We are now at 28 business days and no FCC yet. Last week our TA checked again and was told we’ll get the FCC when we get it. We’ve given up on trying to rebook this Alaska season. HAL is just non-responsive and taking a very long time to put move our money from their left pocket in the right pocket.
And from what our TA tells us, HAL isn't even the worse in such poor customer service.