tutumomickey

20$

Yes, we got our original time. After a few evenings we were feeling rushed getting to the show so they actually told us we could show up anytime after 5pm and our table would be ready.

This exact thing happened to us on the Discovery last year. We were unable to resolve it pre cruise. We went to our original dining room at our original time on the first evening , told them what had happened and that the Navigator had messed things up. The dining room supervisor assgined us to the same table, same wait staff original time every night. The ship was over 100% full.

Thank you so much. This is exactly the kind of useful information only first hand knowledge can provide.

Can anyone ,with personal experience , tell me what the drive time is from pier 27 to the parking lot and how long to walk back to the pier? I have checked the times on multiple apps but from personal experience I know not to always trust those.

We have HIA for our January 8 NA cruise. booked specialty dining and it automatically applied the credit.

It disappeared from the app 2 or 3 upgrades ago. My granddaughters were devasted that their 'friends' were gone so their mom contacted Medallion support. They said they did not know when or if they would return. So sad. It was a great way to look forward to the next cruise.

So far, it has left a bad taste.

I can honestly say I am a certified diver because of my Discover Scuba experience with Sand dollar Sports. They were patient, informative and contagiously enthusiastic wanting to safely show you everything they love about diving.

Thank you. That is how I will present the options to them. I know what I prefer but, I am the grandma so....

We used Galveston Express from Hobby in September of 2021. They were excellent. Driver was new and in the wrong spot at the airport for departure. My husband emailed the company and they immediately called him and asked where we(and several others) were. They then called the driver, who we could see answer his phone. He was a couple of hundred yards away and drove right over. On the return, only the GE van for Bush was at the port. Their driver called his office, found out our shuttle was stuck waiting for a very long train crossing. He then delayed his shuttle departure until ours arrived so we did not feel abandoned.

Thanks scottca075. Nutridge looks interesting to me but I know that some of the family are looking for the tourist experience with a big show. The video for Nutridge is not live. Do you think they would be disappointed by the entertainment?

We waited over 48 hours before trying the Medallion app. They have now ' opened a ticket' to resolve the issue.

I wasn't going to 'punish' my TA. I was going to transfer the booking back if I had to. And Yes, of 988.00 was better off. Also, she suggested I cancel and book it myself. As it turned out, two Princess reps had given her bad info and with the direction of the knowledgeable rep, she was able to handle the rebooking.

Sorry, I wish I could. After four hours on hold with customer service for booked guests the first rep said she would have to transfer us. She let us know she was putting us on hold while we were in the 'queue' for the next three hours but, she did check in every 20 to 30 minutes to let us know we were still in line. Unfortunately they never said which department we were waiting for. I really wanted to know if she had a direct extension we could access but, I guess that isn't possible.

If anyone is interested, here is a situation update. After 7 (yes seven) hours on hold, we were able to speak with a knowledgeable Princess rep. FYI, ALL Princess gift cards, whether purchased through Princess, AARP or anyone else are the product of a third party provider .Although Princess could not just remedy the problem, the rep was able to see something did not add up and she sent an inquiry to the gift card company. She said they had 48 hours to resolve the issue and in 48 hours the balance was back on the card. Yea! Success. She was also able to clarify the pricing issue for us. She said Princess NEVER charges the passengers for the TA commission. Two separate Princess reps had told our TA that was the issue with the pricing. Right away this rep recognized the lower price was on new bookings only. She told us how to have our TA do a new booking then transfer all payments and OBC to new booking then cancel original booking, then swap cabin back to original. She said she does it multiple times a day. Why the first several people our TA talked to were unaware is a mystery. Our TA was able to accomplish this .Final price $998.00 less. I realize this lowers our TA's commission so she will get a gift from us. Now of course our Ocean Ready will not work because it is stuck on the original booking number and can't recognize our new one. But, we have 3 months to straighten that out. Thank you everyone for your suggestions.(If you are still reading this novel)

JimmyVWine it was an AARP gift card so I would be interested to hear your resolution.However, we had 9 other cards go through without incident then the website crashed. The gift card division says they show the gift card being redeemed at the time the TA was trying to apply it. The fact that it shows redeemed makes me not want to dispute the charge because AARP supplied a valid card. It is interesting that someone was able to see an attempt to redeem a card with invalid pin when both customer service are telling us they have no way of seeing where gift card funds were applied. ' t

giftcardsupport@princesscruises.com is the department that said they could not help us. I intend to transfer the new booking back to my TA.

Long time Disney/HAL cruiser but recently tried Princess due to superior pricing. We loved both our cruises. Ships were lovely and staff was wonderful but customer service is non- existent. Princess website encountered a 'fatal error' when our TA was attempting to apply a 500.00 gift card to our account. The card balance went to zero but, the funds were never applied to our account. She spent the next three days caught in an endless loop of transfers where the gift card providers say they can't do anything, call customer service and customer (no)service says the gift card people must handle it. They opened a 'ticket' and told her they would e-mail us directly. We got two emails. First one gave us the ticket number. Second one said, 'Sorry, nothing we can do.' I guess we will have to call customer service and spends hours on hold with multiple transfer and escalations to get our money back. Then there was a 600.00 price drop on our cruise. When our TA called for a price adjustment,she could only get it lowerd 400.00. She sent them screen shots of the new pricing on the website. They finally came up with we were pre-paying her commission! She said she has never heard of this and it doesn't happen on Disney, RCL or HAL. We are going to cancel and re book directly ourselves but the time wasted and frustration this has caused is making me wonder if Princess is worth dealing with. If anyone has a suggestion for getting the balance back on our gift card, please let me know.

We are in Lahaina in March and the cruise ship has no dive options. Anyone have experience with a good operator near the port? PADI shearch shows one shop that does not have a dive until 1230, too late for our departure.

Full face masks have proven to be dangerous. Our Princess snorkel excursion specifically states, "no full face masks allowed."

Any chance you will be doing a review or posting any patters? We are on the Royal March 12th and trying to decide what time we want to reserve for dinner. It seems whatever time we pick always conflicts with what we want to do.

Thank you.

Can you tell me approximately how long after leaving the dock you sail under the Golden Gate bridge? Trying to plan a viewing party on our balcony.