I wondered that question as well. I too had an amazing TA before COVID. He was always on the ball. He left during Covid and his clients went to this other guy who is absolutely HORRIBLE. I booked a cruise onboard and transferred the booking to him, he couldn’t be bothered. I then wanted to book another cruise for my anniversary and emailed to get pricing. He replied he was very busy and would get to me when he could! Ding ding ding, wrong answer! I quickly called and got another agent! I don’t really care for him either😒. No one in my circle uses a TA, so I don’t have any reliable recommendations.