@UKstages
I read everything that you wrote and I think the only reason you got the sleeping room and could keep your other room was for 2 reasons 1) you contacted Miami and 2) you mentioned revenue and they looked it up.
The fiasco with security when you finally could sleep in the sleeping room was unbelievable.
Actually, this whole situation would make for a comedy movie (not that it was funny to you missing all that sleep!)
When I heard the recording of the noise in that room - it was not just annoying but it was scary!
The most amazing thing to me was how calm you remained while trying to talk to people who should have immediately reconciled your problem.
You have such a talent for writing - I agree with the person that suggested you write a book---hmmm, maybe you are an author already.