Saga just like to do things their way , even if it makes no sense.
For example in 2022 when black sea cruise was cancelled, I learnt all the detail about it on this forum , including new Intinerary, 10 days before they rang me. When I said to good old Nigel Blanks that it was annoying to hear about it first on social media, and why Saga couldn't email out the details. He was surprised and said , Saga customers like to be phoned up, that is the Saga way. I think that only applies to a small %. Saga surprisingly out of touch.