Mackdogmolly

I think he mistakenly left them off

My TA has usually knocked a little off the price (probably as you say, off their commission), but this was pretty significant on an already discounted transoceanic itinerary.

Well, after all that, DH and I discussed the matter and decided to let him off the hook. Evidently, he had forgotten to add port charges, which he was going to cover. It was an excellent deal to begin with, so I have now emailed him back, telling him to go ahead and bill the correct (Azamara) amount. I’m sure that, going forward, he will scrutinize his quotes before sending them out!

I have no idea what the policy was/is. I just know what I was quoted. He had evidently erred, but is honoring it.

Well, it took 5 days, 2 emails, and a voice mail, but I finally got a response from my TA that he had indeed made a mistake in his pricing, but will honor the quote.

That was my take on it too!

You can also use it for excursions.

I couldn’t agree more. There was a constant repeating loop of music on the pool deck last December on our Quest Christmas cruise and it drove me batty.

Now I’ll have to figure THAT out - lol!

Hi Jeff! Just wanted to add information add the bottom of my messages ( like on yours!)

I can’t work out how to do this. Can someone help me with this?

That’s a great offer of OBC from your TA! I usually get a little off the published rates, plus some OBC from my TA, but it never matches Azamara’s

That’s great! Happy for you!

Well, I would agree that it’s impossible to have a conversation over drinks in the Living Room.

Thanks for your responses. I did have the quote in writing, so I guess I will just wait and see. It was a considerable discount, which was why I e-mailed back the price to him to confirm as I accepted, and he emailed back that he had booked it. I’ll let ya’ll know what happens!

He usually responds within an hour or two and I have still heard nothing. I am not trying to throw him under the bus, but the invoice did come via the TA, and it is a big discrepancy.

He charged my credit card with the deposit, which would have been the same no matter what the bottom line.

Oh I hope so!

That would be BOATLOAD of OBC for essentially a repositioning cruise. And if I can get it refunded, why not just refund it now

Yes, well this was why I repeated the quoted price when I accepted it. To give him a chance to back out in case it was a mistake. But he took my money and booked the cruise at what turned out to be the Azamara published rates. So I will be very disappointed if they don’t honor it

I will preface this by saying that I have been very happy with my TA, a fairly small US company and have been working with the same person for a couple of years. I recently asked him for a quote on a cruise that Azamara currently has a good price on the website. Often he can shave a little off the price. The price he quoted me was hundreds of dollars below the mock booking I did, so I jumped on it and confirmed the price in my email back to him. He responded that he had booked it, charged the deposit, and I should see the confirmation within 48 hours. This morning , via the TA, I got confirmation from Azamara, but with the Azamara published rates, not the rates I was quoted. I emailed the TA that the invoice was not what I had been quoted and to please make the adjustment. I haven’t heard back and not sure what my recourse might be. Azamara had a fair price, but still….

I am in the US, but I have never had my TA’s OBC show up until onboard.

Yes, they are two separate items.

It does, doesn’t it?!

I think we are all accustomed to the free tapas in the Living Room, so why pay extra for appetizers in the Atlas Bar?