cacbeausang

So excited to be brought along on this cruise by Charla!! Sad to learn this is her last X cruise for awhile, that means we won’t see her in June on our cruise. Someday!

This seems like great news. I hope they expand to include MIA departures by June!

You cracked me up with the escalating turn down game comment!! And that party sounded amazing, so much fun. Your reviews always make me want to get on a ship immediately and hope that I run into you. Thanks for taking us along, it’s a blast.

Amazing! I was so glad to see you back with one of your fun, informative reviews, and this exceeds all expectations. Penner-Ash is a favorite, did you bring it on, or was it a choice on board? Also looking forward to your MSC review next. Continue to have a wonderful trip, and thanks for taking us along!

June 4, 2022 cruise on the Equinox the Concierge lunch was held on Embarkation Day. It was nice to be able to have a relaxing lunch in the MDR.

Our cruise ended June 12, 2022, Equinox. Also awaiting a pro-rated Covid refund. I just got off the phone with Celebrity, it was about a 35 minute wait to get to a representative, and after I explained what was needed (pro-rated Covid refund), the representative said it would take at least an hour for her to get someone from the proper department to deal with the refund and she would call back. She called me back about 2 hours later, and transferred me to the post-cruise refund department (not sure what they are really called). He looked at the cruise log and found the date isolation/quarantine started, calculated the refund, advised it would be a credit to the original form of payment, took the credit card information, and initiated a refund request. It did take awhile on the phone for sure, but that’s the step I took. The cruise ended June 12, 2022, so I gave it about a month (less time than you have been waiting, frustrating for you for sure) and then called. I was told that after approval from the accounting department (all they did today was confirm the quarantine, calculate the refund amount, confirm credit card for payment and initiate the request for refund) of the refund request (which should be a “rubber stamp”), then it would be 30-45 days for the refund to be posted to my credit card. I have heard of others who didn’t call or email and received refunds very quickly.

Post #11, Thank you for confirming that Captain Matt does a daily announcement of birthdays and anniversaries, first names only. To post #7 and #10, I assure you that I am aware of which ship I am currently enjoying- by the pool right now, it is the Celebrity Equinox. Just because you had not previously ever experienced this does not mean it has not or is not happening. No one asked for it the announcement, just put a note in “special occasions” section of cruise details. I was just replying to the OP with information related to their question.

We had several celebrations during our sailing (family group) which we indicated on the “special occasion” part of our reservation details. There is a daily announcement for birthdays and anniversaries over the PA, and we have heard family names mentioned, but no other “celebration.” I would imagine if we had mentioned any of the occasions to our lead server, we may have gotten cake or something, but since we get dessert after dinner anyway, we didn’t make it a priority.

OP- we are currently on the Equinox, we are on Day 6 of an 8 night sailing. We are having a wonderful time; however, service in the main dining room is definitely slower than when we cruised pre-covid. We are traveling as an adult family and have the 6 pm seating. Dinner typically takes 2 full hours start to finish (we arrive at 6 pm). It’s fine- we are on vacation, but it’s definitely not as “service forward” as when we cruised in 2018. The servers seem to be responsible for more tables than our last cruise, so the service is not as personable or as immediate, but it’s fine. During the day, getting a drink at the bars near the pool takes 20-30 minutes, again fine, because we are on vacation, but slower than our last cruise. I have more patience than other family members, so I go get the drinks. Our room attendant is wonderful, and we are having a great time, but there is definitely a difference in service at the restaurants and bars. I have heard that the ship is about 2/3 full, but heard that from another passenger, so I don’t know if the information is accurate.

We had this problem, and the first two calls we were told they would send an email to the documents department, and we would receive our documents and access in 48 hours or less. After that didn’t happen over the course of 10 days and 2 attempts, I called again. The customer service rep was not able to figure it out, and I asked if I could speak with a manager as we kept having the same issue and it hadn’t been resolved. After a 90 minute chat with a manager, the problem was identified. We paid for an excursion, and it showed as paid in one system, and as an error in the other. The problem was not fixed, but the manager “zeroed” out the balance so we could access the e docs and luggage tags. He said they would have to actually “fix” the problem later. But at least we were able to access the e docs for now and print luggage tags. It remains to be seen if we will have to pay double for the excursion……. All chats were very congenial, but a little tiring.