Our cruise ended June 12, 2022, Equinox. Also awaiting a pro-rated Covid refund. I just got off the phone with Celebrity, it was about a 35 minute wait to get to a representative, and after I explained what was needed (pro-rated Covid refund), the representative said it would take at least an hour for her to get someone from the proper department to deal with the refund and she would call back. She called me back about 2 hours later, and transferred me to the post-cruise refund department (not sure what they are really called). He looked at the cruise log and found the date isolation/quarantine started, calculated the refund, advised it would be a credit to the original form of payment, took the credit card information, and initiated a refund request. It did take awhile on the phone for sure, but that’s the step I took. The cruise ended June 12, 2022, so I gave it about a month (less time than you have been waiting, frustrating for you for sure) and then called. I was told that after approval from the accounting department (all they did today was confirm the quarantine, calculate the refund amount, confirm credit card for payment and initiate the request for refund) of the refund request (which should be a “rubber stamp”), then it would be 30-45 days for the refund to be posted to my credit card. I have heard of others who didn’t call or email and received refunds very quickly.