No doubt butlers are hit or miss. We have sailed JOY haven, 3 times in 1 1/2 years. Butler #1, total bust. Butler #2, mediocre. Butler #3, very good. Tipped all 3 on day 1. Letter given. Still hit or miss. Haven bartenders, #1, mostly o.k., bartenders #2, overworked and with attitude. I was served a glass of champagne with someones lipstick on it. Eye roll given to me when this was pointed out and asked to replace. #3, did not go to Haven bar since only rose champagne available due to ncl downgrade. All 3 room stewards very good. Haven to us is no longer worth the $ or effort. Glad you are making the most of it. Vacation is supposed to be enjoyed!