Wait a second.
They bid on the room and apparently were the highest bidder. I would bet my money on 50 State Attorney Generals concluding that this is a sleazy business practice.
They are were awarded the room in an auction. They were then charged for the room and given boarding passes and luggage tags. They then reneged on the auction.
Sleazy, sleazy, and sleazy business practices. My apologies that you cannot understand...