Everybody I've talked to on chat and via voice have been pretty terrible so far. Online chat agents keep saying they can't do anything to help me because the system is down - which feels like every single day or they have to escalate the issue but can't provide a reference/case # NOR will they call me back/email me back about the issue. Often they tell me to call in..... but on the phone, it's noisy and they don't speak English very fluently or have comprehension issues. This ultimately results in a lot of frustrating miscommunication.