Pinboy

LOL— You kidding’ ?? My favorites: “Who’s the etc etc “ ” What should I do etc etc “ ” There were no etc etc “ Still waiting for “ We saw a pineapple upside down and knocked on the door and etc etc “

LOL--- So, let's say " someone " states that they won the golf putting contest in 2012, and their Waiter in 2019 forgot to bring their 3 shrimp cocktails at the same time, and, and, etc ,etc , you mean to say there are CCers out there " Checkin' them Facts " ??? Don't ya think it's more fun reading/posting on some of the dumb threads instead ? ( I know, I know, it's none of my business and if you don't like it, blah, blah, blah )

Why not just call the Attendant ? We were always given their card ( contact info ) when we first met our cabin Attendant. And besides, who knows when the Attendant will see it, or, someone might even draw a picture of a pineapple up-side down on the note ( LOL).

Over the " years " we never had a bad cruise with Celebrity ( 2 cruises booked this winter )-- ( Gotta get out of this cold )!!!! Some thoughts from our prospective, respecting that everyone has their own opinions: 1- These three things are extremely important to us as well--- So, in the overall cruise " experience "-- Why take a chance in changing Cruise Lines because a ship is not as " refreshed " as the new ships ? We were on the Edge -- agree completely about the IV --- not a balcony at all. 2- If the Gratuities were included in the package , it's pretty certain they are built into the price. We are not suite passengers ( non-drinkers, don't need much wifi, and wouldn't need the services of a Butler). From the above, it appears that several suite passengers are not as satisfied with the Butler/Suite Host service as in the past. I can see some folks switching to Aqua/Concierge/Verandah cabins, but, not necessarily to another Line.

LOL--- If I were the VP of Customer Services I would eliminate the twice a day service--- Perhaps add an extra towel in the am, have a Staff member leave the Daily Program outside all the cabins and forget about turning down the bed , closing the drapes ,leave a mini chocolate to take home for grandchildren. If someone needs something, they can call room service. ( Perhaps that's why I'm not VP of Customer Service )? LOL-- Points--- I just noticed how many points we need to " graduate " to Elite+ --- All we have to do is spend another $ 20K and receive the additional Perks--- (nothing really special). ( Perhaps the person that thought up the Point Perks should be the VP of Customer Services )?

LOL- “ fortified “— “ ready “ ? For what ? Perhaps it’s time we put “How come I can’t get a reservation in a Specialty Restaurant “ to bed and debate “ What would You do if your Waiter forgot to bring your 3 shrimp cocktails at the same time “?

" slings and arrows " ?? Who ? Me ? Perhaps I wasn't clear in the first place about Specialty Restaurant tipping ? From what I understand, they now add a tip ( 18% ? ) to Specialty Restaurants-- Guess why ( LOL). BTW, where is Southern Canada ? Florida in the winter ?

Re Posts # 8 & 9: I understand both of you---No argument -- No disrespect , and hope someday to meet you and many others on a cruise someday. To be clear-- the " system " ( my words ) was told to me one day by a Maitre'd ,with a wink. The only time I have tipped a Maitre'd was when there were no reservations available, he asked for our cabin number , and later he called and confirmed that he could accommodate us. So, I tipped him a few $$ upon arriving for dinner to say " Thanks ". No big deal----

That's the " System "--- as mentioned many times on CC. No different than an upscale restaurant on land. You want a reservation--- No problem--- Go to the Specialty restaurant as soon as you board-- Speak to the Maitre'd--- He/She will "teach" you how it works ( $$ )-- Pretty simple.

You ordered all of that ?? No wonder the rest of the meal was just " average "---- LOL-----You ate tooooo many different things, different tastes, to really enjoy any. Forget the " incredible " pizza--- tooooo filling to start a nice dinner. Try it again-- Don't " kill em " by ordering everything on the menu. Do they still add on a gratuity or leave it up to you ?

Our reservations (7:45) were honored within 2-3 minutes. We did notice people waiting with a beeper. Even if we changed dining rooms from where we reserved they still seated us very quickly. This was last February/March, so it appears that the reservation system (?) has been discontinued. Not a good idea!!

We had the same on our cruises last winter (7:45 ). On occasion we changed dining rooms— no problem. While there were a few people in line, as soon as we got to the Hostess we were seated . LOL— The Beef Tenderloin was “ to die for “ as some people have said. I say its “ damn good “ , the second serving is as good as the first— but “ to die for “ ( literally speaking )— no thanks.

We purchased the FCC's a few times and booked with Big Box without any difficulty. I suppose it depends on the Agent that takes the call. Otherwise, it might be easier to call Celebrity, make the booking with them , and have them transfer your booking to Big Box ( extra benefits ). Why lose out on the extra OBC and the minimum deposit because of a poorly trained Agent ? Bonne Chance ( Good Luck )

If I might add a few "tips ": --While onboard make reservation(s) with the Future Cruise Dept. They will explain the benefits re additional OBC and reduced deposit, plus, transfer your booking to the TA of your choice immediately. --Purchase a Future Cruise Certificate ($100 per person ). You have 60 days to book ( not take ) a cruise or you can get your money back. It gives you additional OBC depending on the length of the cruise and the accommodations you book. We've done it many times-- never a problem.

It appears that there was quite a bit of miscommunication between you and your TA. I see you have been on CC since 2005 and assume you know the “routine “ re Transferring to your TA. A few questions: 1-Did the Celebrity TA on board ask you the name of your TA and that they would transfer the booking in its entirety while you were sitting there? (That’s what they have always done with us). 2- If so,Why didn’t you have them send it? 3-How and when did you transfer the booking to your TA? 4-Were you advised that you only have 30 days from date of booking to transfer to the TA of your choice? Let’s hope your TA will “ make good “ as it appears their fiduciary responsibility to you ( acting in your best interest) was not done.

That's a tough question. -Depends on the health of the passengers. -Can you/they do the long walk to the front of the ship? -Do you/they need/want to be close to the elevators? -How about the price difference? -(LOL) If your balcony on the hump is facing the front of the ship, you can wave to the Captain, plus, it's easy to hear what's " going on " on the balcony next door. One time while we were on our balcony the occupants next to ours took the term " hump " ---- enough said.

To be clear--- the OP never implied, suggested, or asked for anything other than a Public apology. It was my suggestion re a Complimentary cruise for the entire family, as everyone was ( I'm sure ) bothered, upset, etc by it for the entire cruise. It was awful and we all know it !! I agree, a Complimentary cruise would not " resolve the matter '', nor would a few $$ " make it better " , however, the OP would have the option to decline the offer. ( I hope they would accept instead of falling for some " lame duck " form letter --- " Sorry for your inconvenience BS apology ).

The answer is YES-- End of story--- All the Agent had to do was ask the youngster " Are these your parents ? ". Celebrity, for Public Relations purposes should do the Right Thing. ( see Post #67 ). No " Task forces",---- No " Studies " ---- No " Let us check with the Port Authorities "---- No " We'll get back to you within 6 months " --- None of that crap-- Just do it !!

A " Public Apology " doesn't mean a thing ( I almost used a more explicit term that would have my post removed )--- You hear them ( Public Apology's ) all the time. Means Zero !!! A " Promise to ensure that Staff are properly trained "---- Good luck with that. Staff are probably minimum wage or volunteers racking up hours to get a free cruise. ( No disrespect to anyone if that is the case ). A " Great starting point "--- How's this ?? From : XX President Celebrity Cruise Lines CC: XX VP Customer Service Celebrity Cruise Lines XX VP Marketing Celebrity Cruise Lines Dear Mr Hooker: I sincerely apologize etc etc--- ( finishing with ) I am enclosing a Complimentary 7 Night Cruise Certificate for you and your family , etc etc. Please contact my PA ( personal assistant ) within the next 12 months and he/she will make the arrangements. Yours truly XX President Celebrity Cruise Lines

Mr. Hooker: While we have never met, I truly " feel " for you and your family. What you went through was a disgrace and there are no excuses. ( IMO-- a few of the above posts are out of line in their questioning/suggestions. I can't point them out as per the Guidelines of CC ). From what I understand, the folks at check are not Celebrity employees, but, it doesn't make one bit of difference who they are employed by. Presentation of your Celebrity Check-in documents is all that was required, but, some " clown " wanted to cause difficulty. I'm sure it caused stress throughout the entire cruise--- Lets hope Celebrity does the right thing and provide compensation---- that is acceptable to you!!

LOL-- You must be very popular at your golf club, tennis club, yacht club, hockey team , Bingo parlor, and knitting group ?? Too bad you didn't " coach " me before I accepted, er, got " sucked -in " for that FREE 5 minute massage !!! Holy S--t --- $357 to smell like a peach and leave with a bag of etc etc !!! At least I didn't get screwed with the last car I bought (2006) --- my Salesman, oops, Salesperson laughed at every joke , got the Manager to accept my " final offer " , and told me " I don't know how HE accepted that--- YOU got some deal " !! They were really nice and offered ( sold ) me a top coat finish with a 20 yr warranty , a 6 month parts and labor warranty and gave me a $ 20 coupon for Tim Hortons ( Coffee shop )---- $1283.

(A Compliment )--- YOU must be very convincing or the Attendant was ready for a break ,was toooo tired ,tooo new, or forgot the " routine ": Give 'em the Free 5 minute massage in 3 minutes. Within 1.5 minutes ask 'em ---" Are YOU aware that your X and Y are sooo etc etc ? When was the last time you had them adjusted " ? Now---- Whisper-- " I can help you with it -- and bye the way " For this cruise only, we have a Special 90 minute package which includes, etc etc " Now , we're on---- at the 16 minute mark out comes the nice smelling stuff--- put lots on --- make the " subject " smell like a peach--- At the etc etc mark---- show some other products and make sure to--- " With this, I will include, at no extra cost etc etc -- trust me, everyone that etc, etc loved it " By the time you reach the 65 minute of the presentation, the " subject " will want to get the hell out of there ----$357 for the Free 5 minute massage. If anyone from the Persian Garden Spa sees this---- How'd I do so far ???

So, you've always received a good sales pitch " ?? Definition of a good sales pitch: You took advantage of " For this cruise only " discount and spent $$$ to smell good and look 20 yrs younger ? Definition of a bad sales pitch: A Sales Pitch where the Spa Attendant can't convince the client that his/ her back is etc, leg muscles feel etc, will look 20 years younger and is being offered a " For this cruise only discount " .

You are smarter than me !!! Holy cow, I've written many times about the Free 5 minute massage that cost me $357 by the time she let me go ---- smelling like a peach, looking 20 yrs younger (??) and a bag of smelling " stuff ". So, when " you know who " found out-------

LOL--- Let's see how smart we are ----- A 3 choice question ( Take your time answering ): Who do you think " taught" me the " ropes " on getting a reservation at a Specialty restaurant when there was nothing available at the prime times ? ( 5:00 pm or 9:30 pm is not a prime time ) A--- A Maitre'd B--- A Maitre'd C--- A Maitre'd Absolutely a true story .