tombli

This is annoying me but I did notice this too that you can't see taxes and port fees until you are nearly fully checked out. Used to be shown up front. They ARE in tiny print under a summary of the cruise. NCL is trying to hide these like Ticketmaster used to. I just got back from a Mexican Riveria cruise with them and too many annoyances are driving me away. Viking is our next cruise, and other lines await.

Regardless of how NCL advertises their "sales," prices never change. The "regular" price advertised is totally made up, so any "sale" is just marketing. Ignore the "limited time only" sales as they'll be back tomorrow, just broken down a different way. Occasionally there will be small deals such as a CruiseNext bonus of $250 or double Latitude points. You are going to save the most money by booking off the peak times. Below is an excerpt from the NCL "terms and conditions" that says it all. Original rate prices quoted are offering prices and may not have resulted in, and savings shown from original prices may not be based on, actual sales. From time to time, we may use original to mean the price offered during a previous seasonal time period, and therefore such prices may not have been in effect during the past 90 days. Quoted cruise prices are subject to promotions, discounts, and sales based on many factors including but not limited to seasonality, timing, range or mix of offers at a particular time, demand, availability, and capacity management.

This drove me nuts about the Prima. Two of the eight aft elevators seemed to be out of service, they had red icons in the floor display. Of the others, two more seemed to never move off the floors they were located on. For the first couple days we'd wait several minutes for a car with room (one of us is mobility limited so stairs are a challenge for more than one deck). As this poster noted, the forward elevators worked much better so we ended up taking them most of the time. Our cabin was mid-ship so it worked out fine. Maybe it was a startup issue and the controller has sorted itself out.

Old thread but I wanted to add my comment. I have cruised a dozen times with my CPAP on NCL and HAL. In its case I include a grounded 15 ft. extension cord with a three outlet tap since my wife uses a CPAP too, and power by the bed is often lacking. I have never had the cord questioned. I've requested distilled water before the cruise, on NCL using the accessibility form. As someone noted earlier, about half the time the water is in cabin on embarkation, the other half I ask room steward and it shows up later. Usually left a gallon, though on one Mediterranean itinerary they gave us a five liter bottle. Since we use a fraction of that, I drink the rest over the course of the cruise. Sure it's tasteless but hey it's H2O and would likely be discarded afterward.

I don't bother calling my PCC any more, I used to rarely get him in person, he never returns voicemail, and last time I called his voice mailbox was full. I called the general number and got good help from someone else (booking dining on the Prima which hadn't posted online yet). I mentioned the full mailbox, thinking maybe the guy quit or got fired, but was told no, he was still around and showed as online on their chat app. So if he's too lazy to actually listen to VM then why bother? The few times I did reach him directly to book new cruises he was quite helpful in finding the best cabins in a category but otherwise, everything he could do I could do online.

Had to cancel cruise in mid-March due to death of my father. Filed claim 3/18. AON is still processing claim four months later. I called them for the third time yesterday and they said "thank you for your submission, it will take 21 business days but may take longer." Can't understand how it would take so long for something cut and dried. Annoying as hell, but what can you do? Sure you are handling a lot of Covid cancellations, but four freakin' months?

So today I tried again to book pre-cruise hotel, on hold for only 10 minutes, agent says your PCC can handle that. I said my PCC referred me to the reservations line. Agent tried to transfer me to PCC, said he's not answering (surprise, he never answers me but nearly always calls back right away using their caller ID I guess) so send me to PCC "backup" who books my hotel in less than a minute. Well, mission accomplished!

I have two back-to-back cruises scheduled in October out of New York. Scheduled them with help of my PCC and now trying to set up hotel between them. Have waited over an hour on the "hotel & transfers" number twice with no answer, also asked to be called back. My PCC isn't the best. If I leave him a voicemail he never calls back. If I manage to catch him live he refers me to the other numbers for hotel reservations. I DID manage to get hold of him once to rebook my Prima cruise at a lower fare and save $600 total. But that seems all he is willing to help with. I will probably end up booking hotel myself like I did pre-cruise. Transfers in New York don't appear to save much money over two people in a cab, so "convenience" is probably the only benefit. And yeah, I'm so tired of "I want to break free..." that I want to BREAK FREE.