I sent them an email about my last cruise not being reflected in my cruise history and not having my points applied for that cruise. I received an email from them telling me about the IT glitch and that it was likely to be resolved last week. They also confirmed my calculation that I would be a Four Star (yay!). When it didn’t get resolved last week, I called last Tuesday and they told me about the IT glitch but there was no estimate as to when it will be fixed. However, she told me to call back seven days before my next cruise to have my Mariner Status upgraded temporarily so that I could use the benefits on my Caribbean cruise in March. If I wasn’t supposed to be a Four Star I wouldn’t be this interested and I would just assume that everything would turn out alright.