We got a call from Princess a couple of days ago and they asked me to open the app and attempt to add Ocean Ready info. Fortunately, I was sitting down. It worked! Next, they had my wife open the app. Our July cruise showed in it!
She still has some issues in the app with entering Ocean Ready stuff but she is now able to do that on the Web page or through my login and all her other functions work.
Our issues started in September when we were switched from the Sapphire to the Royal. We opened our first support ticket then. It took about 8 months for Princess' IT department to fix what was clearly a database issue. Oh, well. Now I just hope it stays fixed (or as close to fixed as it is) until the end of our cruise on July 30.