cruiser02

I could not complete my reservations for Amazing evenings on our B2B cruises. Gave up and called only to learn that I had reservations for both evenings (???) Also learned that you can not go freely from one booking to another without closing out one booking. Guess it is a learning curve. .

After the previous posting I tried to book the Amazing Evening. No can do !

If the ship cancels an excursion money paid in advance will be refunded. If you cancel an excursion before the deadline that is published onboard, it will be refunded to your onboard account, if you are beyond that date/time you get no money back unless the cancellation is for a medical reason that has been confirmed by the ships medics.

You cannot check out how tickets are going. It certainly has been an issue in the past that trips were full before you boarded or alternatively you get onboard and find it is not going to run due to lack of demand which can leave you scrambling around to sort out something else.

However all this might not be a concern to you are Azamara are working on a solution to allow you to book in advance using onboard credit. It is an IT fix being promised to be delivered during 2017. What is not known is when....there is a hint it could be soon as Celebrity are already doing this and as Azamara and Celebrity share a lot of technology who knows, could be very soon

Looking forward to being able to use the onboard credit online

Oh good! May I ask if you emailed your issue to 'web content@azamaraclubcruises.com' and get help, or did you just keep trying on your own?

I ask because I know there are coworkers monitoring that email address, ready to help anyone with online problems.

And, of course, I'm hoping that through helping individuals they've found the systemic problem!

I decided to try once before writing and it worked !! without an issue start to finish.

I've not tried tours yet

Thank you

GOT it ! Express Passes printed !

Cruiser02, would you write to the webcontent email address I mentioned yesterday? I know our people are standing by to investigate and fix, but they need examples to replicate in order to find the problem(s).

Thank you.

I can't find that email. Please re-post. I will try again today - I've given it a "rest" for a few days - to complete the online check-in. If problem continues I will write

Thank you for your assistance

Please describe the White Nights / Party

thanks

May I ask if all the problems are happening while accessing our website via an Apple device? If so, that may help our team fix the problem!

No I've had problems on my non-Apple computer !

Same here for our April B2B cruises I can't get beyond step 1 of on-line check-in and can not open tours to book the eveningsBummer !

Thought it was me and/my computer. I can save part #1 of check-in but will not move on to part #2.

Grrrrrrrrrrr

Thanks for the tips. We do stay in the same cabin - deck 8.

It's part of the dreaded Celebrity IT programming, and Celebrity doesn't have anything that is free. So you have to agree to pay zero.

Seems rather sSilly but will play the game

Am I the only one having difficulty with the on-line check-in this weekend. I cannot go beyond step #1 ... the computer freezes up at that point...no step #2.

I have tried repeatedly yesterday and today.

After 40+ cruises I think I know what I'm doing.

Booked on our 1st Azamara cruise - a B2B - so wondering if the self service laundry is accessible or crowded on sea days?

Not that I want to do laundry but .... with luggage weight allowances !

I was wondering about signing up for the Amazing Evening too. Found it under shore excursions but to confirm the reservation they want all your credit card information (???) for a $0.00 fee. What am I missing?

How does CC on Azamara compare to Aqua on Celebrity?

How much is the unlimited wifi package for a 7 days cruise?

Where Celebrity's Captains Club and Azamare's LaVoyage club numbers always the same? Thinking I had 2 different numbers in the past.

Is there a Chef's Table on the Explorer?

Regarding internet minutes, you get one or the other, not both.

It is a gripe of mine.

We are travelling next week in a CC but are also Discoverer plus.

The internet minutes are included in the cost of the CC and we are not being rewarded anything for loyalty. Some may think I'm being petty.

It won't however stop me from travelling on Azamara.

Darn Oh well I am sure we will survive. What is the cost of the Unlimited package? We are doing a 7 day followed by a 10 day.

I am Discoverer level with the LeClub Voyage and booked in CC suite

Will I get both the free wifi minutes that come with the suite and the minutes from club benefit?

Also...on a B2B so do I get the minutes from each cruise?

Hope this makes sense

Thanks

Yes.

For use during Happy Hours only ?

Are 3 drinks during Happy Hour loaded onto all Diamond members card on ALL ships as they are on Celebrity ?

Thanks

The new package is coming with 20% which brings it down to $46 a day + grats. Most fancy drinks are now $12+grats. Throw in some bottles of water and a special coffee or 2 and this really seems like a no brainer now.

 

The only kink for me is this is my first cruise as Diamond and we are getting those free drinks in the evening. I'm betting those 10 drink cards will now go away, but who knows. I go out again on Thanksgiving and will report back for Liberty.

For Diamond members are drinks loaded into card for use during Happy Hour in any bar - like on Celebrity??

Thanks

This posting has gotten well off track from the initial question !

We enjoy the many perks of Sky class so we feel worth extra $. Enjoy the lounge, reserved seating and the private dining room.

Totally a personal preference.