Kabuki12

The problem for me is that these so called upgrades were not upgrades. They put me in a less desirable cabin. To me an upgrade is an interior to an ocean view or a balcony. Taking the interior room which I booked and "upgrading" to another interior room somewhere else doesn't make sense to me.

I have never seen a no upgrade option when I have booked. It's not an option on the site.

I have been given an unwanted upgrade on every single Princess cruise that I have booked. I book Lido deck inside cabin and get an upgrade to a much lower deck aft or mid ship. I have been successful so far on getting all my cabins back but it is a pain having to wait on hold to get back what I originally booked.

That's wonderful. I had a less than stellar experience with the cancelled cruise and my rooms were taken and resold. It took a day but I ended up with an upgrade from inside to partially obstructed balcony on a lower deck and an extra 50 OBC. I'm glad they made things good for you, also. Do check your bookings because all of my OBC wasnt added and I had to call again the next morning. The cancelled diamond cruises are still showing in the Medallian App so I have to somehow get them to update it.

Thanks for the information. I went around and around with the princess vacation planner when she finally called me back 3 hours later. She argued with me that I never had cabins booked and that she did email me confirmations. I asked her to prove it and she put me on hold for 20 minutes, came back and tried to change the subject. Needless to say, she could not find the emails. She than tried to tell me that nobody that was transferred over from the Diamond cancellations got cabins. I was to wait until boarding to find out where my cabin was but there would be a cabin. She still adamantly denied that she ever booked specific cabins for me. I got angry and told her that I did not believe that all the rescheduled cruisers rebooked with the promise of "you get what we give you and you will find out the day of the cruise". This would allow them to book out all the nicest rooms and leave the worst unwanted rooms for the rebooked Diamond guests. I told her that I was going to contact Collin Steinke and Mario Siebaldi. She than said she would transfer me to customer relations. After 15 minutes on hold I hung up. She called me back and said that I was disconnected and to please wait. I was ready to throw in the towel when I got a great rep. She not only quickly understood the situation but identified the problem that my original bookings were sold out for the upper deck that I wanted. She made good on this by offering me a partially obstructed view balcony room on a lower deck and 50 dollars more OBC. I had an inside room so I thought that this was a very generous offer and accepted it. Lesson learned. Always get an emailed confirmation and check the booking with a fine tooth comb. If a rep dosent know what they are doing promptly hang up and call back in the hopes you will get a competent one.

Good information thank you. I was never sent confirmation emails so it appears even though these cruises were listed on the website, they were never fully booked. I did purchase the princess platinum insurance. I dont know if that will cover airfare if they rebook the cruise with another cabin as technically they will rebook these cruises and with no email confirmation I have no proof what cabins I have had. Something is very strange here. I was told that the vacation planner is aware of the phone call and was going to call me asap. She has not called me nor has she responded to my emails. The cancelled cruises remain in my bookings. I am a new cruiser with one completed cruise. My impression of Princess is that they are a very sloppy organization with poorly trained representatives. This is the first time that I have asked to be transferred to a supervisor and was sternly told no.

She spoke to a supervisor who found the problem. The vacation planner did not complete something with the pricing change so the cruises were erroneously booked and pulled from the site. She needs to change the pricing and will call me back. My concern is that my cabins are no longer available. I don't know if they resold them or kept them reserved for me. If they try to put me on another deck I think that I am just going to throw in the towel and take a loss on the airfare.

She's looking at the site and not understanding what's going on. I asked if I can speak to a supervisor or someone else and she said no you cannot.

I was booked on the B2B Sept. 6 and Sept 11 cancelled Diamond Princess cruises. The very day that the email came out that they were cancelled, I called the vacation planner and rebooked B2B on Discovery Princess. The bookings were finalized with a my OBC's moved over and an additional 100 dollar OBC. I changed my airline reservations. Well, yesterday I logged in to see that the new bookings have disappeared and the B2B cancelled Diamond cruises are not only back on the website but also added to the Mediallion App stating that I have a cruise in 18 days. I am on the phone with a Princess rep right now telling me that these cruises were not cancelled. I am telling her that they are.

I have 4 upcoming cruises on Lido deck all inside cabins. They have upgraded me from all 4 to middle of ship on another deck inside room. I wanted Lido deck and spent hours on the phone to get my room back on all 4. It's extremely stressful. I don't have this kind of time to fiddle around trying to fix their mistakes. I have to keep a careful eye on all 4 bookings because I know it will happen again. Lido deck fills up fast and I fear I'll lose my room. They just cheerfully tell me if that happens they will compensate me somehow. As someone said an upgrade is from inside to oceanview or oceanview to balcony. Taking you out of your chosen location and putting you into the same cabin elsewhere is not an upgrade. It falls more into the bait and switch category. I have a February booking on Celebrity and this has not happened with them, but has happened on every one of my Princess Cruises. If I wanted the other room, I would have booked it.