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CasinoCruzGirl

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    NCL Casino ?

    in Norwegian Cruise Line

    Posted

    100% ABSOLUTELY WRONG! If you walk away with $75 on the machine, removing your card does NOTHING with that $75. It remains on the machine and whoever sees it can sit down and start playing it. VERY VERY VERY BAD advice. Last cruise I was on, I went o the casino an hour before it was open and circled the slots. I found a total of eight machines that had money left on them and printed out tickets for all of them. Grand total was only about $10 but it was free money!

     

     

     

    1000000% wrong. The first time I pulled my card out without cashing out my ticket my money disappeared I freaked out. Long story short and a slot attendant came over and showed me it had gone into my account the money was there

     

     

    Sent from my iPhone using Forums

    Great Butlers of NCL

    in Norwegian Cruise Line

    Posted

    We have experienced many butlers on our NCL cruises. By far, Seka on the Star was the best.

    The concierge who should train all other concierge staff is Bruno from the Jewel!

    They made each trip so very wonderful and special!

     

     

    Seka is now a butler on the Breakaway we had her last week she was awesome. Loved her

    Filed a complaint with guest relations but still want to book more

    in Norwegian Cruise Line

    Posted

    We where in calmer seas then he took off with an announcement from the bridge, I think that's proof. Everyone enjoying bermuda water but far enough for casino to open from 6 until 8 then the captain says Maria is behind us so we are heading back into jose brace for rough seas. I'm sure they record those calls.

     

    Something's not right. I was on the breakway to Bermuda. On 9/17. We left Bermuda a day early. While cruising to Bermuda seas were a bit wobbly but nothing terrible. Same thing back. I'm not buying how rough your seas were we were on the same ocean. And yes there were some people seasick it wasn't a big problem people were still out and about. The pools were closed but people were outside. I think one day the outside decks were closed because of wind. And another thing it is not $500 to walk in clinic my friend had an eye issue it was $219 including medicine.

    Short review of my 9/17 Breakaway Cruise

    in Norwegian Cruise Line

    Posted

    Hey there,

     

    I'm so sorry to hear about this. You seem like a lovely person and a blast to hang with! I also love the NCL casinos (last cruise on the Dawn I hit 6 jackpots) but do find that you don't get a lot of "freeplay" for playing - I'm also a big gambler.

     

    I really need to sit down and do the math because even though they didn't give a lot of freeplay I believe I got a rather good deal on my Haven Villa for my upcoming cruise (saved thousands).

     

    I've been there - spent a lot of money in the casino - didn't hit anything - AND feeling like your money isn't being valued; it's not a fun place to be. I hope Norwegian makes right with you and perhaps I'll see you someday in the casino!

     

    Cheers~

     

     

    Oh CAS has always treated me great. I Had a haven Spa Suite Compted on this cruise and my next one and have had great great deals with me and my friends pooling our comps for the Garden Villa several times. It was just the frustration of so much miscommunication and for them to not make it right over $97 was the biggest frustration. Like I said it wasn't the amount but the principal of them crapping on me the way they did. I wasn't asking for free play I was asking for them to waive my convenience fees because there was nothing else for them to take off. SMH

    Short review of my 9/17 Breakaway Cruise

    in Norwegian Cruise Line

    Posted

    First let me say I have always been a big NCL Fan. I just made platinum status on this cruise. My first NCL cruise was in 2015. Let me also say I have never given a bad review of any of my cruises, this one had some flaws. Will I stop cruising NCL because of them? No. Did it ruin my cruise? No but I did have a big issue in the casino that did have me in tears.

     

    So it was me and my friend Phyllis in our compted Haven Spa Suite via CAS. Our cabin was lovely. Our Butler Seke was fabulous she couldn't do enough for us or been any more happy. Phyllis was certain she was new because she was just so happy all the time. Turns out she's been with NCL 15 years she was a waitress until 5 years ago when she changed to Butler. Our room steward Jericho was pleasant we didn't see him much I guess our Butler took the lead we saw her several times a day. I asked him for extra towels several times that never happened other than that our room was cleaned daily and towel animals every night. We received so much goodies and snacks from CAS and Seka we had to say cut down on it we never were able to eat it all. We also had a bunch of other friends on board for this cruise we had lots of laughs and so much fun.

     

    We had a bit of a bumpy ride down to Bermuda they took a longer route to avoid the storms out in the Atlantic last week. No sun the first 2 days. When we arrived in Bermuda and got off the ship it down poured and we turned back to the ship and said oh well but when we got back to the ship low and behold the Sun came out and we had a day and a half of gorgeous weather and plenty of sunshine. We decided to just to snorkel park those 2 days. We had to leave Bermuda on Thursday a day earlier than we were supposed to, to beat Hurricane Maria back. That was disappointing but I trust NCL to keep us safe and if they said we gotta go then we gotta go.

     

    Every crew member we ran into was smiley and happy (until the casino problems I had which I will talk about later. We ate in the Haven restaurant several times, I hate that the menu never changes but what we ate was good. The Maitre D at the Haven was so amazing "Mr D" we made him our "hero" and made sure to see him the last day to show our appreciation. He always made us feel special even when we saw him in other restaurants when he stopped in.

     

    We had dinner one night at the Manhattan Dining Room. When we sat down I looked at my water glass and there was a big lipstick stain on it and everyone else at my table looked at their glasses and one of the girls had a chip on hers. That is not acceptable and pretty gross. The only other dinner we had a problem with was La Cucina. There was 4 of us and before we sat down we gave the hostess a present and card to give to one of the girls when we had desert it was her birthday. Our water glasses were never refilled I had to take one of the girls glasses because I had finished mine, they forgot 2 of the appetizers, we were never asked if we wanted grated cheese for our pasta (lets get real even in a small mom and pop pizzeria the waitress askes if you need cheese on your pasta) you would expect in a nice restaurant they would ask - never happened. Waiter never came by and asked if we needed anything else. When desert came what a surprise the gift and card for the birthday girl never came. I had to get up and find the hostess to tell her ummmm we have been ready for you to bring it over she said oops sorry I forgot. I did tell the maître D of all the problems he was very apologetic and asked when he could get us but there was nothing else we wanted. We actually had more dinners than we needed. Loved Tepanyaki, loved Cagneys, loved the noodle bar, loved Le Bistro.

     

    Now onto my Casino issue. I leveled up from Pearl to Sapphire on this cruise. Gone are the days when they give you $100 free play for leveling up...no biggie, things change. I was given $100 OBC from CAS, $150 OBC for a suite and $25 for something else (all Non Refundable) and also $25 Refundable for leaving Bermuda early. Total of $300. All I bought was 4 cartons of cigarettes on day ONE which was $128.00. The 2nd day my OBC showed $77 available, the 3rd day it showed $62, and the last 3 days showed $56 and I never bought anything to make those amounts fluctuate. The only other charges I had where my "convenience" fees from downloading $$$ to casino. The total of that was $97.00 I had gone up to the players club the last day and asked a host what can be done for me. She said oh your a good player we can remove your convenience fees and the few port tax drinks (less than $3) I said great ill be back later. When I went back spoke to another host she said oh no we cant take that off we don't do that until your next cruise because you just leveled up this cruise. Ok I get that but Im not happy about it because I had nothing else for them to take off my bill. I lost a lot of money on this cruise (which I expect I never go with intention of winning or losing more than I can afford) But seriously you want to risk a loyal cruiser over $97? The amount wasn't the issue it was the principal. Where was my $25 Refundable credit if I didn't buy anything else? Why wasn't my Non Refundable credit ever correct? If it had shown me the correct $172 earlier I could have went shopping in the gift store But it never was correct. We kept asking and the answer was its a "glitch" well that glitch did me no good. I never was able to even use the $56 because by the time I was done talking to everyone in the casino store was closed. I even had the hotel director come and he said it will all be taken care of and one of the hosts told me the same thing don't worry it will be taken off (the $97.00) Nope never was my bill was still the same. I have submitted a complaint to guest services and will see what they say. I'm not holding my breath for any sort of resolution. But going forward I will make sure every single credit is used properly every single day). I tried really hard to resolve this on board I was even in tears from frustration but I gave up in the end because I thought maybe they would take care of it.

     

    Don't get me wrong I will still cruise on NCL and I will still gamble in their casinos but will just be more knowledgeable of all OBC uses.

    Breakaway 9/17 Bermuda. Rerouting?

    in Norwegian Cruise Line

    Posted

    Personally I would prefer they cancel the cruise than go to Canada or the Bahamas, oddly enough, I had a bid on an upgrade that has been "pending" for weeks now. I went on the NCL website a few mins ago & the entire offer has disappeared... wonder what that means, if anything.....

     

     

     

    Bonnie

     

     

     

    The only way Ncl would cancel is if a hurricane hits NY

     

     

    Sent from my iPhone using Forums

    Poor handicap assistance on Norwegian breakaway

    in Norwegian Cruise Line

    Posted

    on our recent cruise poor assistance to my handicapped wife while getting breakfast. Also no assistance at bottom of gangway and I had to push her in her wheelchair up the gangway to board the ship in Bermuda. Obvious disability as she only has one leg. I compare this to princess cruise line who have been excellent , princess see us coming and immediately act to help us. That is why I was upset because of positive experience with princess cruise line, Norwegian did not measure up to those standards

     

    I have had a scooter on my cruises and have ALWAYS had great help from NCL they actually drive it up and down the ramp for me. I'm sure it wasn't intentional with them not helping you. Why didn't you ask?

    Couple of Breakaway questions

    in Norwegian Cruise Line

    Posted

    Has anyone gotten a scooter and told you can pick it up before u get to security? I have gotten them before but they were always at my cabin. This time girls said before u get to security.

     

    Question 2 - we are in the haven and someone told me haven guests can go to Margaritaville for lunch the first day for free. I have heard of this on the getaway and the escape can this be true also on the breakaway.

     

    Thank you

     

     

    Sent from my iPhone using Forums

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