kywildcatfanone

Why have they not already moved booking of the sanctuary as an online option?

I would book every 1/2 full sailing I could find.

School is out during that time so yes, lots of kids on board.

Of course they will. Sister companies.

If you have both types of OBC, can you tell them when making a purchase to use the non refundable first?

Normally between 11-11:30

They are certainly not doing capacity control at all at this point, just the wariness of the passengers in booking.

Refundable vs non refundable.

I got mine fixed today. Finally got a call back from a Princess Rep. I had emailed Swartz and Padgett, but got no response from that (very frustrating). Then emailed as suggested in another thread my issue to AskOceanMedallion@princess.com. Got a response from them the next day asking questions which I answered. Then got a call from them (I did not answer because the call was labeled by ATT as "Spam Risk". They did leave a message with number and extension, and I called back and left a VM. Got a call back later that day that they were working on it and would call me today. Same lady called me back. I explained, again, the issue, and she went into my account and changed my login name from my email to just a shortname and changed my password. Had me log in and it worked. I told her about the recommendation that was being made to reregister but enter your info as it was on your existing account, an almost impossible thing to do, and she said not to do that, but to call and they would fix each account individually.

Thanks for sharing this. We are going on our first Celebrity cruise on her in October, and my biggest worry is the A/C. Good to know if you have to complain about something they will try to fix it. I hope we only have 1300 pax on board as well, that way if we did have to move, there would be options.

Yep, and I tried to call and ask to speak to IT, but they can't apparently connect you to someone who can fix the issue. The answer of "reregister and type everything in exactly as it appeared" is the dumbest answer i have ever heard. This is complete incompetence to even put that out as a solution.

Several threads on this.

It should be "We have no idea how to protect your online account from ourselves"

Ah, that is good to know. Is it an American style plug or European?

I can't imagine people are bidding max that often, I mean, just book the most expensive suite initially if that is what you want.

Well, this is easy. Bid the max and you will get it, no questions asked.

I tried it, never got a call back.

Still out for me. I emailed Swartz and Padgett Saturday, if I don't get a response by afternoon, I will resend. This is absolutely rediculous that they have lost peoples access to their accounts and aren't fixing it.

I would be pretty furious if I paid to upgrade my wifi and it didn't let me stream. Do you guys complain about that and get your money back?

Thanks. I resent just now and no bounce yet.

Do you have email addresses for them? I tried to use the ones from the other thread, and they both bounced.

I used the ones mentioned earlier. Your message to japagett@carnival.com has been blocked. See technical details below for more information. Delivery has failed to these recipients or groups: jaswartz@hagroup.com The email address you entered couldn't be found. Please check the recipient's email address and try to resend the message. If the problem continues, please contact your email admin.

My email to padgett and swartz both bounced to me.

We are taking our first Celebrity cruise soon just to see how different it is from Princess, and they offer this option. I wouldn't do it myself because you don't get location choice for your upgrade, so you might get upgraded, but if you like a certain area of the ship, you might not get it.

I'm having the same problems, just emailed Jan Swartz. I too called in a couple of times, transferred around, and was told to create a new account, but be sure to enter my information exactly as it was in the existing system. Well guess what, I'm not sure if I can't see it. This is absolutely disgraceful of Princess/Carnival to have these ongoing IT issues, and you can never get to someone to fix it. I'm not going to try creating a new account and hope that I input the information to match only to find out that I didn't, and now I have a new captains circle number, can't see my booking or FCC's, etc.