I am currently in the process and it seems pretty frustrating. This is my 10th policy and my first claim for trip interruption. Have sent the same requested information a couple times. I only had 3 receipts for the airfare, bus fare & hotel reimbursements that I was claiming. When I tried to contact the person handling my claim I learned that she had gotten a promotion and no longer had access to my file. Still waiting for a call back from my new claims adjuster to find out what the problem is and if they need any further information.