And be polite about it. I know that airline agents can put notes in your record if you are aggressive or abusive and that can make things difficult if you need to service your reservation again.
That's interesting because Sonoma and Napa Chardonnays are polar opposites. Personally, I love Sonoma's offerings but dislike the Napa offerings. Of course, you'll never find the really good Sonoma wines on a cruise ship because they come from the smaller vineyards.
Contacting the CEO when a simple call to Custoemr Service is an overreaction and pretty much useless. Even if it does bubble up to that level, I'm sure it wouldn't happen until after the sailing.
With a package, does Celebrity handle the tourist transit card or should we get them ourselves? And are the park entry fees included in our fares, or do we need to pay those upon arrival ourselves?
As long as you don't depend on the information (like the schedule and the menus), the app is OK, but I've been burned multiple times by trusting the information.