AA changed my return flight last year- giving me less than a 30 minute layover at CLT. At the time, one of my flighmates was recovering from the ‘Vid and was using supplemental oxygen. Walking was a struggle, running was not an option.
Complaining directly did me no good as I’m not an frequent flyer and those miles I’d cashed in weren’t exactly a concern.
So… I ranted a little on SM (the bird app). Within a few minutes, I was asked to DM customer service. After explaining my situation, I was given the chance to change my flight to one that hadn’t been published yet.
It never hurts to try…