gr'aunt

33 minutes ago, new2cruise said:

Hi Gr'aunt, 

Could you direct me to the detailed review that you mention here?

 

And if the questions you asked were not personal, would you mind you sharing the answers you  received?

We're going on the Orion on the reverse route - Sydney to Aukland and look forward to gaining as much advance info on the ship and the cruise as possible.

 

Thanks!

Yikes! I did not write down where I found it and those notes are long gone. But I’m sure it was via a “search” on CruiseCritic. Sorry I can’t help you…

Thank you so much Pasadena Dave, for taking the time to respond.  That was very kind of you. Small World: My husband grew up in Brea. His family moved there when he was in elementary school, in 1959. His mom lived there till she died in in 2012, and his sister still lives there. (We lived there for the first three years after we married, but we live closer to SJCapistrano now).

 
Last night I found a detailed review (including menus) of Orion. It was written shortly after the first sailing. The writer had a bias, I’m sure- (“comped” trip?)-but I felt she did a fair job. After reading it, I could tell there were familiarities /similarities to Oceania. But the Oceania I knew has changed. It used to be owned by Frank Del Rio when we sailed. Now it’s part of the Norwegian Cruiseline conglomeration. That’s where Viking wins…the founder who had the vision STILL holds the majority shares. 

I called Viking today to ask some specific questions and was lucky to reach someone who was attentive, knowledgeable and answered my questions, and then had questions of her own…which resulted in me feeling more confident that we’ve made the right choice for “us”. We’re not big drinkers and will be satisfied with an occasional beer. The stocked booze in the mini fridge can go to someone nice we might meet on board who would appreciate it LOL!

Wishing you pleasant memories of your recent cruise in 2024…

Gr’aunt (Cody and Taylor’s “GREAT” aunt Debra)

Pasadena Dave: I'm a "southern neighbor" in Orange County, but I lived in Glendale until I was 5 (so I once was a closer neighbor, if that matters! LOL). I am enjoying reading your day-by-day cruise report. We have never sailed on Viking. I just booked this same cruise for next December 13th (Auckland to Sydney). I have read every word you wrote and took notes too!  Before I stumbled onto this, I also read every page of the well-documented-but-ill-fated Dec 22, 2022 Orion cruise, written by Katlew. I noticed you commented a few times there as well. I was very nervous about going forward after reading about the "hull snails" and how everyone on board basically ended up with a port-less cruise. I have 2 1/2 days to cancel without penalty for this booking I just made. Ugh. Any talk of "snails on the hull" during your cruise?

I noticed that you booked your own hotel pre-cruise, took taxis when needed, and also withdrew cash from ATM's. Sounds like you did a fair number of excursions on your own too. My concern right now is if my expected return on investment (PV1 stateroom, Viking business class air, pre-and-post Viking-chosen hotel stays...for approximately $41k total, for two...cha ching $$$) will be worth it...or if we will find out after it's too late that a port (or all of them) is/are closed due to "fill in the blank". I've only cruised on Oceania in the past (3x), but it's been awhile. (Twelve years actually). I used to be adept at making our own plane reservations, planning private excursions via roll call with other passengers, using the ATM's in Europe, even taking a taxi in Turkey when the private driver failed to show up to take us to the airport. (We were nervous but we survived). I'm admittedly rusty and worn down after a much-researched Spain-to-Portugal Regent cruise was cancelled in 2020 (Covid closed the world that day), the day before we were to fly out of LAX. We have not attempted to book a cruise since. But things seem to be recovering since the ravages of Covid and I'm ready to get back in the game. I hope you can expand on this blog when your cruise is over and you are in the mood to reminisce with more details about the good, the bad, and the hopefully not-ugly. I would love to hear any insider "tips" (what's on the menu's in the restaurants? your favorite dishes? what do you wish you would have brought with you but left at home? what class of stateroom were you in and do you wish you would have bumped up...or down...? best side of the ship for days at sea?...etc etc) for those of us who have yet to cruise with Viking. Thank you! 

I cancelled the cruise I booked on Insignia for the Fall of 2024. I have never experienced the uncomfortable situation of seeing or hearing a paying customer, with or without mobility issues, being PUBLICLY criticized for their choice of footwear or attire on any of my previous “O” cruises. And I’m talking jeans in the dining room in the Eastern Mediterranean and a lady wearing what was perhaps a prom dress in the hot/humid Caribbean…which was garish and ridiculously funny…but no one said a word.( Lots of dropped jaws and stifled laughs though). 
I’m one of those “lucky” ones who was very athletic in my younger days and who is now paying the price with foot problems. I feel that lady’s pain (literally). I wear the kind of shoes my podiatrist recommends in order to avoid surgery. Skechers and Hoka have what I need. They’re not cheap either. I probably have 30 pair in every color, WITH rubber soles (gasp!) and they’re ALL I wear. If the jerk…I mean O employee…or anyone else for that matter, had approached me with their haughty attitude, I would have dared them to remove my shoes right there on the spot. I guarantee that I would have made a BIGGER scene than the employee did. I can’t believe anyone reading this thread thinks what happened to this woman is okay under ANY circumstance. 

On 12/26/2023 at 2:32 PM, GeezerCouple said:

 

Whoa...

 

As I wrote above, I do agree about how important - and helpful - it can be to deal with any special situations in advance.  And "violating the dress code" was a known concern, even if the reaction of the manager was not.

 

And THAT is worth some comment.  Even though the footwear "violated the dress code", the way the manager handled that seems to me to be totally out of line.

 

"Inappropriate footwear", in a dining room, is not likely to be "in your face" for other diners while everyone is seated and dining.  Making a public fuss about it, by calling out someone, is likely to be far more disruptive.  It seems unlikely that any immediate damage being done, something that needed public attention or rectifying *immediately*.

 

Surely there would have been a way to handle this that would have been less disruptive to *everyone*, no??  I can quickly think of several different ways to deal with it, if the goal were to avoid similar "infractions", rather than making a bit (or more?) of a public spectacle of the immediate situation.  That was likely to cause far more disruption and discomfort to others in the dining room than *not* making some sort of scene, or causing considerable public embarrassment of a passenger (and spouse, and likely, others nearby).

It's not as though someone had arrived in a bikini to be seated in the dining room.  That would certainly be likely to draw the attention of many, and in a very disruptive way.

 

The more I think about a restaurant manager handling "inappropriate footwear" by publicly confronting a diner, to the point of bringing someone to tears...?  Really!? 

I think OP's statement that "I truly believe there is a management issue on this ship" is... quite an understatement, at least with regard to that manager!  (And something as dramatic as this would indeed leave us wondering about more general training...)

  

GC

 

On 12/26/2023 at 12:51 PM, AMHuntFerry said:

@gr'aunt Regarding the R-ships, it seems to me that the complaints-to-praise ratio has been highest for Insignia and Nautica recently. I've been on Regatta three times from September 2022 to September 2023, and while no cruise is ever without fault, I would have to think hard and check with my spouse to come up with anything that had a negative effect on our memories of those cruises. At times I wondered if staffing was sufficient (e.g., too few staff or not enough training) but it wasn't really a problem for us. My point is that I don't think there is an O-wide problem, but that the post-pandemic staffing issues with respect to experienced workers/management is still in progress. Maybe I'm being a pollyanna and seeing unicorns...only time will tell if I'm right 

3 hours ago, schmidlapp said:

Snarky replies are not appreciated. After over 40 cruises,  many of which were excellent, this was our experience. Not as advertised or expected.  Just sayin.....

Thank you for your honest review. We have sailed O three times…with a large (many years) gap between our last O cruise and the one we just booked for next October, on Insignia. Circumstances of life made it difficult to cruise for awhile, and in fact, when we were finally ready to start again (on a 1st-time-on-Regent cruise), it was cancelled when the world closed during Covid restrictions. 
I have some concerns about sailing on O again. Your review is making my concerns more urgent as I have until tomorrow to cancel without penalty.
 

We sailed with O for the first time one year after they began. We were hooked. Two more “longer” cruises on O were great as well, but some kinks started emerging…specifically an “adventure” all-day excursion on Sardinia was cancelled the night before it was supposed to happen, which was my husbands birthday. (No time to do anything else because all other excursions were sold out). Strike one. 
 

Last week we decided to plan another cruise for 2024. I went straight to O based upon our past, mostly-good, experiences. The first thing I noticed was…things have changed. The website, to me, was not as “user-friendly” as it was before. The end result was lots of back and forth phone calls because their website wouldn’t let me update our current CORRECT information. Eventually the problem was solved after a couple of days and I was able to book the cruise. Then I went straight to Cruise Critic and started reading reviews (for the same itinerary) for the last two years. A few people commented that their “$800 excursion credit”…the same hook we were offered…was partially wasted because excursions were cancelled once on board, and could not be used for anything else. Hmmm. I started re-living the disappointment from the past. We are not big drinkers so we don’t care about “drink” packages. We care about seeing the places we’re visiting. So cancelling a much-anticipated shore excursion is a deal-breaker.  And now reading this review has me wondering if we are making a mistake. We have been on two of the small “original” ships and a bigger ship. They each have their own charm. But aging infrastructure is not one of them! I have about 36 hours to decide if we’re going to pull the plug. I’m waiting for a return phone call from a travel agent to see if there’s a better fit for us out there…
 

On 8/31/2020 at 1:25 PM, SusieQft said:

@flossie009, thank you for the update.  I was happily watching this thread disappear onto page 2  😉 , but now that it is back at the top of page 1, I would like to send a reminder to those who posted a pending refund and probably have it by now.  If any of the following have your refund, or if you don't, please let us know:  

@BBWC, @Jon1951, @airmuskie, @Goaty, @gr'aunt, @fudgbug, @gary705, @Mtns2Lakes, @wishIweretravelling, and @etual324.

 

Thank you to everyone who has participated in this database!  It has been very reassuring to see that Regent is getting most refunds out in about 2 months.  Quicker would be nice, of course, but in the current environment, I think 2 months is really not that bad.

I’m sorry I have not returned to this site to update my refund status. I got a full refund from Regent to my original form of payment (credit card). I can’t remember exactly how long it took, but it was definitely in the three-month range. (Regent cancelled our late April cruise on March 30th. Refund posted at end of June). More amazingly, Travel Guard has finally agreed to refund my pricey travel insurance premium. Unlike some others who rushed to cancel their cruise and travel insurance when Covid-19 struck, I waited it out. I was lambasted on another thread for explaining how to effectively ask for a refund (as long as you didn’t take the voucher or cancel prematurely);  I haven’t been back on Cruise Critic since then...until now. 
Laughing all the way to the bank...

1 minute ago, Pcardad said:

 

Facts - Required SEC disclosures when a stock issuance is planned - NCLH raising $2B+. Opinion - I look good in a cheerleader outfit - don't hate.

When you are legitimately wearing the NCL/Regent CEO’s “outfit”, I’ll consider your opinion. Until then, my questioning is as valid as your opinion. The current worldwide economic free-for-all has no comparison. No hate. Just truth. 

The first post on this subject was about 11 hours ago as I write this, per “Carol from California”s comment above. Where are the ubiquitous Regent cheerleaders? The ones who reveled in shooting down anyone and everyone who early-on questioned Regent/NCL’s ability to survive this world-altering event? The ones who dismissed any ideas that Regent might be in financial trouble...usually followed by Wall Street “insider knowledge”, predictions or even speculation on how Regent was above it all since they had no ships with reported Covid cases. 
As for the original question regarding credit card refunds, it all depends on the fine print. Both cards we used give us SIXTY days to resolve a dispute. So for those who made any payment toward a cruise within the last 60 days, you might get help from your card company. But for others, including me, who paid in full last December for an April cruise that was cancelled in March, we are in “wait and see” mode. Another concern is Travel Insurance...if you had any. Will they be the next bankruptcy? What a mess. 

2 hours ago, bissel said:

Have you then been denied any portion of refund of your premium?

I just did the online request yesterday. No response and I don’t expect one just yet. If they deny my request, then I’ll keep the policy in place for my cancelled cruise. That way, if heaven forbid Regent files bankruptcy, I will turn to the insurance company for my full refund instead.   

2 hours ago, Travelcat2 said:

 

No.  As I have posted repeatedly, this never took effect (thankfully).  It was proposed prior to the cancellation of cruises on March 13, 2020.  All that is required now is for passengers to fill out a Medical Questionnaire (as we have done in the past).  Note:  This is for Regent only - no clue what other cruise lines are doing.

I took this screen shot 4 days ago , March 28th. When I went on Regent earlier today, I couldn’t find it. Instead, lots of new announcements under the Reassurance heading. The specific “Pre-embarkation Public Health Questionnaire” referenced in the March 23, 2020 General Travel Advisory (and still on the website 4 days ago) is no longer part of the updated March 30, 2020 General Travel Advisory. 

I looked on the Regent website for the 70 and over questionnaire. It seems to

have disappeared. Am I imagining this?

2 hours ago, bissel said:

Very interesting, gr’aunt. If I get a claim in ( not virus related) before the cruise line cancels, the insurance company could delay the claim I suppose until the cruise is cancelled, quibble and deny paying saying I could be reimbursed from the cruise line ( in 90 days and if the line doesn’t go broke).

Thank you for your insights.

 

I don’t know where you live. Where I live, if you submit your claim first, it supersedes anything that comes later. 

I hope this will be the last page of this post that I started eight pages and thousands of views ago. 
* Yes, Regent has finally done “the right thing”!* 

Regent even went so far as to announce on their webpage that they will give 2 weeks notice regarding any future cancellations. So, despite comments that our weary pleas and tales of woe were falling on deaf ears (because supposedly no one at Regent had the time or was interested/paying attention to their customer-base on Cruise Critic), I’ve heard just the opposite. Thank you Regent. 

I worked in the Claims Department of a multi-State Insurance company for 10 years. I can tell you from personal experience (a subpoena to testify in a lawsuit filed against the “company” by a disgruntled insured) that many times, case law comes into effect as the result of a ruling in a lawsuit. 

The current situation that cruise lines and travel insurance companies find themselves in, is unprecedented. Most prior Covid-19 insurance policies did not address coverage or necessarily exclude coverage for cancellation by a CRUISE LINE due to a pandemic. (I guarantee ALL policies are being re-written as I write this). Almost all prior reasons for a cancellation refund were for covered reasons on the part of the INSURED or close family members (critical illness, death, loss of job, etc). In my particular policy, the only coverage afforded the insured in regards to the travel provider (ship, tour company etc) is due to insolvency on the providers part. In other words, if the cruise line were to go belly up before the departure date, I would be eligible for a refund through the travel insurance company. There is no mention of “what would happen” if the cruise line cancelled and offered the customer a 100% refund before the scheduled departure date. 
 

Again, in reference to my particular situation (policies and circumstances are quite diverse), not only did my cruise line (with included air) cancel, but my hotel and private tour purchased outside of Regent also cancelled. All three were covered by my travel insurance policy. All three have said in writing that my money will be refunded. So, in essence, there’s nothing left for the insurance company “to cover”. I bought the travel insurance (last October when I booked the cruise) in good faith for travel that was to commence in April 2020. I have asked for a full refund of the travel insurance policy payment since, due to no fault of my own, there is nothing left that the insurance policy can afford coverage for. 
 

The current “out” for the insurers is to offer a voucher that can be rolled over for future travel within a specified time limit. What if one cannot travel during the specified time limit due to other constraints? What if an insured has underlying health issues that were once considered run-of-the-mill issues but are now considered “unfit to travel” issues by their doctor? How can the insured truthfully book a future cruise and roll over a travel insurance policy for said cruise when the insurance policy language CLEARLY STATES THAT COVERAGE WILL NOT BE AFFORDED TO THOSE WHO ARE UNFIT TO TRAVEL. The new world of cruising post-Covid 19 will surely be more restrictive, until or if a vaccine is developed. Most experts predict an 18 month wait. But there is no guarantee of this timeline. 
 

All of the above is to say: if my travel insurance company denies my (and other similar) requests for refund of policy payment due to the cancellation by all venues named on my policy, I foresee a class action lawsuit. The outcome will then become the applicable law moving forward. And if a suit is settled in favor of the insured, the insurer is usually exposed to payment of punitive damages. Most insurers settle before things ever reach this stage...because the last thing they want is the expense of paying punitive damages. (In the case I mentioned at the beginning of this post, the “company” lost the case; the insured was awarded a large sum beyond the disputed amount). It sounds to me like travel insurer Allianz is ahead of the pack, just like Viking was ahead of Regent in the cancellation-dance.
 

Those of us with worthless and expensive travel insurance policies are surely in choppy seas looking for a safe harbor.

21 hours ago, GrJ Berkshire said:

Which planet are they on? There is no chance of this.

UK will still be in total lockdown, Europe is closed, this is just not possible.

Airlines will not be flying to any extent by then, or even June 11th

Look at today's decision re the Olympics.

I have always thought that Regent was a good company, this is frankly reckless and ill advised.

Thank you!!!

Since I started this post, I‘m jumping back in (momentarily) even though I promised to stay quiet on page one. I’ve read all the responses. I’m encouraged by people who felt the freedom to express their opinions...even as they risked possible ridicule from a handful of those who think cruise deposits/full payments should be treated as a charity contribution to the cruise line, as a way to keep them “afloat” so the booster-club can complete their multiple pre-booked future cruises. Dilly dilly. 

I just read Regent’s most recent “update” as of March 22nd. One thing that has NOT changed-their April 11th “expiration” date. A new protocol announced is that passengers will need to fill out a form prior to embarkation; if the answers don't justify allowing passengers on board, they will be denied access. Interestingly, the passengers will THEN get a full refund for CRUISE ONLY. So if the passenger booked their own air, now they have to scramble to find a place to stay while arranging a return flight. If the passenger took Regent’s air, Regent will be responsible to get them a return flight. Okay...but in both cases, the no-longer-passengers have had to take a trans-Atlantic flight (US passengers) or longer (Aussie passengers) for no reason.

As already pointed out, some of the pre-embarkation questions appear ridiculous! There will be a potential denial of embarkation if you’ve flown into an airport in certain countries, for starters? In my particular situation, Los Angeles is already on virtual lockdown, London is heading there, and Barcelona was a day too late and is now paying a heavy price while in full-blown lockdown. These are the 3 cities I would be in within 48 hours of embarkation. So I already know ahead of time (as would Regent) that there is no way I could “pass the test” of admittance, but I would still be required to fly to Barcelona in order to be turned away and then cancelled? (I haven’t even factored in that my pre-cruise hotel has already cancelled my reservation; they are closed down until the end of April). 

In the daily-changing-travel-drama, I’ve been paying particular attention to Barcelona. On March 25th, Spain closed all airports, ship ports and Spain’s border to all but Spanish citizens and legal residents for 30 days (and possibly longer) according to the British Airways website (the airline carrier I am booked on). Do the math:  Spain’s 30 day announcement is WAY past Regent’s current April 11th expiration “date”. Does anyone believe the Explorer will be docking in Barcelona any time in April? Is it ethical to leave passengers with April reservations hanging like this until the last minute? Yes, these are trying times. But purposefully... knowingly...saying it will be “business as usual starting April 12th” leaves me with no confidence that this is a reality-based statement, for Spain at least. Those heading to the moon... or another planet...will surely have better luck. 

6 minutes ago, Pcardad said:

We are not going to find out "what is being discussed in the halls and offices of Regent"...but I would be willing to bet when your trip is cancelled you will get the option of 100% refund or 125% FCC. Regent has a solid track record of doing the right thing.

 

Until then, take a deep breath and worry about more important things.

My breathing is fine, thank you. Seriously...worry about more important things? I’m hardly wringing my hands or gnashing my teeth. I know better than to get into any kind of meaningful conversation with veteran “posters” on this board. There’s a lot of people who read the comments but never say a word...and for good reason. My post is for them. I’ll be quiet now. That should make the 20 regulars happy campers. 

I’m writing this in case Regent execs are monitoring the mood of Regent customers...past, present and future. Spoiler Alert: I am not an experienced Regent “cruiser”. In fact, I’ve never been on a Regent cruise. I can’t boast about how many Regent cruises I’ve been on, what my frequent cruiser status is, or how often I get insider information from my “contacts“. But, I do have a fully-paid-for (not cheap!) cruise scheduled in April. Unfortunately, the embarkation date is beyond the April 11th date that Regent believes their current suspension will end. On what alternative planet is the CEO and Board of Directors living? Covid-19 is extremely contagious and spreading worldwide. Cruise ships have been labeled “floating petri dishes” by some news media. No one in their right mind wants to get on a transcontinental flight or embark on a possible cruise-to-nowhere right now. I don’t believe this sentiment will suddenly evaporate on April 11th. 

Yesterday, I received an email from the hotel in Spain where I was booked for two nights pre-cruise. The hotel is now closed until the end of April. Meaning: no where to stay. The death toll in Spain is climbing. Yet, Regent has not cancelled cruises beginning and ending in Spain past April 11th. Today, a Level 4 travel alert was issued by the US State Department. The death toll in Italy has exceeded China’s. 
 

Today, the Governor of my home state of California issued more far-reaching social-distancing rules as the Covid-19 virus continues to multiply exponentially. The computer models suggest that if we can’t stop this virus NOW, 52% of our millions of residents are at risk of catching this highly contagious virus. Do you really want this potential exposure on your ship?
 

The sound of silence from Regent is disturbing to me. My TA has no updates. The Regent website hasn’t changed. People who have some pretty serious decisions to make for next month (and beyond) need to know what’s really being discussed in the halls and offices of Regent. I purchased Regent Air with deviation so I could go to Barcelona early. But now I don’t have a hotel. Why should I even go through the exasperation of trying to find a new one (pssst-Spain is closed!) if the cruise will actually (eventually) be cancelled, but nobody in charge wants to admit it just yet? And please, don’t anyone reading this bother to bully me into the voucher option. Isn't that what the 48 hour time limit to take a voucher is all about? I purchased a cruise. Not a voucher. If I can’t take a safe cruise with the advertised luxury experience on board included, I just want my money back. 
 

Regent: do the right thing! Follow the example of other cruise lines who have actually admitted there will be no cruising until at least June! 
 

4 hours ago, behooves said:

 

Thank you for the laugh! Funniest thing I’ve seen all day. The TP rolls were a nice touch too😂😂😂

8 hours ago, Travelcat2 said:

This is what we received from Regent (via our TA).  I also have the medical form.  

 

IMPORTANT INFORMATION REGARDING YOUR VOYAGE 

 

Dear Valued Guest and Travel Partner, 

 

To ensure the safety and well-being of all Regent guests and crew worldwide, all guests aged 70 and older must now provide a Certificate of Medical Fitness to Travel at embarkation. 

 

This simple and easy-to-complete Certificate of Medical Fitness to Travel form must be signed by a qualified treating physician and be dated no more than seven days prior to the date of your cruise’s embarkation, or by seven days prior from the start of your travel if you are traveling for more than seven days before your voyage. 

 

The Certificate of Medical Fitness to Travel form can be downloaded from the Travel Health Advisory page on www.rssc.com, which also contains the proactive and comprehensive set of preventative measures Regent has enacted to help ensure the safety and well-being of all guests and crew while on board. 

 

Please bring the completed form with you for embarkation. Guests aged 70 and older without the Certificate of Medical Fitness to Travel completed will be denied boarding. 

 

We appreciate your attention to this important matter, which will help Regent continue to maintain among the most stringent health and safety protocols in the hospitality industry and help ensure the health and well-being of all guests and crew. 

 

We look forward to welcoming you on board. 

 

Sincerely, 

 

Regent Seven Seas Cruises 

 

 

Regent Seven Seas Cruises Reservations Phone Numbers: 

· United States / Canada: 1.844.4REGENT (1.844.473.4368) or (954) 776-6123 

· United Kingdom: 02380 682280 

· Rest of Europe: +44 (2380) 682140 

· Australia / New Zealand / Asia Pacific: 1.300.455.200 

· Latin America / Brazil: 0800 400-3132 or +1 (954) 940-7486

If this is Regent’s approach to weed out those with high risk factors who are of a “certain age”, IMHO they are using poor logic. What about those who are booked on upcoming cruises that happen to be BELOW a certain age? The CDC has come out, verbally and in writing, that people SIXTY AND OVER should NOT cruise right now. Period. So why (rhetorical question) would Regent pick 70 as the starting point? Why not 70 and a half? Or 72? Heck, why not just push it to 80 and eliminate two entire decades. The fact is, many underlying conditions do not begin or end at a magic age. I believe the form should either be sent to EVERYONE...or no one. This new procedure could be viewed as discriminatory in certain circles.
 

On 3/5/2020 at 5:14 AM, wishIweretravelling said:

Just got this from my TA:

 

Effective immediately, Regent Seven Seas Cruises is providing you greater confidence with Regent Reassurance. For all voyages beginning April 3, 2020, through November 1, 2020, you can now cancel up to 30 days prior to sailing and receive a 100% Future Cruise Credit, which can be applied to a new booking within one year on any 2020 or 2021 Regent voyage.

Regent Reassurance begins today and applies to all existing bookings plus new bookings made by April 30, 2020, on all voyages from April 3, 2020, through November 1, 2020.

Our top priority continues to be the safety, security and well-being of our guests, partners and team members. We have proactively implemented a comprehensive set of preventative measures and continue to consult with the World Health Organization and U.S. Centers for Disease Control. For the most updated information and an update to our COVID-19 protocols, please refer to https://www.rssc.com/coronavirus-statement.

Thank you for your support.

Sincerely,

Regent Seven Seas Cruises

It changed late yesterday from 30 days to 48 hours. 

17 hours ago, MeHeartCruising said:

You should probably start by asking Regent if they can tell you with Terminal location your ship will depart from.  There are several.  The Regent Explorer, being a smaller ship, may dock at the more "close in" set of terminals at The World Trade Center.  Most larger ships dock at Moll Adossat, which the previous posters have been describing.  The specific berth a ship uses sometimes varies from sailing to sailing, but they probably know whether they doc at the WTC or Moll Adossat in advance.  Whatever the answer may be, you should be able to just tell your taxi driver to take you to the cruise port.  As you approach the port, you can actually see where each ship is located and they can drive up to the right one.

 

Here is a link to the map which shows the various terminal/berth locations.

 

https://www.barcelona-tourist-guide.com/en/transport/cruise-port/map-of-barcelona-port.html

 

Thank you so much! I actually found this online map yesterday. Your explanation helps a lot. 74 days and counting...

While I’m sure this question has been asked...and answered...numerous times, I really don’t have time to read the hundreds of previous posts. So I apologize in advance!

On embarkation day, we will take a taxi from our hotel near Placa Catalunya to board our ship, the Regent Explorer. I’ve seen mention on this board of a “shuttle” that can take us to our ship for a few euros. I’ve seen someone warn about being dropped off in the wrong location, and then having to walk a great distance to the ship. My question is: Is it possible for a taxi driver to take us directly to the ship for drop off? If yes, where do we tell him to take us? If no, where should the taxi driver take us to get us as near to the ship as possible, OR, where should we be dropped off to catch the shuttle mentioned above? 
This is my first visit to Barcelona. And my first attempt at being transported to a cruise terminal outside of a ships’ transport bus. 
 

Thanks rcandkc. 

On 10/19/2019 at 7:39 AM, 92mill said:

We were "late" in just booking a few days ago a cruise in May2020. Because of our "lateness" we found that some excursions we wanted were already booked up, so we have had to go on the wait lists. A few other excursions were still available in other ports and we booked the ones  we wanted. It just goes to show that if you are particularly keen on a specific excursion book the cruise early and forego the chance of a late reduction in cost.

Did you have to contact Regent direct (as earlier mentioned) to be wait-listed?

Debra