They have very clever analysts. If you shut half the desks, at lunch time folk have no choice but to use the machines. See, didn't need them after all. We have a Lloyd's and a Halifax within 50 meters of each other. Both big buildings, both closing the number of counters, both with folk in posh suits directing you to the machines. Nincompoop Zap thinks, why not combine the 2. Half the counters could be Lloyd's and the other half Halifax. Room for both brands machines....but what do I know.