Karynanne
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Posts posted by Karynanne
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The lack of announcements, during the day. The smokeless environment, and the all around elegant ambiance.
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We often focus on the food, the cabins, the entertainment, because after all, it is a cruise. When something unexpected happens, though, this is when Celebrity shows its strength.
The strength is caring for the passengers in important ways and caring for our safety. This puts in perspective any criticisms we might make. Which would you want, a ship where you find nothing to criticize but if you have an emergency, you are on your own OR Celebrity, where you are well cared-for.
Short story about what happened & how Celebrity helped.
My husband and I were in Cadiz on the 7th night of a 12 night Silhouette cruise, a Friday night (the ship was staying until 11:00 PM). We had been out in the earlier part of the day to explore our options for a nice Spanish meal. Back on board, getting ready to go out, my husband was trimming his eyebrows and dropped the scissors, cutting his eye causing the eye to internally fill with blood and alarm us.
We dashed down to the Medical Facility just before they closed; the nurse and doctor on staff examined him and felt he might need immediate surgery and weren’t equipped to diagnose nor to do the surgery. We speak no Spanish beyond gracias and cervesa. With help from Celebrity’s staff, we were disembarked with our luggage to get medical care in Cadiz (first at Clínica La Salud, a private clinic, and then at the public hospital to determine if he needed surgery--he didn't). Celebrity provided us a medical-interpreter/liaison from the area, Salim, who stayed with us until everything was resolved, communicating with cabs, and even loaning me his cell phone. Celebrity personnel in the US kept in contact with us and when he was declared fit to travel, Sherry, in Miami, communicated with the Bridge, who agreed to wait for us. Captain Kefatzis later said, with his typical humor, that we just made it; he saw the cab pulling up and hoped it was us, since he could not have waited longer. We have been able to enjoy the cruise thanks to Celebrity personnel.
It was an aha moment for us when we realized that Celebrity's strength is in their protocols for caring for passengers whether in the health area or in safety, and that is what is most important. We are grateful that Celebrity's priorities are what they are.
Beth
What a happy ending. And I agree, we usually read of complaints.
Nice to know that Celebrity followed through, on what could have been a difficult situation for both of you.
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Does this and the following posts about b2b discounts have anything to do with the topic of this thread?
DON
Actually, no. But a question was asked, and I answered it.
Just scroll through and find your needed information.
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Dress codes vary, based upon itineraries. We have found European (Med) cruises are dressier.
We enjoy a more formal atmosphere. We're not going to change, just because the majority mandates change.
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What is exactly is a B2B deduction? Is it normally for all B2bs?
Celebrity decided which B2B cruises qualify for this deduction. We utilized it in April/May for TA cruise, followed by a Med cruise. But Celebrity will not honor it for our upcoming Med. cruise, followed by a TA, in three weeks.
No consistency by Celebrity. Not a big surprise either.
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My question really had little to do with refundable vs non refundable. Of course I get the non refundable back. The question is whether I can carry over either when I have 2 b2b segments
I think from all the responses celebrity's non refundable obc has to be used on the segment where it was allocated.
What about the refundable obc. Can I choose to carry it over or do they insist on giving it back to me after leg 1
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The answer you're looking for is basically no. You cannot carry it over to the next cruise.
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Each leg will stand alone. Any refundable unused OBC will be credited to the credit card used.
As long as it is designated "refundable" credit.
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There are many differences. A Sky Suite is 300 sq. ft. A Concierge cabin is 195 sq. ft. Sky Suites have bathtubs, additional closet space, additional drawer space. Also with a Sky Suite, you will have a designated Dining room, and Michael'sClub for drinks.
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I just ordered some through Amazon. Thank you OP for reminding me that I needed to do this.
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Upgrade onboard, after you have been issued your Seapass card. You can do this at any of the bars.
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If you don't see something on the Luminae menu, just ask for it. They'll easily accommodate you.
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You may be able to watch a game at the Casino bar. They usually have a ESPN station on.
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Did you book through a Travel Agent? They will sometimes use a group rate, and that would justify the denial of Shareholder Credit.
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We're on this sailing, and IMHO, there may be an itinerary change. Just a hunch...
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Whats rated?me not knowing may be the reason im not in bcc?based on what you spend?
"Rating" is where your play will be monitored. A minimum bet will be required per hand ($50.00), and amounts of dollars per hour must be played on slot machines.
Maybe someone else more familiar with the the specific policy can add to this discussion.
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Speaking of being comped.whata ids blue chip club?how do you become member? Is there such a thing as a cruise line comping a casino gambler a stateroom?i dont know if the casino does this but we have a friend and he never discloses what he spends in the casino but has mentioned he gets free cruises. Maybe i answered my own question.
You can asked the Casino Manager that you'd like to be "rated". Both table play and slot play.
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We were on Equinox this past April (eastbound TA), and the subsequent Med. cruise.
We didn't experience any of negative impact that the reviewers posted. But I'll clarify that remark with this. We rarely pay attention to any negative aspects of a cruise...and we've been sailing with Celebrity since 1999. Yes, there have been some things that we may not have liked. But on the whole, most cruises have been great. JMHO.
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Yes, your drinks are complimentary as well. We just show them our card, and leave a $1.00 tip for them.
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We always purchase Euros in advance. Our bank (Wells Fargo) has a good exchange rate, and it avoids having to find an ATM while in port.
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Elite Drink Coupons - Bartender Gratuities
in Celebrity Cruises
Posted
We always tip the servers. Even if we have a drink package. It's our way of saying thank you, and we appreciate the service.
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