flossie009

I am not sure I am understanding your issue. At the time of booking you presumably asked your TA and/or Regent what was the price of the cruise and what, if any, other perks were on offer. Are you saying that you have not been given OBC that you were offered at time of booking? ........ or are you simply saying that you made an incorrect assumption at time of booking? Regarding recognition of past guests, some Regent cruises feature savings for members of the Seven Seas Society (RSSC past guests). The Mariner 2023 Holiday cruise is one such voyage. Since you say that you have sailed with Regent previously you should find that your invoice shows a SSS saving.

Thanks for the blog. Lucky you are leaving UK waters and will therefore miss Storm Agnes which is heading towards us. Looks like you will have excellent weather for your stop in Bordeaux 😎 PS: We both like British/Canadian bacon and American crispy bacon; but try to avoid the calories in both. Also black pudding - try a slice with a scallop on top and pea purée on the side 😋 (Costco in the UK is a surprisingly good source of tasty black pudding)

………. and that passerby decides it is a good idea to share private information on social media 🙄

What's wrong with Room Service? ................... or is Mr fudge the room service in your suite? 🙂

What specific technical issues is Mariner suffering? Pleased to hear the wine list was provided as requested.

This is not an issue. It is very clear what is being offered. Glad you received your flight cancellation compensation 🙂

Extracts from Regent's very simple & straightforward dress code which may be found in the FAQ section of the website: "Casual wear is not appropriate after 6:00 PM. (On the night prior to disembarkation, ........ , we will relax the dress code for dinner to Casual) Otherwise, the recommended onboard dress in the evenings is Elegant Casual ............ Casual wear is not to be worn at dinner"

We find Hargreaves Lansdown operate an efficient and simple service for buying, selling & holding shares. H-L can also deal in overseas stocks if you ever think of investing in NCLH for its shareholder benefits.

I do not think so. The UK Ts&Cs state: "Subject to availability, you can generally book places on advertised shore excursions in advance .......... Shore excursions are capacity controlled on a first come first served basis. Requested excursions may not be available at time of booking" As you have advised your friends, the waitlist for their chosen excursion will hopefully clear. If not then pitch up at the theatre at the time tours are being despatched; Destinations may be able to accommodate you in the case of last minute cancelations/no-shows.

It is unlikely that Regent will be able to find another spa provider, as One Spa World (formerly Steiner Leisure), who operates Regent's Serene Spa, now appears to have a monopoly on spa services for cruise ships; including the recruitment and employment of the personnel who work in the spas .......... and the use & sale of their own products. Canyon Ranch only operates at a few locations in North America

You incurred these losses as a direct result of the cancellation and therefore there is no question that you should be reimbursed (IMO your first claim should be made to your TA) Who issued the voucher? The ideal would be for your TA to issue you with a credit that you could then use on a cruise line of your choice rather than be tied to Explora. I hope everything gets sorted for you very soon. You have had enough hassle over the unexpected & late cancellation of your cruise.

I agree that MSC/Explora Journeys have handled the start up of this new cruiseline very badly; leaving a sour taste with many customers & potential customers. However, in your case your contract is with your Travel Agent and therefore IMO it is their responsibility to swiftly settle everything you are owed & have been promised; cruise refund, your expenses plus, I would hope, a gesture of goodwill for the disappointment, stress and time spent re-arranging your holiday. How your TA recovers that money from MSC/Explora Journeys is their problem not yours.

It may do, but in this case they do not seem to have done very well for you compared to others in the same situation with cancelled bookings on Explora Journeys. Lots of warm words but no tangible results do not help your bank balance?

😋 No ice cream with it? 🍨

Yes, you will benefit from a B2B discount plus a credit for the two air fares & transfers. You can get an idea of the air credit by looking at the reduction in price for cruise only on each of the segments. As you are booking in the UK and they are European flights the air saving will not be huge. Sorry, but you have missed out on the numerous on-board booking benefits (reduced deposit, booking discount, ship board credit etc) which are only available while on board or 30 days prior to a cruise. However there do appear to be some good deals for European Regent cruises on offer in the UK at present 🙂

Thanks for your excellent blog 🙂 As I am sure your guide observed: The 1942 film Casablanca was filmed almost entirely at Warner Bros. Studios, California Rick’s Café in Casablanca opened over 60 years later in 2004 A true case of life imitating art 😉

No longer in use. The few times it was in use we found the system to be very good but apparently some guests had issues and many guides did not like carrying the required equipment 🤨 Posts from Regent rep on previous thread confirms nothing in place for excursions:

Spa menu from recent Navigator cruise:

Regent do not reimburse port fees & taxes if a port is missed. They might make a gesture if the reason is within their control e.g. ship mechanical failure rather than simply bad weather. You may be able to make a claim on your Travel Insurance.

Agreed, this needs elevating far above Reception and the Room Steward. Not a good advert for Regent & I hope @Jennefer Teegen reviews this thread. The suite has obviously not been properly cleaned, prepared & checked for all these issues to have been missed. Also it has to be asked: what ignorant Regent guest would bring a pizza on-board and then leave it to fester in a cupboard on top of a warm fridge? 🤨 @vitacura, Have a fabulous crossing on the excellent ship, Mariner, and thanks for posting 😎

Probably an illegal contract term in the U.K. Those affected should report MSC & Explora to the CMA and ABTA

We love the Horizon suites on Mariner - we prefer decks 8 or 9 The lounge is on deck 6, so maybe it was a deck 7 suite that was an issue? We don't have a problem with the aft suites on Mariner, but if you are concerned you could try a Penthouse; they are also very roomy & well laid out on Mariner. Unless you specifically want a bath then choose suites that are labelled shower-only (asterisk on the deck plans) as the tub/shower combos on Mariner are not popular with many guests.

Have you tried reducing their size? Some apps are available, such as "Image-Size"

It probably all depends on a combination of: - the speed & direction of the wind - sea state and tides - configuration of the dock - the size of the ship - availability of tug assistance Ultimately it will be the decision of the Captain, under advice from the local Pilot. In some instances a decision not to dock may be because an adverse forecast means there would be difficulties for the ship leaving on schedule later in the day.

Yes, we brought one with us 😉 (We did not book a suite grade that included a complimentary bag) Supply chain issues and shipping problems are understandable, but if an offered amenity was not available then IMO an alternative should have been given.