wesport

On 4/16/2024 at 6:12 PM, Isr45 said:

Once Stockperks confirmed, where do I actually see the OBC?
 

Seeing nothing when I log into any of my cruises 😀

Call Seabourn or your travel agent. Once final documents are generated , it  will be shown there.

So, as of today the OBC was in my account . I called seabourn, and they instantly applied it to my booking. 

I recently used the stock perks app for an August sailing. I receved the email of success for the booking. The shareholder credit went into my account instead of on the booking. Anyone else have this problem?

I have emailed seabourn and  explained the situation. Waiting for a reply. 

I’ve done both on the smaller ships. Pre dinner appetizer, or order a tray as a meal. Each time it was excellent. 

So what happened is Atlas upgraded my cabin due to the price drop. It was handled very well. IMO.

How does Atlas handle a price drop offer final payment. I just booked my first cruise with them, and paid the total as the sailing is in May. Do they offer a higher level cabin, or a future cruise credit, or do they do nothing. I sail Seabourn normally, and they upgrade the cabin or add OBC. 

Both Seabourn and HAL are having this issue. Hope we get proper credit due. 

After returning on December 21 from the 21 night cruise. My credit for the days and spend I’ve never showed up yet. I sent a message to Seabourn club and they said that there’s a website issue with all cruises from December. They are working diligently to correct the issue And credit will be added correctly when the website issue gets resolved 

After I logged out and logged back in several times, the problem corrected itself

Success. PurchasedHIA using the chase sapphire reserve. Charge $495 . $300 statement credit will show up shortly. Not so bad. This is 9 nights

The price is showing -$495.00

My cruise leaves this Friday, so I thought I would buy the HIA and use my sapphire reserve $300 credit. When I add it to the cart, it’s a negative balance and says no further payment is needed. When I click confirm, it says there is a problem. Any idea what this means?  Or just another HAL glitch. 

My mistake . When I re read, it was from the obstructed to the best unobstructed. I think I need new glasses. It makes sense now . Sorry for the confusion. 

The upsell was from a guarantee VH obstructed to the best available VH obstructed. In HALs defense , some VH are sideways with a larger balcony, but still a vh with obstruction. This is on the Rotterdam. 

I am sailing on the Rotterdam, and booked a VH obstructed balcony 9(night)as I am sailing alone and had to pay double. Got an email offering me and upsell from my VH guarantee to the  the best obstructed VH balcony for $398. Since I have been to the Caribbean many times, I dont care about where the cabin is and will do nothing, but thought HAL is getting creative. 

I sent in my request for Princess, and they told me to use the app. 

Every time I have been to Sel De Mer it was a great experience. 

I recently emailed my fidelity statement for a Princess cruise.  I was instructed to download the stockperks app and send my statement in, and then apply for the shareholder credit. I did this and two days later got the credit. Since all lines are on the app, I used the app for my March Caribbean on Seabourn.  Like clockwork, two days later I got the credit. You only have to download one statement and thats it. Easy peezee 

I have no cruises booked, even thought I do. 

Use the app to give feedback positive or negative.

Chat with other passengers.

Check your onboard account.

Book tours.

Read the Herald.

Get menus for the restaurants.

Hours of operations for each venue.

Connect to the internet.

I constantly use the app. Find it very useful. 

On 9/1/2023 at 11:38 AM, Mr Luxury said:

Do you use an experienced Seabourn TA

Yes. They have a supervisor working on it right now. Should have a resolution soon. 

On 8/23/2023 at 12:40 AM, wesport said:

I was on the same leg of that cruise. Got off on the 20th. Have not seen the 25% yet when I log in. 

Have not seen the FCC yet

I had a booking in October that I paid the single supplement for. 

When I was on the Encore in August, I added someone to the cruise.

The future cruise consultant said I needed to pay $5849 to add a companion to my suite , and that when the current cruise ended I would be refunded $2480 as I paid more than the regular fare due to the single supplement. 

Got home and only got refunded $760 from Seabourn instead of the $2480.

What happened is the other $1700 went the the travel agency for commission.

At no time did the lady on Seabourn explain this.  

The TA said she would take care of the situation. 

I put the $5849 on Amex, so if it does not get resolved, I guess I’ll dispute the charge for the difference. 

On 8/20/2023 at 12:32 AM, Mr Luxury said:

I have just received a letter telling me that due to the group on board,I have been credited 25% future cruise credit for the inconvenience that they have caused.

I think this fair.

Senior staff on board listened and head office acted promptly.

I was on the same leg of that cruise. Got off on the 20th. Have not seen the 25% yet when I log in. 

Just curious if HAL will do the Grand Africa in and out of Fort Lauderdale in 2024. Is this a popular itinerary? Nothing yet from what I can see on the website. Seabourn has one scheduled, but it’s also very expensive.