Agreed, the port agents don’t work for NCL. Nor do the tour operators who stranded us on the pier on Sunday morning. However, when your shirt says NCL and everyone wearing a branded shirt says NCL then it is NCLs problem to fix. You don’t allow incompetent vendors to sink your brand. I love our Joy cruise but I don’t live in NYC. After having a bad embarkation and disembarkation the consumer starts to think -wow NCL is very good at first or last impressions.