We have an upcoming cruise in November and will finally be sailing at the Platinum level. When we log into our Princess accounts, we both are now listed as Platinum, also showing on our travel summary.
When I ordered our Medallions on the app., the first order showed us as Ruby. Ok, I figured since I ordered the Medallions shortly after we returned from our last Princess cruise in May, our accounts hadn't been updated yet (completing the May cruise finally put us into Platinum status). Fast forward to Aug., checked the Medallion order again, found we hadn't been upgraded to Platinum, so decided to just cancel the 1st order and reorder both our medallions. Now, in Sept., just 2 months before sailing, was checking the app. and, lo and behold, mine shows I'm platinum, but DH shows as ruby. Have used Live Chat, speaking to our Princess CVP and talking to the dept. that handles medallion issues. No luck. All I get is wait until we get to the port....ugghh....
Why is it so hard to get something as simple as this straightened out?