We will have to agree to disagree withy this viewpoint.This constant complaints by some ex-Crystal people is tiring and I don't enjoy reading this board these days.
I remember about 9 years ago early on when reading cruise critic as a newbie to Seabourn reading various complaints about the wines and some service issues. So even though I had enjoyed previous cruises I listened to these "experts" that I needed to speak up about any perceived fault on my next cruise. I made a rod for my own back and the first part of my cruise till I realised what I was doing. I was looking for fault and couldn't relax and enjoy my cruise.
Not everything goes right but I have learnt to pick my battles and ignore the small stuff. Things I need to talk to someone about I do and I go to the person that needs to know, sometimes it is the Hotel Director but often Guest Services is enough. Only once after a cruise have I needed to go higher and that was resolved and I have sailed on Seabourn a number of times.
Interestingly to me I did one cruise on Crystal in 2012 and that was enough, I was under the impression it was the pinnacle for cruises. My stewardess was the worst ever, destinations were unhelpful, unless you were in Penthouse or above you couldn't get any extra speciality restaurant bookings. Apparently that changed in later years but I wasn't willing to risk the financial output to try again. However I had been thinking to try the river cruises prior to the bankruptcies because friends recommended them.
My point is though some complaints are valid they need to be put in context to where the person's overall expectations are. Maybe like me they fell for the hype of Crystal and in this case Seabourn and it was never going to live up to the advertising.
I haven't sailed on Seabourn since December 2019 but friends have and though generally good there have been some disappointments. But I have stayed in some regular 5 star resorts here as well and things are not as they were, as people adjust to difficulties in getting trained staff and Covid quarantines. We still have a good time though.
I will go to my July cruise with an open mind and after these tough few years because of Covid and family issues I hope to have an enjoyable cruise.