Dizziedi

If you go into your reservation and then go out, it won't let you back in for at least ten minutes whilst it is being "modified" which can be a right Royal ...

Cheers

Di

Since when are they charging a corkage fee?:(

Cheers

Di

Be aware, that RCL seems to be introducing a refundable & not refundable deposit. The non refundable deposit would incur a $100 per for any change to a different cruise date, ship or itinerary. From one of the other threads, it's supposed to go into effect on July 1.

Good point Nelblu - I need to read the article that was posted by another Member and just make sure that it applies to bookings made after the 1st July 2017. Otherwise, I need to sort out all my bookings quick smart:)

Cheers

Di

If booking on board, how many times can you change sailings/itineraries and keep the reduced deposit and OBC?

I have been told by Royal that if the booking is made on board, you can change it as many times as you want to up until the day of final payment and the OBC goes with the booking. I have changed the odd booking but my TA has had to hang up and ring again in order to speak to someone who knows this can be done:(.

Cheers

Di

Let me share with you a couple of examples why Royal might have changed the policy regarding non refundable deposits and charging a $100 service charge to move reservations.

 

1). When does a Next Cruise rep get paid commission for a booked cruise? My understanding is that it is paid after 60 days (not confirmed). So, a person might book a very expensive suite cabin with next cruise as either a place holder or too wait until the Next Cruise rep gets paid commission, and then moving the deposit to say a inside cabin. So next Cruise rep is paid commission on say $10k cabin but yet those that booked changed to a inside cabin for less than $2k for same cruise.

 

Food for thought??

 

 

Sent from my iPhone using Forums

I don't know about the USA or the UK but in Australia if we book on board, (which we normally do) we have to stay within our booked category or upgrade. If we wanted to downgrade, we would have to cancel our booking and re-book.

In Australia we have been able to obtain a refund for a cancelled booking but we have been advised that all future bookings for GS and above will no longer be refunded. I am of the belief that it can be transferred. We have always been able to transfer both our deposit and OBC to another cruise (in the same category) although I am aware of some TA's who have a 'no refund' policy - they would not get my business. I am in favour of the new policy because I'm sick of being waitlisted for a GS or OS that has been booked by a 'suite hog' lol and then having to pay the premium price.

Also, can I ask why the English people booking on board don't just pay the deposit in US$ thereby allowing them to transfer their booking to a US TA who will undoubtedly give them a whole lot more OBC and you can then take advantage of the price drops which they won't allow in England or Australia. We have booked lots of cruises through a US TA but at the moment aren't due to the woeful $AU:(

Cheers

Di

Do you happen to have to guest service manager email?

 

 

Sent from my iPhone using Forums mobile app

Try this: NV_GuestServicesManager@rccl.com

Cheers

Di

Not on North American bookings Di. Gratuities can either be prepaid or they are charged daily. They are not included in the fare. I don't know anything about removing them.

Thanks. That was the way here but I believe they changed it due to too many Australians and New Zealanders taking their tips off:( Personally, I think it is better the way it is now and no-one has to worry about tips in the main.

Cheers

Di

We are we are in royal family suite sailing on same date. Have contacted concierge twice, also no response.

Could be that there will be a 'new' Concierge beginning on your cruise. If your request is something you really need to be available when you board, you could email the Guest Services Manager.

Cheers

Di

Yeah, others have reported gratuities being added by "mistake" when they add MTD. Anything that reduces income has a very low priority (zero actually) to get fixed.

 

You can contact whoever booked your cruise and have the prepaid gratuities removed if you like.

Since December 2016, if booking from Australia, gratuities are now included in your fare. You can only have your tips removed if you booked prior to 14th(?) December 2016. Whilst this is definitely the case for us, I had heard this was the case universally - is that not so?

Cheers

Di

At the risk of hijacking my own thread I wonder if anyone can shed light on the cc transactions relating to the cancelled us travel agent booking?

 

I paid 900 USD deposit which I understood was fully refundable. It appeared on my anz statement as 1243.33 (including overseas txn fee 36.21). The refund appears as 354.01 plus 820.12 I was expecting a simple reversal as with any Return Of goods and services.

 

My queries to Anz have provided nothing but a link to their cc pages! I've seen here recommendations to get a 28 degrees card and maybe that's the answer for future but I'm mystified by these transactions.

 

2012 P&O Northern Qld

2014 P&O New Zealand

2017 P&O South Pacific Islands

2018 Royal Carribean Around Australia

When we receive a refund from Royal Caribbean, it always comes through with the taxes separate to the actual fare, regardless of whether we booked it here or through the USA.

We have done this cruise on the Radiance and it still remains one of our most favourite cruises. Enjoy.

Cheers

Di

A beautiful ship. I hope it stays that way.

Having done the Trans Pacific at both times, I prefer April. Having said that, we are sitting at Honolulu Airport right now and our flight to Apia is delayed until 3am (thanks for the no text Fiji Airways) due to bad weather out there. Also unless you particularly want to go to Seattle, the Radiance IMO is a much better cruise but then I prefer the Radiance and I prefer Bora Bora over Suva:rolleyes: Seattle was quite warm in May.

Cheers

Di

Does anyone have the name and number of a reliable private driver or company who can pick us up at Portside Hamilton on Monday morning and drive us to the airport. Being a Monday morning, I am a little concerned (but no panicked:cool:) about peak hour traffic as our flight is 10am - any suggestions as to timing.

We have disembarked at Portside before but weren't in a rush to get to the airport so just stood in line and waited for a taxi but this time it will be urgent. IF we are able to get a private driver, can anyone suggest an appropriate waiting place.

Thanks

Di

Yellow Tail is offensive to good Australian Wine Makers.

My husband never orders his tux online. We ring the Tailor, he comes and measures him and then the tux is delivered within a few hours. Much easier.

Cheers

Di

So far, we have done the Trans Pacific on the Dawn Princess, three times on Radiance, Legend of the Seas, Explorer of the Seas and Regent Seven Seas Mariner and will do it again on the Radiance in April. The Crossing on the Explorer was our least favourite - crappy Ports.

All ships were good, just make sure the Itinerary is what you are looking for. Also remember, the Trans Pacific cruises book out fast.

Enjoy - it's our favourite cruise.

Cheers

Di

Thanks for your Review. We will be on it on the 20th February and looking forward to trying Coastal Kitchen - I hope it's as good as they say.

Cheers

Di

The OP said he/she will post later but if he/she doesn't we will be on the Radiance again next week and I will take some and post for you.

There is no Murder Mystery Night at the moment so they held a Celebrity Dinner which was in Giovannis. It is $45pp and was a set menu, including wine (very nice menu) and two Officers at each table.

They also introduced a Surf-n-Turf menu in Chops which was superb. It was also $45pp (wine extra). I am about to run out of battery but here is a photo of the Lobster salad and the Fillet Mignon with Lobster Tail, Scallops and Prawns.

Cheers

Di

Good review - we were also on board and I have to agree it was a great cruise and have booked it again for January 2018 - Tonga was beautiful. Steve Davis brought a lot of new activities to the ship.

It's no secret, Radiance is our favourite ship.:)

Cheers

Di

Hi all, I am after your help and advice please, I am travelling on the Explorer of the Seas and have recently done my on line check in for my cruise and printed out my boarding pass.Unfortunately I can't find where you print out your luggage tags could someone please help with this info.

Thanks in advance

I see your cruise isn't until March so it's too early for the luggage tags. Closer to your sail date, Royal or your TA will email you an information booklet with all the terms and conditions and the penultimate page will have your luggage tag which you can print off as many times as you want/need.

They will (usually) also appear at your online check-in page - down the bottom of the page - it will simply say "print luggage tags". They should be available well before the information booklet and usually at the same time that you can print your Setsail Pass.

Cheers

Di

Sorry if this has been posted before but they are going to restock the Radiance in Auckland so that all crew will be on hand to assist with luggage, etc. That should help - a bit.

Cheers

Di

Royal hasn't been charging corkage in the MDR or Specialty Restaurants for quite some time. We are on board the Radiance now and it is still the case.

Cheers

Di

They are popping up on the roll calls that I am on. I thought it was a little crazy allowing Juniors on the board and wondered why CC wouldn't have a separate thread for Junior Members.

Cheers

Di

Thanks for the information -- GoogleDoc has been updated https://docs.google.com/spreadsheets/d/1hKBiGZ9Gqcp2G2owtX3RyQy7yQ0ijgxCL0nPjQKK8j4/edit?pli=1#gid=0

JD will be back as Concierge on the Radiance on the 3rd December until 5th May:D

Cheers

Di

I understood that the only time this is supposed to happen is on your Pinnacle cruise.

The only other benefit you can receive on the cruise you earn it on is the Crystal Block.:D

Hope you are right - I have seen that happen. We become Pinnacle on our Voyager cruise:D

By the way, you haven't joined the roll call yet;)

Cheers

Di