On my last cruise on Adventure this past spring I was in a jr. suite and all that was in the bathroom was the all in one stuff in the wall mounted unit. I didn't even have bar soap. I asked my steward (who was new to suites) for the standard suite tubes of shampoo, conditioner, lotion and body wash. He came back and said that his supervisor had said that there was no shampoo on the ship π I was also told that there was no creamer for the in cabin coffee available either. This was not the stewards fault, he was honestly trying his hardest but getting no support from his superiors.
Long story short - I went to guest services to resolve this (it actually took 3 trips) and finally asked to speak with the hotel director. While I didn't get to speak to the hotel director, two officers showed up at my cabin and we had a chat. The first item that showed up was 16, yes 16, tubes of conditioner for a nine night cruise π€£ shortly thereafter everything else was in the cabin. That cabin steward and I were like best friends during the cruise as he knew I wasn't upset in any way with him (and I made this explicitly clear to his supervisor) he also received the largest tip I have ever left anyone at the end of the cruise on top of my prepaid gratuities. It was an interesting start to that cruise.