We received our Visa's yesterday, a month after we applied. We found it very beneficial to use the guidance in the PDF provided by the Inside Cabin.
Our address is also longer than the space provided. I kept typing until it stopped, just short of the complete address. If they want more, they will ask for it. Once I started to populate our postal code, the province was available. We did use the email help option to answer a few questions. At the start of the process, they responded right away. Then the responses took a couple of weeks.
The following is the link to the Inside Cabin presentation. Pete is a well known world cruise blogger and is a valuable source of information. He helped numerous people through the process. As they needed the Visa's to begin a Grand Cruise that began the beginning of January.
https://www.theinsidecabin.com/wp-content/uploads/2023/12/How-to-get-a-Brazil-E-Visa-5.4S.pdf
Hope this helps.