artvlay

Last month we had a similar issue with RC and their inept response(s). Due to covid we had three cruises that had to be used by the end of 2022. We took Odyssey from Rome, Brilliance from Ravenna and Anthem from Southampton. We had to test through emed between the Odyssey and Brilliance cruises. Our TA arranged a test on Brilliance before disembarkation. A few days prior to the end of the Brilliance cruise we went to guest services to ask about the procedures for the test. The officer on duty told us that the testing requirements were ended and it wasn't necessary for the test. We politely pushed back and said that being that Anthem was a Transatlantic there were different rules. That officer went and spoke with another person and they both came back and reissured us that tests were no longer required. We walked away and we just didn't feel comfortable with that answer. I went on the RC app and looked at the requirements for us to board the Anthem cruise. It said that testing was in fact necessary to board. That evening we went back and asked to speak to someone in charge of guest services. A very nice woman came to us who was the front desk manager. We showed her the app statement and she told us that she would look into it. The next day we went down and again she said we didnt need the test. We requested something in writing to confirm this policy. We told her that we didn't want to get to the Southampton pier and be denied boarding. She then said she would contact the ship directly. We came back later that day and she apologized profusely, stating that she didn't realize that it was a transatlantic. And, we did in fact need the test. Had we not been persistent we would have had a problem. Royal has a HORRIBLE way of educating employees and having consistent policy information. The woman who started this thread should have noticed that the six year old needed the vaccine but Royal needs to have a little compassion and attempt to resolve difficult issues in a better way.

In most cases, if you watch the person slicing the meat they dont know how to cut it. They are not trained properly. They cut it in all directions which is a large problem. Not only is it produce an inedible sandwich it is a big waste of money for Royal.

I would be curious if we will ever know what happened to the four passengers. So what were the final refunds that RC gave the passengers?

We are D+ and are entitled to free. But I've got to say the last few times that they did the laundry they ruined a few of our things each time. We had nice tshirts that would come back with some type of stains or they are super faded like they had been laundered 50 times.

When these things happen you ask yourself, is this the first time that they did this?

I have been curious about what percentage of adults on the ship purchase an alcohol beverage plan.

Can you still use the D+ bogo for their milk shakes?

Will they allow liter bottles of peach soda? I didnt know if they were too big.

Can you go for lunch in Chops or Italian restaurant and take advantage of the bogo?

When we board in the US we can bring soda or water. What can we bring when boarding in Rome or Ravenna? We like bottles of fruit iced tea that are about 17 ounces. They are individual bottles And didnt know if they have to be packaged together.

Going to Europe and have to take six emed tests for cruises. I dont want to put them in checked bags in case they get lost. The emed tests clearly say that the test boxes must be unopened. Is there any problem with TSA agents?

We have a 5 night dinner plan on an upcoming Anthem cruise. Can you explain our rights as far as what nights we have to go, what restaurants, and times. We have early dining due to my wife's health issues. Can they give us late dinners? Thanks for your help

Why day four vs three or five?

Where can you get a smoothie on Odyssey?

Can you use OBC to pay these on the phone? Also, can you call RC direct to do this or do you have to do it through travel agent?

We are sailing on Odyssey in a few weeks and are touring with people who we have never met. Can you suggest a place to meet so that we can all get off the ship together. Somewhere that it isnt over crowded.

So we can get fresh squeezed orange juice in Windjammer?

Good information here. My travel agent booked this transfer for us. We received nothing that has anything regarding the transfer other than the $90 line item charge on our invoice. What did you receive from RC ? We will be in venice for two days prior to sailing. The morning of sailing we plan to take a bus or taxi from Mestre. Where is the best place at the airport to get off bus or taxi? Do we need to go inside the terminal?

We are taking a cruise on Odyssey next month. We get off on Friday morning. We then are getting onto Brilliance on Sunday. (Both cruises visit Greece. ) Will we be able to test on Odyssey for the Brilliance cruise?

So does anyone know what these unsupervised tests are called?

We are taking a cruise from Italy next month and these changes wont have an effect on testing, so at this point tests are required

I remember seeing in the past that you can use your D+ Bogo on nights other than the first two if you paid on the first two nights. It doesn't make sense to me but I wanted to ask.

I have been told that there are additional perks for hitting the 345 plateau. If this is correct, what are the perks?

The people working at RCL are incompetent and have no idea what they are doing

Going to take a Greek cruise on Odyssey in October. Will they show NFL games in the cabins onboard?