Cristaltips

They’re all off the ship between 11 -5 o clock to enable a deep clean.

Also, Sindhu closed and Ocean Grill restricted numbers. 
Waiting for the mutiny! 😂😂

27 minutes ago, jeanlyon said:

Were you also a Stewardess.  That's who I am talking to on her own page on FB

Not guilty your honour! 😂😂

Have read that they’re refuelling and then off to Fort Lauderdale. Hope they can get off there, poor things ☹️

Apparently Norovirus still on board

Have you seen the recent Feefo reviews? They’re pretty poor. Hopefully P&O will take notice - or will they? Who knows? 

We’ve done the South America cruise on Aurora and it was fantastic and I would do it again. After our last cruise on Arcadia in September, we won’t be travelling on her again. 

First time we haven’t booked something on first day for years. It’s all a bit samey (is that even a word?😂). Feel like itineraries are a bit stale and having done four cruises post Covid, feel that they’re cutting things to the bone, especially food choices. We’ll sit tight and wait and see for a bit 

Have you all got your preferences to accept e mail? If not, that’s why it won’t arrive as that’s how it’s sent these days

1 hour ago, excitedcruisemummy said:

I've just spoke to P and O and they are saying they have nothing to do with the times and it is all done by the port authority. They have confirmed that the loyalty tiers should get higher priority but this is not happening for some reason they have no idea why.

We’ve done four  cruises post Covid and are Baltic level. We’ve always had the appropriate early boarding  

On 10/1/2022 at 12:36 PM, pete14 said:

Can somebody currently on Ventura please give an update on the location of isolation cabins on Ventura. We have a suite booked on C deck aft from Oct 29th which I believe has been, and possibly still is, where the isolation cabins are. P&O don’t seem to want to tell me.

We are on Ventura on 11Nov and have been notified that our cabin has been moved from  a C aft cabin to a B aft cabin. 

On Ventura in March there was a shop selling cameras, binoculars, iPads etc. 

Its no longer Dixon though ( do they still exist? 🤷‍♀️) 

37 minutes ago, Camberley said:

True. To be fair, they're not actually bad as such. And there have been some nicely cooked dishes in the MDR, but it's often just adequate and is rarely a treat to look forward to..and for us, the anticipation of a good meal on holiday is key. But it is certainly fine enough for many diners: I think we are just fussy 

I don’t think you’re fussy at all. The anticipation of a good meal  ( and something you maybe have never tried before) is paramount. If we don’t get that shortly, we’ll be voting with our feet. Pax have paid an amount of money for a certain standard that they are entitled to expect within reason 

However P&O treated that first sailing back as you paid, and you get what we give you, even if it wasn’t what you paid for
 

They’re still doing that! We’re being treated like mugs 😡

Or Beach House and Ocean Grill and Sindhu are closed! ☹️Have to rely on MDR☹️

29 minutes ago, Bazrat said:

So you will be going thinking you will be disappointed before you get on board, we have a tendency to be more positive until proved wrong.

Having been on three cruises since covid on different ships and on Arcadia on many previous occasions, and seeing the now reduced menu, I know it will not be the experience I am entitled to expect. My opinion, which I am entitled to. I hope upon hope to be proved wrong. 
However, to take both speciality restaurants out of service on a smaller, adult only ship that pax pay a premium to sail on, in my opinion is short sighted. 

Bearing in mind that Arcadia at the best of times does not have the dining options of other ships, I am really not looking forward to my upcoming Baltic cruise. The MDR menus are even further reduced from our previous three post covid cruises.  This cruise is not a “cheapie” and has been booked since day one. No way are we going to get the experience we envisaged when booked and to say I feel cheated is an understatement. 

7 hours ago, Host Sharon said:

Have you looked at the adult-only ships, Arcadia and Aurora. Plenty of space and no extra charges like The Retreat.

Arcadia and Aurora are SO much more expensive to sail on than the larger ships. It seems that P&O are pushing the larger “family friendly” vibe and if you want a smaller adult only ship, you’re going to pay a premium for it, unfortunately.

56 minutes ago, FangedRose said:

I was number 3. I had fetched my own test kits onboard, left over from work, assumed my coughing and sneezing was the air con.  Heard rumours so did a test which proved positive much to my shock. Informed medical centre who did their own test and confirmed it.

 

Was a little perturbed (but not surprised) when my table companions (solo traveller, fixed dining, large table) phoned me to find out why I had missed an excursion and dinner. I had assumed (hoped) that some form of test and Trace would have been in operation, and at the very least asked them to take a test. But, I suppose confidentiality comes into it.  During the call with my table mates to take a test because at least one of them had the same symptoms as me, but much worse. I don't know whether they did or not.

 whilst on Britannia a couple of weeks ago, we heard of a lady being asked to take a test after she’d bought Strepsils  in the shop!

Can anyone currently on board Arcadia confirm whether Ocean Grill and Sindhu are open please? What is the food choice in the MDR like as it was very restricted. Thank you 

Wow, that’s an agent we’d all like to have I suspect. I will try to chase her up again but think I’m flogging a dead horse. There’s always a claim via the credit card company if all else fails. Fortunately, I’m not desperate for the money but could be 

I have 8.5k due back  from a cruise cancelled on 13 January. I’m told it will be “processed” on 22 March but have no idea by whom, TA or P &O and how payment will be made. She is now choosing not to answer these questions so to say I’m annoyed is an understatement. I just want to know where I am. Obviously, P&O won’t tell me as it was booked through the agent 😡😡

Has anyone lost faith in their Travel Agent and moved bookings from that agent to P&O directly? Or even moved TA? 

49 minutes ago, lindyloo22 said:

Where on the P&O web site is this new information as I’ve looked but can’t find it.

 

On the front page of the website is a blue banner. If you click on “we’ll look after you” it gives their covid protocols. There’s a question there about what happens if you test positive whilst on board. You’ll find it there. Hope that works for you

10 minutes ago, Megabear2 said:

Where did you find this please?  I have checked p&o website and cannot see anything.

I saw it on another site that I can’t mention. It looks to me as if it’s been sent to a travel agent. I try to find out 

Just seen this. Very interesting

Just received this latest update from P&O

We have updated our policy for customers who contract Covid while onboard.
 
Currently we had a policy which meant that if your customer had to be medically disembarked due to Covid they would need to make personal arrangements to get back to the UK and claim back the expenses from their insurance provider.
 
While this has worked effectively up until now we have listened to feedback, particularly around some of the reasons guests might be reluctant to travel and contracting Covid while away and the uncertainty that surrounded this was high on the list of customer concerns.
 
As a result we have updated our policy to the following:
 
If you’re required to disembark the ship, we’ll always work with the local authorities to secure the most appropriate accommodation for your period of isolation. In most instances, these will be pre-determined hotels which have been identified as ones able to accommodate positive cases of COVID-19. Our dedicated support team will help you to contact your travel insurance provider. However, if your insurance doesn’t cover your required disembarkation arrangements, we will organise and pay for your isolation stay and journey home.
 
If you're required to isolate/quarantine, or in some cases disembark the ship, due to testing positive for COVID-19 during your holiday, you'll be given a non-refundable Future Cruise Credit (FCC) pro-rated for the duration of days lost from your booked holiday with P&O Cruises. This FCC (which for UK guests is not ABTA or ATOL protected) can be used on any new booking and is valid for two years from the date of issue. 
 
We hope this change will give your customers increased reassurance, safe in the knowledge that any costs that isn’t covered via travel insurance will be covered via P&O Cruises meaning customers will not be left out of pocket and can focus on enjoying their holiday with us.