rexdillinger

I don’t know what the noise level would be inside your cabin, but at mealtime, especially breakfast, there were always people moving through the hall to go to the Eatery. Most were respectful of the fact that this was a cabin area and so tried to keep their voices down, but there was always those that were inconsiderate. i personally would not like all the traffic going by my cabin and would want to change locations if I could. You may not be bothered by that. On a scale of 1-10 with 10 as the worse, I’d say a 7. Just my personal opinion.

It’s 6:30 am on a rainy morning in Civitavecchia on 2/28/2024, but the Sun Princess is waiting rise for her inaugural cruise in just a few hours. We are ready to board and bring you as many videos as you can stand to watch!😂 Make sure to subscribe to my YouTube channel https://youtube.com/@rexdillinger?si=je6drrDl8-8r80ME so you don’t miss anything.

She asked me to take down my social media posts. She didn’t say which ones. I had also posted on Facebook and YouTube.

Wednesday morning, I received a call from a very nice lady at Princess (I won’t divulge her name) but she is part of the customer service Senior Management Team. She said the information I had receive that “all cruises of the Sun up until September would be cancelled” was incorrect and she was going to review the recording of my conversation to make sure this mistake didn’t happen to anyone else. After much discussion, I believe the original information I was given was incorrect. The Sun might not sail on the 28th, but I don’t believe they will cancel all the cruises through August. She did asked me if I would take down my posts, but I told her I wouldn’t take them unless she could say with certainty, that the February 28th cruise would be sailing. “The cruise is scheduled to sail as planned,” was her response. When I pressed her, she said she could not guarantee that it would sail, which put me right back into the situation I had been in with the February 18th cruise: a hope and a prayer that the Sun would sail. This lady was wonderful, and she even personally helped me rebook my outbound flight at our original fare. I have no complaints with her and appreciate all she did, however there are problems at Princess and those responsible hold a much higher job title than this lady. I understand that things happen, schedules get blown up, problems are discovered at the last minute, and these things can lead to a last-minute cancellation of a cruise. However, there is no excuse for Princess’ lack of timely communication or even no communication at all. Over the past 3 weeks, I sent 4 emails begging Princess to confirm the 2/18 cruise. No response. I went to their online chat; nothing. You cannot convince me that Princess didn’t know that the Sun wouldn’t be ready to sail this Sunday before 8:30pm Tuesday night. I have been involved with many muti-million-dollar projects during my career and anytime we were not able to meet out projected completion date, we knew well in advance. If Princess didn’t know the likelihood of the ship not sailing, then their project managers should be fired. In my opinion, they did know, and they knew well in advance of the original inaugural cruise, the 2nd inaugural cruise, and for that matter, however many more cruises they might end up cancelling. In my opinion, they have a very good idea of what it will take to fix any of the “technical” issues they are having, but for some reason they believe silence is better than communication. Princess has failed their customers when it comes to transparent communication and upper management is to blame. Even though the Sun is technically scheduled to sail on the 28th, I’m not convinced it will. How could I be after everything that has happened. That’s my rant for today.

We were booked b2b (2/18 & 2/28) on the Sun. As soon as I got the email, I called customer service to see if I could keep my outbound flight (booked thru ez-air) and then board the 2/28 cruise. The agent had to discuss this with her supervisor to see if that was possible. When she finally returned, she told me they were cancelling the 2/28 cruise as well and that I should watch my e-mail for written confirmation. I asked when the next sailing would be and she said September. I asked her to verify that all sailings of the Sun would be cancelled until September and she said yes. I asked her to verify that with her supervisor, which she did. “No sailings until sometime in September,” was her response. Did this agent know what she was talking about or was she giving me bad information? I can only go by what this agent confirmed no less than 8-10 times. I will be trying to find out for sure about my 2/28 cruise so that I can make other plans. It would be inexcusable for Princess to wait to the last minute again before they cancelled my cruise. There is NO excuse for the lack of transparency and communication with this issue. I e-mailed several days in a row asking if this cruise would be cancelled and never received a reply. That is not good business and certainly not how I would expect a company to treat a long time loyal customer.