jlgreuel

This is a huge win. Thanks for sharing and keeping us informed. Our family of four is on the next sailing beginning June 25th.

I am shocked that I booked an e-bike and hike for Alesund Norway (for our family of four - so not an insignificant booking) - in July and feel like I was hoodwinked. The cancellation policy said I could cancel 24 hours in advance. As soon as I hit submit - the cancellation policy switched to "No Cancellations". I immediately spent hours on the phone and email - trying to resolve through PayPal, Bank, and Viator to cancel the booking (started that process within 1 hour of booking) and nobody so far has resolved. In a few hours I can 'escalate' my complaint with PayPal. But I am really disappointed with how this has panned out. I am experienced at cruising and booking independently from the ship and haven't had this occur. Note to others - Viator is owned by Tripadvisor. So while I appreciate the advice of others on Tripsadvisor, I am extremely wary of touching a link connected to a booking through them. Next time, I will be sure to open a new browser and book directly with provider.