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I was going to let somebody else blame him this time around. Thanks for stepping up to the plate.

From the email: Browse our new online shopping platform to find exclusive deals on vacation products, popular wines, and merchandise.

I stumbled on this page a few weeks ago, and nothing worked. Received an email today announcing that it's brand spanking new and that I should redeem my rewards. I was unable to sign in using my usual Princess email address and password. Let me know if anyone is able to sign in. https://medallionclassmarket.com/

Viking fares are considerably higher, and they spend more on food for passengers than Virgin.

Then there are of course, the little old ladies who get casino offers that have never even stepped foot in the casino before. My guess is they are looking for new players. My free offers don't come very often, but I do normally book with a 35% casino discount, which price-wise is like getting the Plus Package for free.

We were on board the Caribbean Princess in January as well. The clock situation was almost comical. After every cruise, I print a small book of photos as a keepsake of our adventures together. The book for this sailing featured a few clock shots to remind us.

I'm glad that it was taken care of. All of this could have been avoided if reps were trained properly. We're giving Princess some time off in hope that things improve before our February booking. After watching a ton of Youtube reviews, we booked a B2B with Virgin Voyages. Enjoy your cruises!

Did they address your issues/concerns? Are you satisfied with the resolution, if any?

Cruise Critic doesn't allow messaging....they disabled it.

Yes, sadly at this moment, Princess is lacking folks with basic comprehension skills. While some folks are enjoying their cruises with little to no hiccups, many are experiencing sub-par cruises. It's best to wait this out and not sail with them until they get their act together.

It's hard to find someone answering the phones these days with any sense of comprehension. All they know is what's on the script, and there are too many hoops to jump through to get to someone who not only understands, but can do something to correct the situation.

I hate to say this, but I'm not surprised. I'm sorry that you've had to deal with this. There is nothing more frustrating than dealing with a hospitality company that has forgotten they are in the hospitality business. Collin Steinke, Director of Customer Relations, csteinke@princesscruises.com Mario Siebaldi, Senior Vice President Guest Experience, msiebaldi@princesscruises.com

Hopefully, they will adapt as they grow. There should be no need to check-in for a 2nd or 3rd cruise, and balances should roll-over. In the hospitality biz, it's all about accommodating the customer, not the bookkeepers.

Naturally, our first sailing of the B2B is the shorter of the two. Oh well, these two old farts will have fun burning up our bar tab in 4 days. lol.

If you don't find out definitively before your cruise, I would ask guest services once on board if they can disable it if you are worried about the kids using it. One would hope that since it's considered gambling they are taking the necessary precautions to prevent things like this happening.

Were your reservations marked "no upgrade"? If so, I can understand your frustration. If not, not every agent asks about this when making new bookings. Reservations can be marked, "complimentary upgrade", "no upgrade" or "meta upgrade". Meta upgrades are to a whole new cabin category, such as inside to ocean view or higher.

At this point, I'd be afraid to flush the toilet in my cabin, out of fear of what they might charge me.

If (God forbid) we have a bar tab balance left over at the end of our first cruise of a B2B, will it carry-over to our 2nd sailing? Thanks in advance!

Yeah, it's normal for that sort of info to be required for tax purposes. I had to fill out all sorts of forms for The Price Is Right many years ago.

It's the number of minutes you wait for a drink ordered on the Medallion App. 😛

Not much of what they do seems to make sense these days.

For bonus FCCs earned from cancellations, they have been extremely hesitant to extend expiration dates. It's time to "use it or lose it".

Why did they wait? Because as a corporation, the last thing they are concerned about is the how the changes affect the paying customer. You are the least of their worries. Sad, but true.

Thanks for all of the details. If everything on board is as good as it appears, we'll be booking a TA for 2023.

Some lines offer an incentive, (usually small) for purchasing future cruise deposits or making future bookings while on board. Whats the VV spin on this segment of the industry?