esper10

Hi all

this our second cruise post Covid, first one with Royal Caribbean so I have few questions. Just booked 4 night out of California.

1) does this ship has a diamond lounge?
2) does this ship has continental breakfast for diamond? How about happy hours? Any snack’s at happy hours. Do they still do the free 3 drinks per person per evening?
3)  what about water any free water for diamond members if not can I buy water pre cruise. We couldn’t do it in the past but we got water at happy hours and could get water with the 3 daily complimentary drinks per person per day
 

thank you so much in advanced. It seems that it’s been YEARS since we cruised so happy to get back

3 minutes ago, Steelers36 said:

Sadly, no.  I suggest you look up the DRO (formerly MD) after you board the ship.  An Assistant DRO or HW (Head Waiter) could also help.  There will be someone to talk to at the Deck 6 Mid-Ship DR on embarkation day if you board while lunch is still being served.  Otherwise, go to the DR before 5pm and try to speak with someone and explain your situation.  (This is if you never get success in the MC App).  You may find additional DR space opens up before your voyage comes along.

 

In future, you might want to post and check on one of the two "sticky" threads at the top of the Princess board.  One is for the MC App in general and the other is for DMW issues and experiences.

 

I hope I can fix the app on board but I wanted it to work before boarding. If I call tomorrow I will get the same circle of transfers

Hi more questions sorry but it’s been straggles this time. Cruised in the past so many times never any problems except this time. I have been getting error message on the medallion app at the accessories section so I can’t book Dinning. My mom is 89 and I’m disabled and 64 so we can’t possibly stand on these big line on board. I called early morning today and was transferred so many times from customer service to the medallion class Dinning reservations they also been getting error message. I was on the phone from one person to another for 1.5 hours at the end I was told I need to talk to customer service again. I end up hanging up because I knew that now I will hold for couple more hours. I don’t know who to call to fix the error I’m getting and princess is getting so I can book dinner. Any advice of who can possibly help me.????

1 hour ago, Thrak said:

 

Wow. I always used to see the Shareholder's OBC applied within an hour of sending a fax. If it didn't show after an hour I simply called and they looked up my fax and applied it immediately. If I asked they would send an email confirmation as well. Times have certainly changed - and not for the better.

Same with me but things are different now 

Still need help please I called today regarding Dinning and ocean ready I was Transferred few times and was told there is an error same one as I’m getting and it doesn’t seems that any one can help me. I was on hold and on the phone for hours even though They did answer because I called early but I didn’t solve any thing any one can tell me who I need to call such as supervisor line please need help still

On 4/12/2022 at 5:40 AM, mtnesterz said:

Yes, we were able to select an early dinnertime on the app, but once onboard, the preference disappeared and we were told to report to anytime dining. Could not rebook any time on tablet, TV or wall panel. The head waiter gave us a phone number and dinnertime was restored. Try to fix problems by phone. The lines at Passenger Services were incredible. Yes, we still received the Patter each night. This was on the Grand in March.

If we hadn't been on CC, we wouldn't have known how to deal with the Medallion debacle. I figure CC members are about 1-2% of Princess customers. Hope this helps you, but I think about the 98% out there who have no help, except spending hours on hold with Princess.

On 4/12/2022 at 5:40 AM, mtnesterz said:

Yes, we were able to select an early dinnertime on the app, but once onboard, the preference disappeared and we were told to report to anytime dining. Could not rebook any time on tablet, TV or wall panel. The head waiter gave us a phone number and dinnertime was restored. Try to fix problems by phone. The lines at Passenger Services were incredible. Yes, we still received the Patter each night. This was on the Grand in March.

If we hadn't been on CC, we wouldn't have known how to deal with the Medallion debacle. I figure CC members are about 1-2% of Princess customers. Hope this helps you, but I think about the 98% out there who have no help, except spending hours on hold with Princess.

Sorry but what is CC and how can I do it?? I have issues with my legs and standing will be a problem. How can I do it from home? Set dinner time

I called today and was told it takes 2 weeks so. I will check again of Friday.

13 minutes ago, MalteseFred said:

OP, do you have an email address where I can contact you with a surefire way to have it applied

within minutes, I am not too keen on posting that info on a public forum.

 

Thanks,

Fred.

I do but I don’t want to post it can you look it up from cruise critics?

10 hours ago, mtnesterz said:

Yes, we were able to select an early dinnertime on the app, but once onboard, the preference disappeared and we were told to report to anytime dining. Could not rebook any time on tablet, TV or wall panel. The head waiter gave us a phone number and dinnertime was restored. Try to fix problems by phone. The lines at Passenger Services were incredible. Yes, we still received the Patter each night. This was on the Grand in March.

If we hadn't been on CC, we wouldn't have known how to deal with the Medallion debacle. I figure CC members are about 1-2% of Princess customers. Hope this helps you, but I think about the 98% out there who have no help, except spending hours on hold with Princess.

10 hours ago, mtnesterz said:

Yes, we were able to select an early dinnertime on the app, but once onboard, the preference disappeared and we were told to report to anytime dining. Could not rebook any time on tablet, TV or wall panel. The head waiter gave us a phone number and dinnertime was restored. Try to fix problems by phone. The lines at Passenger Services were incredible. Yes, we still received the Patter each night. This was on the Grand in March.

If we hadn't been on CC, we wouldn't have known how to deal with the Medallion debacle. I figure CC members are about 1-2% of Princess customers. Hope this helps you, but I think about the 98% out there who have no help, except spending hours on hold with Princess.

Sorry but what is CC and how can I do it?? I have issues with my legs and standing will be a problem. How can I do it from home? Set dinner time

Will they give it to me on the ship? The cruise in 10 day’s I only booked it Sunday 

17 hours ago, brisalta said:

 

You need to call early in the day. The people who take care of shareholder benefits start early in the day. Found that out from one of the general customer support staff.

Who do I call from share holders because their expiration does not work

2 hours ago, I object 2 said:

We're a family of 6 cruising at the end of May.   All information was entered into the Medallion app quite a while ago.  Our son-in-law's "Arrival Status" on the check-in portion on the Princess personalizer  continues to show "Incomplete".  I contacted Princess today to find out what was missing.  They checked our bookings - everyone's info is entered and check-in is complete.  The rep said it was a bug in their system and not to worry about it. 

 

We were unable to complete information on the app for our January 2022 cruises.  We showed up at the port and the Princess rep took care of everything for us.        

Were you able to pick dinner time because I can’t. Do they still have to nightly programs for next day I hope it’s not on the app also

2 hours ago, mtnesterz said:

It's not your fault. It's the app. You can't print a boarding pass because they're no longer used. Luggage tags are still printable as they used to be. You may not be able to select a boarding time either, so just show up. Early is better.

Bring anything that couldn't be uploaded with the app to the pier.  We had real trouble with the app, but things went quickly and smoothly at the pier, so don't worry about it. You will be far from alone. We also opted to pick up the Medallion at the pier. Some report problems with delivery, so I'd suggest that too.

 

Were you able to pick up dinner time because I can’t 

Sorry for starting new topic again but I never struggled before when I used to check in but it’s different this time. 
I have the Ocean Ready app and did the travel doc,security and profile but when I try the accessories I keep on getting error ind the cruise personalized is incomplete. Also I don’t have any boarding pass to print I don’t think my checking in is complete. Can I just leave it alone until I get to port.or what am’I doing wrong??

3 hours ago, brisalta said:

 

Just call the Customer support number and tell them you want to enquire about your shareholder benefit.  Wait a few days after submitting the information to do this.

It takes hours for them to answer or maybe end up hanging up 

14 minutes ago, hapster85 said:

You don't say where you live, or where you are sailing from, so start here: https://www.princess.com/plan/cruise-with-confidence/cruise-health/frequently-asked-questions/

13 minutes ago, capriccio said:

Start by looking at the FAQs on the Princess website:  https://www.princess.com/plan/cruise-with-confidence/cruise-health/frequently-asked-questions/

 

As far as testing, there are remotely proctored tests available for purchase, some local governments do free testing, as do CVS and Walgreens (see their websites), plus an entire industry of for pay testing labs has developed. 

We live in California and cruising in California. My doctor office will do it but not sure when to do it. We sail on 4-23-2022 do we test PCR on 4-20-2022 please help I don’t need issues at the port. Thanks so much

Can someone please tell me what kind of Covid test is required? We are fully vaccinated and boosted. How long before sailing? And were can I have it done

please help

23 minutes ago, LACruiser88 said:

The extension at Princess that handles the Stockholder OBC has been disconnected for awhile now.  They were probably getting too many calls.

So what do I need to do if they will not reply to the Emil??
 

by the way it is so hard for me to do the checking inn now under ocean ready acceriess I can’t do the dinning I don’t know what I need to print for the port. So many chances not all of us are so smart

36 minutes ago, JF - retired RRT said:

Need more info...you're on the ship NOW??

If yes, the Captain Circle host should be able to assist you with the stock OBC.

 

It takes a day or 2 before the Medallion has all your info loaded. Be patient with that one.

 

Sometimes, when you think you're putting on a courtesy hold, you're actually booking. I've done that a couple of times. You have to be really careful, read all the choices fully.

I’m not on the ship, I’m trying to do the checking inn and I get error all the time in the app on princess.com I get incomplete and I’m struggling bad  never had a problem in the past.

do we need Covid test??? We are fully vaccinated and busted 

Hi

i just booked a cruise for 10 more days and I’m trying to request the on board credit of $100.00 for stock ownership. I emailed the information and trying to call but I keep on getting disconnected not sure what to do or if I’m calling the right place. Can someone help please????
 

also Ocean Ready I’m mot able to register.

by the way I had money with princess and when I tried to do curtsy hold they took the money and did a booking without asking me.

thank you

In general what are the differences that stands out over all? Food, shows, entreatment….  

Hi, not sure so I hope it’s ok if I ask 🙂 we never had to make reservations to my time Dinning in the MDR is it still the same? Early of late Dinning or do we have to make reservations? We are seniors and not so sure how to work the APP. Also Buffett how good is it ? And is it still for breakfast lunch and dinner.

we plan to cruise next month 

Thank you

I’m not sure if the planner will help me or transfer me also and The phone will be disconnected after 30 minutes hold

11 minutes ago, PacnGoNow said:

Immediate family member with covid should be a covered medical reason.

If you booked directly with Princess then you can cancel with them.
 

As suggested, I would try the chat line also. 

If you booked through a TA then you would have to go through them.

Good luck and take care.

I booked with Princess vacation planner can he help me??? He is off today but other vacation planner said I need customer service.

11 minutes ago, PacnGoNow said:

Immediate family member with covid should be a covered medical reason.

If you booked directly with Princess then you can cancel with them.
 

As suggested, I would try the chat line also. 

If you booked through a TA then you would have to go through them.

Good luck and take care.

I booked with Princess vacation planner can he help me??? He is off today but other vacation planner said I need customer service.