Thanks for sharing your experience, we also had many issues on the Discovery in February. The ship was beautiful and the staff we had no problems. The crown grill was a real disappointment. Also the app did not work as promised, we never received anything ordered thru it, to a location or to the room. Im not sure why they still are offering that perk??? Whenever we said something their response was well we are so busy....... Maybe they were not prepared for the order anywhere on the app and it will find you program. I finally stopped using the app and ordered drinks at the bars, (my complaint is if you are too busy and cant keep up with the demand then maybe the program should not be implemented). We also had charges added to our account that we needed to get removed (which they did with no problems), so make sure you check your account closely. We just cancelled our August cruise when we got home, We will wait to see if we will cruise Princess again, will keep reading reviews to see if things are better. and I do appreciate you taking the time to write this review......