DS

Not yet... no response

Try this one... azamaracustomerservice@azamara.com

Some are replying. I have and do "read a little more widely" but I think this board is a logical place that people would look for current experieinces. If people want to post extensively about an individual trip, more power to them- I follow and enjoy. But many posters just want to make a single or few comments. And, I think we all can benefit from them now...

Dear Azamara cruisers, No one has reported being on board for almost two months—I believe that some of you have been, or, are on board. Those of us who sail in the future would welcome pleasant tales of Azamara voyages. At the present all we see is postings on other forums about web site issues, communications issues, payment issues, etc. etc. We all know that the true Azamara experience is onboard, not with Miami. Please give us some comforting information!

Timely topic for me.... I sent this to various Az emails today... When I look at Shore Excursions for my upcoming cruises under the “Manage my Reservation” tab, all I can see is about 3 or 4 lines of text about a single excursion. The fixed banner of the cruise information and the fixed banner for shore excursions in general take up almost all my screen. This is not a good way to see and read about a given excursion, let alone compare all possible excursions on a given day. FURTHERMORE… it is NOT an efficient way for YOU TO SELL shore excursions. I have two cruises coming up this fall and then the first three legs of the World Cruise at the beginning of 2024. I request that you send me softcopies of .pdf booklets for all the shore excursion available for these cruises ( listed below). It would also be useful if such booklets were posted on the website for all potential customers to see.

Received this email minutes ago... Dear Azamara Guest, We deeply value your trust and loyalty to Azamara. As many of you are aware, we’ve completed the final steps of becoming an independent company. As part of this process, we implemented new technology to support all aspects of our business. The most critical and complex component of transitioning our reservation system was to transfer bookings for future cruises from our former parent company’s system into our new system. We underestimated the complexity of moving over these bookings and as a result, trip components and prices may appear inaccurate in some guests’ accounts. We deeply regret the inconvenience or frustration this process has caused you and your travel companions. I can assure you that we are working diligently to resolve these issues as quickly as possible. We want to assure you that all your booking information remains secure, and you’ll be able to sail with us as planned at the same rates you reserved. In the most concerning cases, customers may see a “balance due” that is not accurate. No additional payment outside of the original balances on the original booking is required, even if one appears in the account. We understand that many of you and your travel advisors have questions, which has led to a drastic increase in our call center volume. Wait times have been unacceptably high, which has made servicing existing bookings and making new reservations very difficult. We recognize that the current pre-cruise process does not meet the Azamara standard. To address this issue, we have: Increased call center staff by 60% and plan to double this number in the coming weeks to answer phone calls and respond to request forms. Added a dedicated call center option for sailings within 30 days. Added IT resources to repair bookings and account accuracy to fix any incorrect information before you board so you can have a stress-free experience. We appreciate your patience and understanding during this transition period. We remain committed to providing the exceptional service and experiences that have made Azamara one of the most respected and beloved brands in the travel industry. Thanks,

It seems all of us have issues with what the web page says our cruise status, price remaining, OBC registered, etc. etc. What I'd like to hear is from people who are actually on board and if they think their accounts are accurately presented: right OBC, right status, etc. etc. We are only seeing what is obvioulsy a poor transitioned the web site. What is important is the transition on Azmara's internal systems and those onboard. I can live with a bad web page ( for a while, at least) if I know that the REAL system is correct. Azamara... tell us!

Onboard the Journey... STARLINK was our internet provider as of this morning in Funchal, Madeira (it was NOT the provider up the west coast of Africa, nor in the Canaries the past two days). Downlink speeds (per speedtest.net) was about 1/2 of a megabit... not great, but clearly better than yesterday!

Onboard the Journey... STARLINK was our internet provider as of this morning in Funchal, Madeira (it was NOT the provider up the west coast of Africa, nor in the Canaries the past two days). Downlink speeds (per speedtest.net) was about 1/2 of a megabit... not great, but clearly better than yesterday!

Currently on the Journey, heading up the west coast of Africa, starting 4 March. If its the same guitar playing "Nestor" he was on our ship at the beginning, leaving here on 6 or 7 March in Namibia. People here had same impression of performances...

Onboard the Journey now, coming up the west coast of Africa. StarLink is apparently installed, but not in use--yet-- because there is no service to any African country. BUT, we are told that by the time we get to the Canaries early next week, the switch over will occur. Stay tuned...

Aboard the JOURNEY.... today's a sea day between Angola and Ghana. The highlight was a visit to Null Island, a mythical "land" (since there is no "land") located at 0 degrees longitude and 0 degrees latitude (also a common error of some mapping programs: if you put in a non-existent address you sometimes get 0,0 back...). Crossing was about 9:42 AM GMT. There is supposed to be a buoy at the location, but I could not spot it (too close to the hull??). The traditional equator crossing ceremony on the pool deck with King Neptune was held at 10:00. GPS screen shots before and after attached... Null island.pdf

Onboard the Journey… Earlier I noted that the patio was not open at first for dinner… it is now. Yesterday they had springbok as a special! Tonight they have Oxtail Potjie, a South African stew. The complementary wines are mostly new, and reflect their past months in South Africa—a very nice SA shiraz and of course a pinotage—much better that the Azamara branded pinotage of a few months ago. The cab was also a SA vintage, which I have not had yet. There was also a SA Rose. I’m not usually a rose drinker, so can’t compare it to the whispering angel of fame on these boards, but it was quite nice, not like soda pop. All in all, a definite improvement over the last few cruises. Yesterday was Walvis Bay, Namibia. Had person-to-person immigration in Cabaret before we could get off… went quickly (although a half hour late starting…); also an “exit” check out, again smooth. And, in the good news department (most welcomed after lots of uncertainly wrt visas etc. before trip…), Angola has changed their policy, just since we sailed(!), and no face-to-face will be required. Although the quick change could portent similar not-so-nice-changes in other countries—the adventure continues! Walvis Bay port is a busy commercial port, with absolutely no cruise terminal/infrastructure…. Just a parking lot for buses. The town goes inland for maybe a mile, then the dunes of the Namib desert run up and down the coast Weather has been cooler than we expected—mid to high 60’s F ( high teen’s C)—same latitude as Rio de Janeiro… I guess the colder, north flowing current from Antarctica?

Onboard the Journey, departing Cape Town on 4 March for Lisbon, up the west coast of Africa. A nearly, but not quite, full house of 585 passengers. A fair amount of following winds and seas as we left Cape Town, so more roll/pitch than we expected—not bad, but noticeable. Temp on high 60’s F, so sitting on deck not enticing for long periods. First two dinners in MDR have been very good—food hot, service excellent. Patio has not been open for dinner, yet… Senior Officers on board include: Captain Filip Adelfoulakos Hotel Director Tomasz Jadczyk Cruise Director Stephen Millet Asst CD Sarah Hughes F&B manager Mario Kucko Chef Shijumon Loyalty/ Future Cruise Tine Schils Of note, Daniel from Croatia, who was the manager of the specialty restaurants on the Quest for the past 12 years, is now the manager for all restaurants on the Journey. After having this cruise cancelled out from under us at least twice since 2020 ( quite a few other passengers in the same boat, so to speak…), we are looking forward to lots of sea days, punctuated by strange and mysterious ports.

Onboard the Journey, departing Cape Town on 4 March for Lisbon, up the west coast of Africa. A nearly, but not quite, full house of 585 passengers. A fair amount of following winds and seas as we left Cape Town, so more roll/pitch than we expected—not bad, but noticeable. Temp on high 60’s F, so sitting on deck not enticing for long periods. First two dinners in MDR have been very good—food hot, service excellent. Patio has not been open for dinner, yet… Senior Officers on board include: Captain Filip Adelfoulakos Hotel Director Tomasz Jadczyk Cruise Director Stephen Millet Asst CD Sarah Hughes F&B manager Mario Kucko Chef Shijumon Loyalty/ Future Cruise Tine Schils Of note, Daniel from Croatia, who was the manager of the specialty restaurants on the Quest for the past 12 years, is now the manager for all restaurants on the Journey. After having this cruise cancelled out from under us at least twice since 2020 (quite a few other passengers in the same boat, so to speak…), we are looking forward to lots of sea days, punctuated by strange and mysterious ports.

We have done 3 or 4 TA's on Azamara. All have been nice; some a bit more "wavy" than others; none excessively so. Last fall we did one that was from Lisbon to Miami, and susposed to go "north" to Bermuda. Weather forecast indicated that that would be a rough route, so Captain adjusted to a "southern" route and we ended up on Bahamas instead of Bermuda. Could you wander down the corridors in an "S" shaoaed patter? Absolutly! Did it make one seasick? Not for us or anyone we noticed. I would not, however, recommend a forward cabin for these trips...

we were able to check in for 4 March cruise on Journey today...

Have anyone received an email offering them a bid on an upgrade on Journey, West Africa, Capetown to Lisbon on March 4th?

I regularily have Manhattans, Martinis and Gimblets with no added cost... listed spirits only.... if you want rye or top shelf bouron or gin, its extra

Just FYI....excursions are usually cheaper to book on line pre cruise....once on board the same excursion is $10 per person or more. That wold be like throwing money away to cancel and rebook...

Have you asked the AZamara Loyality people? loyalty@azamara.com; AzamaraGuestRelations@Azamara.com

Thanks! Sound like a extensive, if slow starting day. We are currently scheduled to be there in March on Azamara ( although the Azamara Nov cruise did not make it), so your news is good news!

Did you actually get to Ivory Coast? Most cruise ships recently ( Regent, Azamara) have had to cancel this port... Perhaps they just opened???

We have had two YF shots, years apart... no noticeable ( and remembered) side effects except, like any shot, a pain the arm later that day

HEY... there were only about 280 of us aboard the TA, and I'm sure we did not drink the ship dry... AND... you had a port call in Miami, home of Azamara... why not more suppies onboard.... DON"T BLAME US!