We are on this cruise too and, sadly, the service is lacking. The front line workers are trying SO HARD and want to please you. However, service is inefficient. We have been to the Elite Reception the last two nights. We had to order our drinks 3 times each night for one drink. The scanners are a big issue. Sometimes they work, sometimes they don’t. When it doesn’t work, it is frustrating for the worker. They have to get a piece of paper and manually take your order and cabin number. Water/drink service by the pool was basically non existent yesterday before noon. Today it improved.
Once again, the front line workers are doing the best with their tools. In time, improved procedures and a working Medallion scanning system should improve performance. I have let my Princess Travel agent know and have offered to provide feedback to any Princess employee who would like to discuss. I am trying to help Princess.