Dolebludger

We understand your concerns but-it is Reget program, which allows it to shorten the the business class leg that is required in their advertising by flying guests in basic economy all over the US of course, added connections are inconvenient. And all, offer., a new opportunity to miss a flight..We found United fights business class to and from London. Perfect Flor you August cruise, Ir r\requires a deviation. Which will. Be well worth it.

Just for the record, I just saw a man turned away from dinner at the Compass Rose who was wearing denim jeans. However, I saw men wearing trousers with exactly the same cut as denim jeans — except they were made of a different fabric — not denim. They had no problems gaining entrance and seating. So it appears to be the denim fabric, and not the cut of the trousers that makes them “jeans” and unacceptable in restaurants and lounges after 6:00 PM.

We are on night 5 of a seven nighter on the Splendor. Happily, we haven’t had much of a chair hog problem on the pool deck. Today, we found loungers where we wanted on the shady side. About an hour or so later, I noticed that the lounger next to mine had a cell phone on it the whole time. We moved then to a shadier side, and the cell phone was still there, and probably still is. I don’t steal anything, but I would not “reserve” a lounger by leaving my cell phone on one for hours. I do think the service crew needs to police the place better. And perhaps to ensure that guests don’t leave valuables on the loungers, as well as not “reserving” them by leaving cell phones, purses, or the like. And we agree — if you are not sitting there, it isn’t yours.

I’m on a cruise in the Caribbean right now. This time, it is not X, but I’ve cruised X some. On this cruise — and on the many I’ve been on — there are kids. They aren’t bothering anybody. They are having a good time too. I have never been on a cruise where there was a problem with children. So, I’ve never personally seen any reason to prevent children from enjoying any cruise.And on my last birthday I turned 80.

Sounds like this is a constant state of confusion — as is all too usual. A mandatory tip on a fee is a deal breaker for me.

We are on the Splendor right now. We are in the Caribbean. The Compass Rose was a bit chilly on one evening. I wore slacks and a short sleeve polo shirt. That evening, I also wore a light weight sports jacket I had brought for that purpose, and was fine.

Typo, sorry! I meant “Splendor”, of course.

I’ve been trying to get an answer, but haven’t been able to get a clear one yet. Will keep trying.

This will be the first of what maybe several, posts about this cruise. The onboard service and food have been great. Other things, not so much. Of course,,Wi Fi has been bad, as we expected. But as RSS gold guests, with three hours of ships phone time, we expected it to work. It does not. We have some calls that need to be made. We cannot make them via the WiFi using our cell phones. And the promised three hours time via the ship’s phone has not worked at all.i will discuss this problem with somebody in authority (if I can find such a person) and will report back.

The confisiog part about this treag]d

Yes, go and have a good time. Just save your receipts for hotel and transports. When you get back, contact your travel insurer and your CC company. Onboard, few things are better than a Regent cruise

I wonder if travel insurance might cover what a guest pays for hotel and transfers in this case, minus any Regent reimbursement. On one occasion United cancelled a booked flight Denver to Boston, and couldn’t get us on another for days, so we asked to be flown home to Durango, after one nights hotel in Denver. Our AmEx Platinum at least reimbursed us for the hotel.

Would it be possible to take the bus to the station and call a cab for the short distance to the hotel? Shouldn’t cost much, and the cab will go direct from bus station to your hotel, whereas the shuttle bus would likely stop at several hotels.

Right, and that’s why it’s good that all Labadee cruise visits have been suspended.

Does anybody know how much of an increased fare there is going from category F to concierge? The suites are identical, and the only concierge benefit has been taken away.

Yes, and they were being advertised AFTER the removal of the Concierge benefits.

Well, sir, I have been on Regent cruises that missed ports. Always for a good reason, so ‘no problem. And of course false advertising is a misdemeanor and not a felony. Under Federal law. But do you know what it is here in Colorado? It is a misdemeanor but requiring restitution. So I know that I am not going to book a Regent cruise out of Reykjavik any time in the near future, nor out of Barcelona or out of Anchorage. I am happy that you posted the T&Cs in print I could actually read! I don’t think state laws (which apply as Regent has online booking in all states) are going to give Regent all the protection from non-delivery of advertised services that it expects. I hope that it continues to deliver what it says it will. Otherwise, we’ll either seek a better cruise line. If there is none, we’ll just stay home in our SW Rocky Mountain home. We’ll drive around to the many national parks around here. We don’t need to take a cruise if it is misrepresented. Actually, we knew cruises were going to go down hill. That’s why we moved to the mountains and 12 years ago.

Picardad: thanks for telling me who to discuss this matter with. Please provide me with a phone number or an email address, and I will use that. And I hope the hotel and transfer situation is cleared up soon. And I repeat, T&C can relieve a line of contract liability, but cannot relieve a line of criminal liability for false advertising and fraud. To support my evidence of these crimes, I point to the fact that Regent is still advertising hotels and transfers on its web site for these cruises today — a number of weeks after we here learned it was a no go. What would you say. Is this fact that Regent is STILL advertising these cruises with “free hotel and transfers, concierge and above’”? Do you think this is criminal or not. And if not, why not?

Do any hotels in Reykjavik have airport transfers included? I am a bit confused on what monetary compensation Regent offers. At the start of this thread, I understood it to be 300 British Pounds, translating to $380 USD. My research indicates that $380 USD will get a number of hotels there. So, unless I am in error somewhere, the main problem is transfers from airport to hotel and from hotel to ship. So, it seems to me that we aren’t talking about very much money damages from Regent’s breach. BUT, the fact that Regent is, as of today, still advertising “free hotel and transfers” on these cruises is quasi criminal. This is fraud, as Regent knows, or should know, that this isn’t the case. I’m going to be on the Splendor next week. The hotel and transfer situation is fine on this cruise. But unless somebody corrects my calculations, I will contact the GM and confront him with this situation re Reykjavik. In the US, Regent may, or may not, be protected from a contract breach action by the T&Cs (never read the T&C, too fine a print for most Regent guests to read). But whatever the T&Cs say, they cannot protect against an action for fraud in any court where the guest lives in the US. I’ll do nothing about this mess, as I haven’t been damaged by it. Consider this to be free legal advice — maybe worth what you paid for it. And we love Regent cruises. Just don’t want them to go down that “slippery slope” into mass market status, as too many other lines have gone.

I just noticed that Regent is still advertising Reykjavik departing cruises (concierge and above) on it web site as including transfers and hotel. What!?

Question: is Regent taking those who elect the airport Courtyard Mariott to the ship? And onboard, all have the chance to fill out cruise satisfaction survey. That’s a good place for a start to express your complaints.

I’d like to remind all about the fact that if room stewards were given additional duties, and fewer suites, we wouldn’t need butlers. We are going on a Regent cruise later this week.,we will not have a butler. But our steward will stock our bar and fridge with the soda, mixers, beer and wine we want.,We can also designate what spirits we want.,they will be delivered and replenished if we need. All included. And there will be no “grocery store” wines at extra charge + 20% tip. And the price of this cruise is not more than a comparable one in an SS on X. After all the backlash against eliminating butlers in SS, I am surprised a the delay in correction. It should have been immediate. And the prices for SS should have been lowered. Some may ask, why don’t I chose a different cruise line.,I have. But five years ago I cruised in a RS for less than Regent, and it was close to as good — with a Margery suite. Can’t do that anymore.

Well, actually, one did. And that could well turn into a disaster. But the one to which I referred involves Regent’s breaching its contractual obligations to fly guests there a day before embarkation and provide a hotel for the night before, along with transfers from airport to hotel, and to the port. This, along with providing no assistance to guests in booking their own hotel and transfers, and offering too little compensation to them to accomplish this, seems like a disaster in the world of luxury cruising. And if the volcano eruption makes the cruise impossible, I would expect Regent to give booked guests a full refund, plus a fairly small FCC. We shall see.

Agreed! The references to Anchorage and Barbados were made only to show that Regent knew that it had problems with its pre-cruise accommodations before the Reykjavik disaster.

My anticipation is that Regent’s hotel and transfer benefit for concierge suites will disappear and be placed by some other perk — all due to Regent’s inability to deliver at the price they set for it. Or maybe concierge suites will be simply be placed in the F category, where suites are identical..l just looked up our future Splendor cruise seven nights San Juan to Miami. The difference between concierge and F suites is $550. The hotel and transfers were all of the additional perks of any value. But in this case, Regent is actually providing them. And I took to me that $550 should have been enough to have provided them in Reykjavik. Of course have to know the fare deferential on the Iceland cruise. But if it is like the Carbbean cruise I checked, Regent should have had sufficient additional fare money to have lived up to their contract