Eddie's Girl Posted August 25, 2014 #1 Share Posted August 25, 2014 Does anyone there know when your website will be operational for those of us already booked and wanting to access our reservations. I haven't been able to do that for days. Thanks Link to comment Share on other sites More sharing options...
C 2 C Posted August 25, 2014 #2 Share Posted August 25, 2014 Does anyone there know when your website will be operational for those of us already booked and wanting to access our reservations. I haven't been able to do that for days. Thanks I was able to access it again this morning... very frustrating . Link to comment Share on other sites More sharing options...
jelayne Posted August 25, 2014 #3 Share Posted August 25, 2014 I was able to access my reservation both yesterday & this morning. Link to comment Share on other sites More sharing options...
NLH Arizona Posted August 25, 2014 #4 Share Posted August 25, 2014 I can see all three of mine with no problems. Link to comment Share on other sites More sharing options...
helen haywood Posted August 25, 2014 #5 Share Posted August 25, 2014 I just tried and when I try to add a reservation that I've already paid in full for...I get the error message: Exceptionincom.rccl.command.ebiz.GetBookingOwnershipCommand as I have every time I've tried it for the past month. Link to comment Share on other sites More sharing options...
Cruising89143 Posted August 25, 2014 #6 Share Posted August 25, 2014 I think RCCL has all available IT folks working on this or so it would seem. http://www.seatrade-insider.com/news/news-headlines/quantum-has-robot-bartenders-blazing-fast-broadband-rfid-for-bag-tracking-and-in-place-of-room-keys.html Link to comment Share on other sites More sharing options...
BocaRoo Posted August 25, 2014 #7 Share Posted August 25, 2014 (edited) Still not able to access one of two of ours - The earlier of the two. Very frustrating! No response to my email from =X= !! Actually, I don't care about a response - just want a resolution!! :rolleyes::rolleyes: Jill Edited August 25, 2014 by BocaRoo Link to comment Share on other sites More sharing options...
sginva Posted August 25, 2014 #8 Share Posted August 25, 2014 I think RCCL has all available IT folks working on this or so it would seem. http://www.seatrade-insider.com/news/news-headlines/quantum-has-robot-bartenders-blazing-fast-broadband-rfid-for-bag-tracking-and-in-place-of-room-keys.html "Quantum has robot bartenders, blazing-fast broadband, RFID for luggage tracking..." Link to comment Share on other sites More sharing options...
celebritydave Posted August 25, 2014 #9 Share Posted August 25, 2014 I was able to access both my reservations on the website. Dave Link to comment Share on other sites More sharing options...
olemissreb Posted August 25, 2014 #10 Share Posted August 25, 2014 I was just able to access my reservation and make a payment on it. I'm using Firefox as my browser - not sure if that makes a difference or not. Link to comment Share on other sites More sharing options...
Eddie's Girl Posted August 25, 2014 Author #11 Share Posted August 25, 2014 I can get to the page that gives my reservation # but when I click on "Manage Reservation" I can't get "View Reservation" which gives cabin # and dining preferences. The message I get is "The system is currently unable to handle your request for retrieving your reservation." This has been going on for days now:( Link to comment Share on other sites More sharing options...
Quo Vadis? Posted August 25, 2014 #12 Share Posted August 25, 2014 The system is currently unable to handle your request for retrieving your reservation. Thank you, is this now closer to resolution? Link to comment Share on other sites More sharing options...
Sloop-JohnB Posted August 25, 2014 #13 Share Posted August 25, 2014 Was able to get into My Celebrity just now and for the first time in days see my Reservation, manage it / make changes. I know it is frustrating... My best advice, just keep trying... Or if it something you need to purchase (Specialty Dining, Excursions etc) do it by phone The website is always hit & miss... Has been this way for years. Cheers! Link to comment Share on other sites More sharing options...
deise17311 Posted August 25, 2014 #14 Share Posted August 25, 2014 Plus it doesn't work on an iPad...take a lesson from Princess... Sent from my iPad using Cruise Critic Forums mobile app Link to comment Share on other sites More sharing options...
Eddie's Girl Posted August 26, 2014 Author #15 Share Posted August 26, 2014 For me it has always worked on my iPad until just recently. Link to comment Share on other sites More sharing options...
HappyTvlr Posted August 26, 2014 #16 Share Posted August 26, 2014 Count me in as frustrated that I can not "view reservation". This is day six.... Link to comment Share on other sites More sharing options...
C 2 C Posted August 26, 2014 #17 Share Posted August 26, 2014 A new message this morning: Agency data is not found for this country. Link to comment Share on other sites More sharing options...
maxsales Posted August 26, 2014 #18 Share Posted August 26, 2014 Plus it doesn't work on an iPad...take a lesson from Princess... Sent from my iPad using Cruise Critic Forums mobile app Normally works with my iPad. :) Link to comment Share on other sites More sharing options...
maxsales Posted August 26, 2014 #19 Share Posted August 26, 2014 A new message this morning: I saw that one as well. We have to admit Celebrity IT department is entertaining. :eek: Link to comment Share on other sites More sharing options...
Eddie's Girl Posted August 26, 2014 Author #20 Share Posted August 26, 2014 Here is today's message: Well, this is unfortunate. Here you are trying to plan a vacation and our website decides to take one. We are aware of the issue and are currently working to fix it. Please try again later and sorry for the inconvenience. Visit Celebritycruises.com © 2013 celebrity cruises, inc. Ship's registry: malta and ecuador Unexpected Error: com.rccl.pcp.exception.EslGatewayException: Error thrown from: class com.rccl.pcp.gateway.productSearch.impl.SearchPackageBookingGatewayImpl : ExceptionType: ASR_SERVICE; null I guess they think this is cute! Link to comment Share on other sites More sharing options...
Rare hammo Posted August 27, 2014 #21 Share Posted August 27, 2014 Here is today's message: Well' date=' this is unfortunate. Here you are trying to plan a vacation and our website decides to take one. We are aware of the issue and are currently working to fix it. Please try again later and sorry for the inconvenience. Visit Celebritycruises.com © 2013 celebrity cruises, inc. Ship's registry: malta and ecuador Unexpected Error: com.rccl.pcp.exception.EslGatewayException: Error thrown from: class com.rccl.pcp.gateway.productSearch.impl.SearchPackageBookingGatewayImpl : ExceptionType: ASR_SERVICE; null I guess they think this is cute![/quote'] Well I for one do not think this is cute . We have been trying for weeks to see our reservations and access the booking as most cruisers like to - its part of the deal. How do I add specialty dining , shore excursions etc after clicking My Celebrity to find the reservation missing . I cannot manually add the reservation either . Our TA assures me all is fine but it really isnt in my opinion and I am :mad:I have emailed Celebrity but have had no reply so will keep this and similar threads active . For those of you who can see their reservations on line - imagine not being able to .:( Link to comment Share on other sites More sharing options...
C 2 C Posted August 27, 2014 #22 Share Posted August 27, 2014 I think it is time to have Celebrity give a free daily beverage upgrade package for every day that we can't see our reservations. ;) It's time to do something right... or refill my blood pressure prescription... Link to comment Share on other sites More sharing options...
Rare hammo Posted August 29, 2014 #23 Share Posted August 29, 2014 This is still all I get when I try and view my reservation on the Celebrity website and still no response from emails to get an explanation as to why I cannot see my booking online. Exception in com.rccl.command.ebiz.GetBookingOwnershipCommand Exception in com.rccl.command.ebiz.GetBookingOwnershipCommand Exception in com.rccl.command.ebiz.GetBookingOwnershipCommand Link to comment Share on other sites More sharing options...
Eddie's Girl Posted August 29, 2014 Author #24 Share Posted August 29, 2014 I'm still getting "The system is currently unable to handle your request for retrieving your reservation." I think this has been there for at least 2 weeks now. I'm not going to waste my time calling or emailing. I'll just get a song and dance or be totally ignored. I'll let my TA take care of it. Link to comment Share on other sites More sharing options...
Nebr.cruiser Posted August 29, 2014 #25 Share Posted August 29, 2014 I actually think that message is cute, but it's still very frustrating trying to access reservations. Ours says 'successfully cancelled' if I log in. I can see it if I don't log in and go to online check-in or something. Haven't tried changing or adding anything just because I have no idea if it would really happen. Link to comment Share on other sites More sharing options...
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