? What is going on with booked excursions section of "my account"

[RachelG]

Just went to the RSSC website "My account" section to check what time one of our excursions starts. This is for the Venice-Istanbul cruise starting Sept 25.

On the page, there is a dropdown menu that lists all the ports to be visited. Korcula is now missing totally. And nothing in its place. Sarande and all other ports are still there and unchanged.

There has been some talk that they might cancel Sarande and substitute something else, but Korcula missing? That is one of the reasons I booked this particular trip.

Anyone with any other knowledge? I'm not going to bother calling them as I know the person answering the phone will probably know less about it than I do.

[cruisebugbit]

Hmmm... good question RachelG.

 

It's gone from ours as well, yet if you go through the Find A Cruise menu, it's still showing as a port of call.

[cruisebugbit]

Oh... and without intending to highjack the thread, but just provide further information regarding the My Booked section, we are unable to book Dining Reservations for the second week of our B2B online despite our TA being informed by Regent that we would be able to.

 

And now... back to the regularly scheduled discussion of excursions in Korcula disappearing.:cool:

[freshpaint]

There is a similar incident with the 9/19 PG cruise. The Raiatea port has been eliminated from the drop down list with no explanation. I called to ask about it and the "voice" on the phone had no idea, did not want to talk about it, but said he would take my rsv for the tour I wanted for that port. Is this standard operating procedure for this cruise line?

[Wendy The Wanderer]

Why not call your TA's? They will either reassure you, or get to the bottom of it by finding someone at Regent who knows.

[cruisebugbit]

Just checked My Account.... it's back.

Evryting's cool, mon.

[OrpingtonT]

Just checked My Account.... it's back.

Evryting's cool, mon.

 

Is yours back Rachel?

[freshpaint]

guess it was just a 2 day glitch. weird

[RachelG]

OK, it's back now. That was weird. But at least I know when my excursion starts now.