Anyone else having problem getting email confirmation?

[brenderlou]

We booked a Celebrity Century cruise yesterday and did not get the email confirmation the person sent. I called this morning and requested it be sent again and an 1 1/2 later, still no email.

Has anyone recently booked and had a problem with getting the email confirmation?

[CruisingChick]

No we just booked a cruise about 10 days ago and had our e-mail confirmation right away.

 

Did you book directly with the cruise line or with a TA?

[brenderlou]

We went directly thru Celebrity. When I called the 2nd time this morning after waiting an hour and a half I got a rather rude agent who told me that emails go in a queue and to wait.

Well, I have been waiting since yesterday afternoon!!!!!!

[CruisingChick]

Could your e-mail program have some type of SPAM blocker and think it's garbage and bouncing it out?

 

Every once and a while I find e-mail that should not be SPAM in my SPAM folder. Not sure why, but it happens.

 

Also, are you sure they are sending it to the correct e-mail address. I had that problem once, they had gotten my e-mail address wrong.

 

Good luck.

[brenderlou]

I've checked SPAM and I've gotten emails from them in the past when we've sailed w/ them so I know I can get them

I just called again to upgrade and they are sending again thru another server.

[cruzincanuck]

Hope you now have your confirmation. We booked Saturday around 5:30 PM and the email confirmation ariived at 1:36 AM Sunday. Took 7 hours!!

 

I made a change Sunday morning and then received the revised confirmation immediately. I guess their servers are a little quirky :D

[Holly2]

Was told that their emails and faxes were either down or backed up due to the holiday weekend.

I was trying to get a reservation transferred and they had to give me an extension on booking instead.

What cruise are you booking on Century?

[Lois R]

Hi,:) same thing has happened to me more than once. CSR says they

emailed me a confirmation and I never received it. Called again, depending

on who is on the other end, they can be helpful or maybe not:rolleyes:

Eventually, 2 emails arrived....so not sure what problems are occuring.

System, cyberspace, or person who is trying to send the email:eek:

[rjg41]

Except for those that say, "I have to have control", it continues to amaze me why people book directly with the cruise line. You will never get a better deal with a cruise line than you can from a TA. You will always leave money on the table.

[patseacruiser]

I am a travel agent and sometimes can wait a day or 2 for an email from them. If it's not sitting in your spam folder then give it a little time. If you can see it online as booked then don't worry - it will come soon. If it doesn't come in a day ask them to resend it.

[CruisingChick]

Except for those that say, "I have to have control", it continues to amaze me why people book directly with the cruise line. You will never get a better deal with a cruise line than you can from a TA. You will always leave money on the table.

 

I had a TA for 4 years and never got anything from them but aggravation. I would have to call her 3 times to get one thing done, and if you book with a TA you could not call the cruise line directly. Now all I have to do is pick up the phone and call Celebrity or go on-line to MyCelebrity and manage my reservation.

 

On one cruise I got 5 other families to book the same cruise. My SIL called the TA and told her that I should get something for referring other people to her - guess what I got - NOTHING.

[Shooraq]

I had recently booked a Century cruise, waited 4 hours for the email, then called back to have it resent. Both emails came the next afternoon. Go figure. Royal Caribbean's comes within 15 minutes for me... go figure.

[rjg41]

I had a TA for 4 years and never got anything from them but aggravation. I would have to call her 3 times to get one thing done, and if you book with a TA you could not call the cruise line directly. Now all I have to do is pick up the phone and call Celebrity or go on-line to MyCelebrity and manage my reservation.

 

On one cruise I got 5 other families to book the same cruise. My SIL called the TA and told her that I should get something for referring other people to her - guess what I got - NOTHING.

 

Simple, you didn't pick a good travel agent.