Latitudes Department Email Address or Phone Number

[njhorseman]

I'm trying to resolve a discrepancy between my wife's Latitude status and mine. She is Platinum, but I am listed as Gold. Since we have always cruised together, we should be at the same level.

 

Every telephone number I've called ends up getting bounced to reservations, and then when the agent attempts to transfer the call it gets bounced back to the reservation queue again.

 

The email address I was given also didn't work.

 

Any suggestions? Thanks.

[Got Tequila?]

I'm trying to resolve a discrepancy between my wife's Latitude status and mine. She is Platinum, but I am listed as Gold. Since we have always cruised together, we should be at the same level.

 

Every telephone number I've called ends up getting bounced to reservations, and then when the agent attempts to transfer the call it gets bounced back to the reservation queue again.

 

The email address I was given also didn't work.

 

Any suggestions? Thanks.

 

latclerical@ncl.com has always worked for me.... :)

[SeaShark]

latclerical@ncl.com has always worked for me.... :)

 

I've run into the same situation as you have, NJH...everytime is call I end up with "reservations" instead of latitudes. The actually once told me that "latitudes is reservations).

 

 

I've also had the best luck from emailing directly to the latclerical@ncl.com address.

[armwinder]

The only way to contact Latitudes that worked for us was to Email, after a little explaining and whining we resolved our issue.

[njhorseman]

latclerical@ncl.com has always worked for me.... :)

 

 

Thanks. That's a contraction of what an NCL rep told me. I'll try it.

[njhorseman]

OK..that address worked. I got an automated acknowledgment.

 

Thanks.

[Got Tequila?]

OK..that address worked. I got an automated acknowledgment.

 

Thanks.

 

Glad I could help...:)

[mbisson]

We had that problem once...like most NCL problems I've had, I turned it over to my NCL agent and he knew who to contact & everything became hunky dory!

[*Wink*]

OT but Latitude's question.

 

Remember when there was a thread about a decrease in Lat. benefits? What was said about how long the cruise had to be to count towards your latitude's levels? Was that ever confirmed?

 

I thought the change was "3 day or less" doesn't count.

[time2cruise1]

OT but Latitude's question.

 

Remember when there was a thread about a decrease in Lat. benefits? What was said about how long the cruise had to be to count towards your latitude's levels? Was that ever confirmed?

 

I thought the change was "3 day or less" doesn't count.

 

They still count but no Latitudes benefits on cruises less then 5 days.

[Got Tequila?]

OT but Latitude's question.

 

Remember when there was a thread about a decrease in Lat. benefits? What was said about how long the cruise had to be to count towards your latitude's levels? Was that ever confirmed?

 

I thought the change was "3 day or less" doesn't count.

 

Confirmed that even the 1 day cruises do count towards your latitued level. You do not get latitude perks on the shorter cruises....which is where the confusion was on the boards here awhile back.

[*Wink*]

Confirmed that even the 1 day cruises do count towards your latitued level. You do not get latitude perks on the shorter cruises....which is where the confusion was on the boards here awhile back.

OK.. I appreciate that. Thanks.

 

Oops.. thanks also to time2cruise. I didn't see your post at first.

[Edward Kramer]

Please combine #177120300 and #201672369

We have been on NCL cruses 10 times and should be a lattitudes gold member.

We went with our daughter Janine Kramer on every one of her cruses

 

Thank you

[bsblindab]

OK..that address worked. I got an automated acknowledgment.

 

Thanks.

I got an acknowledgement also..and have yet to have my issue resolved...and it's been awhile.

[teakea]

I got an acknowledgement also..and have yet to have my issue resolved...and it's been awhile.

It took quite a while for me to resolve a similar issue. Many emails back and forth and finally I was able to send pics (taken by the ship photog) to prove that I was indeed on a ship they told me I wasn't on. They had credited the rest of my family but left me out. They were satisfied with the pics and I got the credit which moved me to gold. From now on I will save every e-doc and receipt in the event we need proof again:)

[jdvmd]

It took quite a while for me to resolve a similar issue. Many emails back and forth and finally I was able to send pics (taken by the ship photog) to prove that I was indeed on a ship they told me I wasn't on. They had credited the rest of my family but left me out. They were satisfied with the pics and I got the credit which moved me to gold. From now on I will save every e-doc and receipt in the event we need proof again:)

 

Definitely save everything. I went through this in 2004 and thought everything was resolved only to find out last month that it wasn't. I pulled out the folder that I had made in 04 and proceeded to fax everything once again. All was resolved.

[Capecruisemate]

Here is another suggestion for all of you cruisers out there. DH and I save our "room key", from every cruise we take. It is great because it has the date of embarkation and your name, printed on the card. Very easy way to keep track of which ship, which cruiseline etc. Hope this helps:)

[teakea]

Here is another suggestion for all of you cruisers out there. DH and I save our "room key", from every cruise we take. It is great because it has the date of embarkation and your name, printed on the card. Very easy way to keep track of which ship, which cruiseline etc. Hope this helps:)

 

Great idea, thanks.