HAL apologizes and gives us shipboard credit

[scopewest]

Some of you may remember my posts about our Just for Us and Renewal of Vows packages that we had last month on the Oosterdam. Although we received every item in both packages, we had to deal with the front desk several times in order get what was promised. I wrote to my TA, she forwarded my letter and her own comments to HAL, and today she sent me a copy of the letter HAL sent to her.

 

In short, the letter apologized for HAL falling down on their "service of excellence" and offering us a $200 shipboard credit for our next cruise. I am very pleased that they apologized and thrilled with the credit. Since we did receive every tangible item (flowers, wine, etc.) that came with the package, they are reimbursing us for our frustration, etc.

 

This is better than I expected. Thanks, HAL!

[Ziggy7]

Thats great! Good to know your concerns were heard! Very happy Hal stepped up and did a good thing!:)

[RuthC]

It's very nice that you posted the results of your complaint. Good for you!

And good for HAL that they did something to try and make good on all the trouble you had to go through. It should never have happened, but it's nice to have the company acknowledge so.

Have fun using your credit!

[doone]

Good for you. I am glad HAL stood behind their services.

[jhannah]

You obviously registered your complaint rationally and within the proper "channels" and it paid off. It's a good lesson for everyone. Good for you! And good for HAL.

[LAFFNVEGAS]

scopewest, I am so glad you reported back on what HAL did for you. That is actually very generous of them. It is good to hear that when you do report these things properly HAL does come thru:)

[scopewest]

My TA was astounded that they offered the shipboard credit. She said in the past she'd get an apology and "hope your clients will try us again" type letter and that was it.