redcrown Posted March 5, 2012 #426 Share Posted March 5, 2012 Thanks, it worked. Have you had Hayley and if so what were your thoughts? Thanks again. Yes, she was nice, unfortunately she was out sick for like 3 days in the middle of our cruise. We had someone from guest services fill in. Hayley would make rounds during the evening. She was pleasant and was able to do whatever request (s) we had. Link to comment Share on other sites More sharing options...
PH8 Posted March 5, 2012 Author #427 Share Posted March 5, 2012 I am trying to email the diamond concierge on Oasis and the email OA_Concierge02@rccl.com keeps coming back Undeliverable Message. Is there another one I could use. Thanks for your help. BTW-did you use an underscore between OA and Concierge??)Not that needed to contact them anyway...just wondering) Link to comment Share on other sites More sharing options...
Dave85 Posted March 5, 2012 #428 Share Posted March 5, 2012 Yes, she was nice, unfortunately she was out sick for like 3 days in the middle of our cruise. We had someone from guest services fill in. Hayley would make rounds during the evening. She was pleasant and was able to do whatever request (s) we had. That's encouraging! I didn't like the D concierge we had last time on the Oasis, so hopefully Hayley's still around in May. Link to comment Share on other sites More sharing options...
redcrown Posted March 5, 2012 #429 Share Posted March 5, 2012 That's encouraging! I didn't like the D concierge we had last time on the Oasis, so hopefully Hayley's still around in May. She was fine. However we have our favorite from the Liberty. Perhaps it is like anything else the first is always special. :D We have kept in touch with herover the years, so sometimes I find myself comparing others to Oana. Link to comment Share on other sites More sharing options...
39august Posted March 5, 2012 #430 Share Posted March 5, 2012 We just returned from Mariner and found Luca to be quite delightful. He was very attentive, circulating around the lounge every night. He also gave me ice show tickets for my 5 year old GD and her parents who had missed getting tickets and were in an inside cabin. He is from Rome and showed me some pictures of his favorite Med destination, Sardinia. He was also quite generous with the drinks....if you know what I mean! Link to comment Share on other sites More sharing options...
Cruiser21 Posted March 5, 2012 #431 Share Posted March 5, 2012 BTW-did you use an underscore between OA and Concierge??)Not that needed to contact them anyway...just wondering) Yes I did use the underscore between OA and Concierge. Not sure why it kept coming back. Once I added diamond to concierge that went right through. Link to comment Share on other sites More sharing options...
suzyluvs2cruise Posted March 5, 2012 #432 Share Posted March 5, 2012 Israel Sanchez posted on FB that he will now be leaving Voyager as of March 17 and his next assignment is Grandeur. Link to comment Share on other sites More sharing options...
redcrown Posted March 5, 2012 #433 Share Posted March 5, 2012 Yes I did use the underscore between OA and Concierge. Not sure why it kept coming back.Once I added diamond to concierge that went right through. I believe it may have bounced because on Oasis and Allure, concierge has to be either preceded by diamond or followed by 01 or 02. There are 3 different concierges.:) Link to comment Share on other sites More sharing options...
PH8 Posted March 5, 2012 Author #434 Share Posted March 5, 2012 I am trying to email the diamond concierge on Oasis and the email OA_Concierge02@rccl.com keeps coming back Undeliverable Message. Is there another one I could use. Thanks for your help. Yes I did use the underscore between OA and Concierge. Not sure why it kept coming back.Once I added diamond to concierge that went right through. I believe it may have bounced because on Oasis and Allure, concierge has to be either preceded by diamond or followed by 01 or 02. There are 3 different concierges.:) I used exactly what Cruiser21 used and it didnt bounce back:confused: Link to comment Share on other sites More sharing options...
PH8 Posted March 5, 2012 Author #435 Share Posted March 5, 2012 Israel Sanchez posted on FB that he will now be leaving Voyager as of March 17 and his next assignment is Grandeur. I saw that and asked him when he expects to join the GR.. Link to comment Share on other sites More sharing options...
PH8 Posted March 5, 2012 Author #436 Share Posted March 5, 2012 (edited) AD Adventure of the Seas -Reshma (Fernando on vacation 2/19/12) AL Allure of the Seas--(Concierge)-Fernando/Rahim (Diamond)-Dexter Fraser BR Brilliance of the Seas - Betsy Medrano(Edson Rosa on vacation 12/11/11) EN Enchantment of the Seas - Reyno Varkevisser (Charmaine Femandas on vacation 01/16/12) EX Explorer of the Seas -Carlos Javier Ortiz(Mario Reyes as of 4/9/12) FR Freedom of the Seas (Concierge)-Willie (Diamond)-Verdine (Rahul Barua on vacation 02/12) GR Grandeur of the Seas - Israel Sanchez-date TBD ID Independence of the Seas (Concierge)Raj Bhugwath-(Ken Boodoo-on vacation till 04/22/12) (Diamond) -Coumella Arandia JW Jewel of the Seas - Nedere Reid-till April 28th (Jasmin on vacation12/10/11 ) LG Legend of the Seas -none LB Liberty of the Seas (Concierge)-Oana Popa(from 2/04/ to 4/9--returning to Diamond Lounge 4/10 to 4/28) Carlos Ortiz TBD (Diamond)--Nicola Baker MJ Majesty of the Seas- none MA Mariner of the Seas -Luca Lorgio(Nadia Gruber on vacation) MN Monarch of the Seas- none NV Navigator of the Seas – Karen Hernandez(starts vacation 04/12) OA Oasis of the Seas (Concierge)Ricardo Mock (Diamond) Hayley De Vos Luzio RD Radiance of the Seas-(Concierge) Juan Diego Miranda-Allen(till 4/05/12) Steven as of 4/05/12 (Diamond)Silvia Abreu De Gasperi(till March 6th,returning in May) RH Rhapsody of the Seas -Amit(date TBD) SR Serenade of the Seas -Francois Roux (till 07/04/12-returning in Sept)-Victor on vacation SP Splendour of the Seas – Diego Tripaldi(till 04/22/12) VI Vision of the Seas - none VY Voyager of the Seas -Israel Sanchez(till 03/17/12) To email the concierge,use the 2 letter code for ship(i.e EX for Explorer),followed by an underscore then Concierge@rccl.com The underscore is ONLY between the ships two letters and Concierge. i.e EX_Concierge@rccl.com On ships with Diamond lounge concierge,add the word diamond in front of concierge i.e FR_DiamondConcierge@rccl.com On Oasis and Allure you need a 01 or 02 in the email address since there are 2 concierges on each ship i.e OA_Concierge01@rccl.com Edited March 5, 2012 by PH8 Link to comment Share on other sites More sharing options...
bedford5 Posted March 5, 2012 #437 Share Posted March 5, 2012 We just returned from Mariner and found Luca to be quite delightful. He was very attentive, circulating around the lounge every night. He also gave me ice show tickets for my 5 year old GD and her parents who had missed getting tickets and were in an inside cabin. He is from Rome and showed me some pictures of his favorite Med destination, Sardinia. He was also quite generous with the drinks....if you know what I mean! We just cruised the Mariner, and we loved Luca!! Found him very personable and friendly! He made it a point to circulate around the lounge every night and made everyone feel welcome! He even escorted our group off in Belize for priority tendering and took us to the front of the line!! Awesome! Great job Luca!!! Link to comment Share on other sites More sharing options...
TerriDHair Posted March 6, 2012 #438 Share Posted March 6, 2012 (edited) Never mind, read last Israel update.... Edited March 6, 2012 by TerriDHair Never mind, finished reading Link to comment Share on other sites More sharing options...
BoyntonBeth Posted March 6, 2012 #439 Share Posted March 6, 2012 I saw that and asked him when he expects to join the GR.. GR finishes TransAtlantic on May 1 and then has the revitalization dry dock. Next cruise after that is May 31 from BCN to VCE. I'd bet he'll begin on GR sometime during the drydock to set things up his way. Just a guess, but I'm reasonably confident. Link to comment Share on other sites More sharing options...
PH8 Posted March 6, 2012 Author #440 Share Posted March 6, 2012 GR finishes TransAtlantic on May 1 and then has the revitalization dry dock. Next cruise after that is May 31 from BCN to VCE. I'd bet he'll begin on GR sometime during the drydock to set things up his way. Just a guess, but I'm reasonably confident. Thanks Beth!:) Link to comment Share on other sites More sharing options...
Cindy Posted March 6, 2012 #441 Share Posted March 6, 2012 We just returned from Mariner and found Luca to be quite delightful. He was very attentive, circulating around the lounge every night. He also gave me ice show tickets for my 5 year old GD and her parents who had missed getting tickets and were in an inside cabin. He is from Rome and showed me some pictures of his favorite Med destination, Sardinia. He was also quite generous with the drinks....if you know what I mean! We just cruised the Mariner, and we loved Luca!! Found him very personable and friendly! He made it a point to circulate around the lounge every night and made everyone feel welcome! He even escorted our group off in Belize for priority tendering and took us to the front of the line!! Awesome! Great job Luca!!! I'm very pleased to read such positive reports about Luca! Did you receive an e-mail from him before you sailed? Link to comment Share on other sites More sharing options...
cruising granddad Posted March 6, 2012 #442 Share Posted March 6, 2012 My wife and I will be on the Freedom OTS this sunday. I will try to get updates for you.We are just off the Freedom OTS and had a great cruise!This info is straight off of the business cards: Verdine Leotaud Diamond Concierge Wilfredo Salaya Concierge Wilfredo is also known as "Willie" I hope this helps! John Link to comment Share on other sites More sharing options...
PH8 Posted March 6, 2012 Author #443 Share Posted March 6, 2012 We are just off the Freedom OTS and had a great cruise!This info is straight off of the business cards: Verdine Leotaud Diamond Concierge Wilfredo Salaya Concierge Wilfredo is also known as "Willie" I hope this helps! John Thanks !! Link to comment Share on other sites More sharing options...
PH8 Posted March 6, 2012 Author #444 Share Posted March 6, 2012 AD Adventure of the Seas -Reshma (Fernando on vacation 2/19/12) AL Allure of the Seas--(Concierge)-Fernando/Rahim (Diamond)-Dexter Fraser BR Brilliance of the Seas - Betsy Medrano(Edson Rosa on vacation 12/11/11) EN Enchantment of the Seas - Reyno Varkevisser EX Explorer of the Seas -Carlos Javier Ortiz(Mario Reyes as of 4/9/12) FR Freedom of the Seas (Concierge)-Willie Salaya (Diamond)-Verdine Leotaud(Rahul Barua on vacation 02/12) GR Grandeur of the Seas - Israel Sanchez-date TBD ID Independence of the Seas (Concierge)Raj Bhugwath-(Ken Boodoo-on vacation till 04/22/12) (Diamond) -Coumella Arandia JW Jewel of the Seas - Nedere Reid-till April 28th (Jasmin on vacation12/10/11 ) LG Legend of the Seas -none LB Liberty of the Seas (Concierge)-Oana Popa(from 2/04/ to 4/9--returning to Diamond Lounge 4/10 to 4/28) Carlos Ortiz TBD (Diamond)--Nicola Baker MJ Majesty of the Seas- none MA Mariner of the Seas -Luca Lorgio(Nadia Gruber on vacation) MN Monarch of the Seas- none NV Navigator of the Seas – Karen Hernandez(starts vacation 04/12) OA Oasis of the Seas (Concierge)Ricardo Mock (Diamond) Hayley De Vos Luzio RD Radiance of the Seas-(Concierge) Juan Diego Miranda-Allen(till 4/05/12) Steven as of 4/05/12 (Diamond) Charmaine-as of 03/05/12(Silvia Abreu De Gasperi-on vacation as of 03/05/12,returning in May) RH Rhapsody of the Seas -Amit(date TBD) SR Serenade of the Seas -Francois Roux (till 07/04/12-returning in Sept)-Victor on vacation SP Splendour of the Seas – Diego Tripaldi(till 04/22/12) VI Vision of the Seas - none VY Voyager of the Seas -Israel Sanchez(till 03/17/12) To email the concierge,use the 2 letter code for ship(i.e EX for Explorer),followed by an underscore then Concierge@rccl.com The underscore is ONLY between the ships two letters and Concierge. i.e EX_Concierge@rccl.com On ships with Diamond lounge concierge,add the word diamond in front of concierge i.e FR_DiamondConcierge@rccl.com On Oasis and Allure you need a 01 or 02 in the email address since there are 2 concierges on each ship i.e OA_Concierge01@rccl.com Link to comment Share on other sites More sharing options...
waf125 Posted March 6, 2012 #445 Share Posted March 6, 2012 Thanks, Kathy!! :D Link to comment Share on other sites More sharing options...
PH8 Posted March 6, 2012 Author #446 Share Posted March 6, 2012 Thanks, Kathy!! :D You're welcome Martha..........enjoy the RD!:):) Link to comment Share on other sites More sharing options...
39august Posted March 7, 2012 #447 Share Posted March 7, 2012 Cindy- Yes, I got an e-mail from Luca before sailing. First time ever to be contacted by the concierge. Link to comment Share on other sites More sharing options...
cruising granddad Posted March 7, 2012 #448 Share Posted March 7, 2012 Thanks !! I should thank you for continuing this helpful thread!;) John Link to comment Share on other sites More sharing options...
mommabean Posted March 7, 2012 #449 Share Posted March 7, 2012 I should thank you for continuing this helpful thread!;) John Kathy is doing a great job. This is the most popular position on board to know about for many of us. Gina Link to comment Share on other sites More sharing options...
Cindy Posted March 7, 2012 #450 Share Posted March 7, 2012 Cindy- Yes, I got an e-mail from Luca before sailing. First time ever to be contacted by the concierge. Thanks! Several people on my roll call reported they got an e-mail today:), but I haven't heard from him yet.:( Link to comment Share on other sites More sharing options...
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